Nextiva Platform Library
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All Videos (52)
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All Use Case (6)
Key features and capabilities
AI Compliance Scorecarding
Explore how Nextiva Contact Center’s AI scorecarding solutions can enhance compliance and streamline operations in your contact center.
Automatic language detection
Discover how Nextiva Contact Center’s smart routing with language detection technology can enhance your customer service experience.
Live transcription summary
Improve call management with instant transcription and summarization. Make every conversation count and save time on every call.
Redaction in communications
Improve privacy in your contact center with Nextiva’s secure communication and redaction tools. Enhance customer trust and data security.
Work item profanity detection
Ensure safer customer interactions with Nextiva Contact Center’s advanced profanity detection. Elevate your service experience today.
Split Recording & AI Integration
Improve call management with AI and split recording at Nextiva Contact Center. Explore advanced solutions for efficient business communication.
Intelligent Routing (4)
Key features and capabilities
Intelligent routing algorithms
Discover how Nextiva Contact Center uses smart routing algorithms to enhance call management efficiency for better customer service experiences.
Intelligent Routing Features
Improve customer satisfaction with Nextiva Contact Center’s smart routing. Discover seamless call management for effective communication solutions.
Skill-based routing
Route incoming customer requests and inbound calls effectively and efficiently. Tips to use intelligent case routing.
In-queue sidebar
Route incoming customer requests and inbound calls effectively and efficiently. Tips to use intelligent case routing.
Agent Tooling (12)
Key features and capabilities
Agent assist integrations
Enhance your customer service with Agent Assist integrations at Nextiva Contact Center. Streamline operations and boost agent productivity.
Agent Shopping Tools
Improve customer experience with Nextiva Contact Center’s agent shopping tools. Streamline operations and boost agent productivity.
Disposition timers guide
Enhance call center operations with auto disposition timers. Improve contact center agent productivity and customer satisfaction.
Cherry Picking Alternative
Enhance your customer service experience with Cherry Picking Tools from Nextiva Contact Center. Ideal for business leaders seeking efficiency.
Integrate company directory
Discover how Nextiva Contact Center can streamline your business communication. Explore our guide for enhanced connectivity solutions.
Gamification & Widgets
Boost agent productivity with Nextiva Contact Center’s gamification & widgets. Enhance inbound/outbound call handling and automation in your CCaaS.
CRM mapping & synchronization
Discover how Nextiva Contact Center’s efficient CRM mapping and synchronization solutions can streamline your business operations.
CTI & CRM integrations
Improve your inbound and outbound call center operations with Nextiva Contact Center’s CTI & CRM integrations. Boost automation and trust in CCaaS.
Disposition & Wrap-Up Timers
Boost your contact center’s efficiency with Nextiva’s Disposition & Wrap-Up Timers. Enhance agent productivity and customer service quality.
Dynamic agent scripting
Improve call efficiency with dynamic agent scripting in Nextiva Contact Center. Elevate customer service and streamline operations.
AI knowledge base
Elevate customer service with AI-powered knowledge bases. Discover how generative AI is transforming information access.
Secure Payment Assistance
Ensure transaction security with our digital payment assistant. Streamline processes while maintaining high security standards.
Outbound (4)
Key features and capabilities
Dialing mode options
Discover how Nextiva Contact Center optimizes call handling with various dialing modes, enhancing customer service and agent efficiency.
DID number management
Streamline DID number management with Nextiva Contact Center, enhancing business communication and client satisfaction. Ideal for leaders seeking reliability.
Lead Filtering & Prioritization
Improve your customer engagement with Nextiva Contact Center’s lead prioritization solutions, optimizing your business communication efficiently.
TCPA Compliance Guide
HiDiscover how Nextiva Contact Center helps safeguard your operations with TCPA compliance strategies, enhancing customer trust and operational safety.
WEM Aspect (5)
Key features and capabilities
Digital Supervisory Support
Elevate your team’s efficiency with Nextiva Contact Center’s digital supervisory tools. Streamline operations for optimal productivity and service.
Monitoring & Coaching Tools
Unlock better team performance and customer satisfaction with Nextiva Contact Center’s coaching tools. Elevate agent skills effectively.
Quality monitoring & coaching
Elevate your team’s efficiency using Nextiva Contact Center’s quality monitoring tools. Improve customer service & agent productivity.
Supervisor Quality Surveys
Improve team performance with Nextiva Contact Center’s tailored surveys. Enhance quality management and supervisor feedback efficiently.
Workforce scheduling solutions
Optimize your team’s productivity with Nextiva Contact Center’s efficient scheduling solutions. Perfect for businesses seeking streamlined operations.
Analytics (5)
Key features and capabilities
Workitem search analytics
Discover how Nextiva Contact Center enhances workitem search analytics, boosting efficiency and support quality for businesses. Explore solutions now.
BigQuery & Data Studio
Unlock superior customer service with Nextiva Contact Center, integrating BigQuery & Data Studio for insightful analytics and improved satisfaction.
Templated CX reports
Create insightful and accurate custom reports for your contact center by agent, team, or campaign. Learn how to use existing data to deliver new insights.
Customizable Analytics Widgets
Elevate your customer service using Nextiva Contact Center’s analytics widgets. Gain insights and improve satisfaction efficiently.
Supervisory dashboards live
Understand what’s working (and not) within the contact center with a supervisory contact center dashboard. Key insights to track.
Journey Orchestration (5)
Key features and capabilities
Bot-agent workflow journeys
Enhance customer experience using bot-agent workflows with Nextiva Contact Center. Discover seamless support solutions for modern businesses.
Visitor outreach supervision
Leverage auto dispositions for streamlined call center workflows. Enhance efficiency and customer interactions.
IVR integration options
Discover how Nextiva Contact Center enhances business efficiency with advanced IVR integration options for seamless customer service solutions.
Journey orchestration overview
Elevate your customer service with Nextiva Contact Center. Discover seamless journey orchestration to improve satisfaction and loyalty.
Journey orchestration engine
Elevate your service with Nextiva Contact Center. Discover how journey orchestration improves customer satisfaction and team performance.
Architecture (3)
Key features and capabilities
Edge server architecture
Elevate your customer service with Nextiva Contact Center’s edge server architecture for improved reliability. Explore the future of contact centers.
Disaster recovery solutions
Uphold enterprise-grade high availability and service levels with a geographically diverse communications platform as part of Nextiva Contact Center.
No Maintenance Windows
Achieve uninterrupted service in your contact center with our no maintenance windows approach, ensuring your operations run smoothly 24/7.
CRM Enhancements (2)
Key features and capabilities
CRM note API
Leverage the Nextiva Contact Center Create Note API for efficient data handling and enhance your application’s note-taking capabilities.
CRM enhancements savings
Discover how Nextiva Contact Center integrates with CRM for enhanced efficiency and cost savings. Ideal for forward-thinking business leaders.
Platform (6)
Key features and capabilities
Capabilities: Voice, Digital, Automation
Elevate your customer service using Nextiva Contact Center, which integrates voice, digital channels, and automation for seamless support.
Experience Suite Overview
Elevate your customer service with Nextiva Contact Center’s Experience Suite. Discover seamless integration and superior support for your team.
Extreme vendor reduction
Simplify your contact center management with Nextiva Contact Center, ensuring efficient operations with fewer vendors. Discover seamless integration today.
Integration universe
Discover how Nextiva Contact Center streamlines communication with unified solutions, enhancing customer service and agent efficiency.
Security certification overview
Discover how Nextiva Contact Center ensures top-notch security with our latest certifications. Ideal for businesses valuing secure communications.
Suite security & uses
Explore how Nextiva Contact Center secures your operations. Enhance customer service and streamline communication with our reliable suite.