Analytics
Real-time supervisory dashboards
Understand what’s working (and not) within the contact center with a supervisory contact center dashboard. Key insights to track.
Contact center dashboards for your team.
Proactive Support
Real-time access to agent KPIs enables supervisors to proactively assist agents, augmenting the traditional method of agents signaling for help. Team leaders can see useful information at a glance and act on it.
Customized Supervisory Tools
Supervisory dashboards can be converted into home page widgets, providing a tailored interface that consolidates essential information in one central cockpit, enhancing productivity.
Dynamic Assistance
Real-time dashboards allow supervisors to provide “over the shoulder” support for digital work items, enabling them to offer timely suggestions based on their judgment.
Transaction Rescue Alerts
Real-time alarms within dashboards alert supervisors to potentially problematic transactions, allowing them to intervene and prevent issues before they escalate.
Improve CX with live dashboards.
Real-time management
High customizability
Real-time innovation
Real-time management
Real-time management is at the core of Nextiva’s Real-Time Supervisory Dashboard, transforming how contact centers operate. This powerful tool offers supervisors a dynamic view of their team’s performance, customer service levels, and operational efficiency as it happens. By organizing data into clear categories such as users, queues, and campaigns, the dashboard simplifies the task of identifying and resolving issues promptly. This immediate oversight ensures that every customer interaction meets the highest standards of satisfaction.
The dashboard stands out for its customizable features, allowing supervisors to tailor their monitoring experience. By adding widgets that display crucial data, supervisors can keep important information at their fingertips, streamlining the process of overseeing agent performance and service quality. This level of customization and interactivity enhances the dashboard’s role in not just observing but actively improving the unified customer experience. It’s a testament to the flexibility and user-centric design that are vital for efficient real-time management in contact centers.
Nextiva’s dedication to pushing the boundaries of contact center technology is evident in the Real-Time Supervisory Dashboard. It’s not just about monitoring; it’s a comprehensive platform for gaining insights and taking action in the moment. The ability to customize views and offer direct support to agents empowers supervisors to effectively manage service levels, address issues as they arise, and guide their teams toward excellence. This approach to real-time management underscores the importance of immediate data and analytics in enhancing the unified customer experience and achieving better business results.
High customizability
High customizability in contact center software like Nextiva’s Real-Time Supervisory Dashboard allows supervisors to tailor their operational view to meet specific needs. By integrating widgets, supervisors can highlight the most relevant data, streamlining the process of monitoring agent performance and service quality. This level of adaptability ensures that supervisors have immediate access to the information that matters most, facilitating quick decision-making and effective management.
The dashboard’s design for high customizability extends to features such as whisper coaching and direct intervention capabilities. These tools empower supervisors to not only observe but also actively participate in improving agent interactions with customers. By enabling real-time support and guidance, the dashboard enhances the quality of customer service, making it a versatile tool in the arsenal of contact center management.
Nextiva’s dashboard stands out for its interactive and customizable nature, making it an invaluable resource for supervisors aiming to optimize contact center operations. The ability to personalize the dashboard ensures that supervisors can efficiently identify and address issues as they arise, maintaining high service standards. This focus on customizability and interactivity underscores the importance of adaptable tools in achieving excellence in customer service and operational efficiency.
Real-time innovation
Nextiva’s Real-Time Supervisory Dashboard is a leap forward in real-time innovation for contact center providers. It offers a dynamic view of operations, enabling supervisors to make immediate, informed decisions. This dashboard is pivotal for overseeing service levels, agent performance, and overall efficiency as it unfolds. By categorizing data into users, queues, and campaigns, it provides a comprehensive overview, allowing for quick identification and resolution of issues. This ensures peak performance and customer satisfaction, highlighting the importance of real-time innovation in upholding service standards.
The dashboard stands out for its customizability and interactivity. Supervisors can tailor their view with widgets to keep crucial data within reach, streamlining the monitoring process. This flexibility ensures that the dashboard meets individual supervisory needs, with relevant information always prominent. Features like whisper coaching and direct intervention in digital interactions enhance its utility, not just for monitoring but also for actively improving agent performance and service quality. It serves as a flexible, user-centered tool for effective contact center management.
Nextiva’s dashboard underscores the company’s dedication to innovation in contact center solutions. It goes beyond traditional monitoring by offering a versatile platform for real-time insights and actionable supervision. With the ability to customize information displays and directly support agents, supervisors have the tools to manage service levels, troubleshoot issues, and guide performance efficiently. This tool highlights the critical role of real-time data and analytics in enhancing customer interactions and operational efficiency, marking a significant step forward in how contact centers manage and elevate customer experience and business outcomes.
Nextiva powers 1 million+ users and billions of interactions annually.
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