Customer Experience
Create an amazing sales and service customer experience.
Engage on every channel with Nextiva’s platform for the best customer experience.
MANAGE INTERACTIONS ACROSS EVERY CHANNEL
Say goodbye to siloed conversations and hello to a unified experience.
Trusted by innovators and forward-thinking companies:
Customer expectations have changed.
Consumers want unified experiences that siloed and dated solutions can’t deliver
01Consumer habits
Customers are buying and interacting over more channels than ever before, they switch between them and expect companies to follow and remember their conversations.
02Consumer expectations
Consumers no longer compare experiences among competitors. They compare companies to the best experiences they’ve ever had.
03Consumer tech-adoption
Today, companies hear from their customers more but understand less. Consumers are adopting new technologies faster than companies can adapt to them.
A complete conversational platform for amazing customer experiences
Improve sales
Increase satisfaction
Reduce your churn
Nextiva is unifying all conversations and customer management on a single platform
Seamless OmniChannel Conversations Sales and Support
Engage with your customers wherever they are on every channel and understand customer preferences, history, and needs better than ever before.
Unified Customer View
Gain a 360-degree view of each customer by consolidating data from all touchpoints – be it phone, text, social media, email, chat, or reviews.
Real-time Data
Keep your customer data up to date in real-time. Any changes made on one channel instantly reflect on all others, ensuring that your team receives the most current and accurate customer information.
Automated Workflows
Streamline your processes with AI automated workflows that trigger based on customer actions and interactions. Reduce manual tasks, save time, and provide a faster response to customer inquiries.
The ultimate CX platform that goes beyond conversations
The ultimate CX platform that goes beyond conversations
Connected conversations
Unified customer management
Create a single source of truth for all your customer conversations, and provide amazing service every time.
AI-powered automations
Automated workflows
Provide a better customer experience with intelligent routing and AI-powered automations.
Customer journey management
AI powered Journeys
Automate monitoring of your customers’ activity over time to improve engagement and retention.
Seamless integrations to boost your sales
Payment Gateways
Shipping & logistics
Digital channels
CRMs & CDPs
Marketing automation
Survey & Reviews
Real-time insights that drive customer outcomes
Surveys such as CSAT or NPS only give you feedback from a fraction of your customers. Using AI driven insight from every conversation provides you with the customer’s sentiment in real time.
All Features
Transform your customer experience with seamless interactions across all channels, powered by AI
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Inbound Voice
Inbound Contact Center
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Outbound Voice
Outbound Contact Center
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Live Chat
Embed AI Powered live chat with chatbot on your website
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SMS
Interact with customers via text
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Messengers
Provide service with WhatsApp and others
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Email
Provide sales and service via email
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Digital Channels
Be present in all social and review channels where your prospects and customers are
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Conversational AI Voice Bot
Solve customer issues quickly and effortlessly with IVA and IVR
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AI ChatBot
Automate tasks and customer responses
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Unified Agent Helpdesk
A single place for all agent and NextivaONE business communication
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Conversational Analytics
Get real-time actionable data to drive growth in your business
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Reporting and Analytics
View, analyze and act based on deep customer insight
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Our customers deliver amazing experiences with Nextiva
1.7B+
Parcels/Year
40%
Cost Reduction
860M+
Customers
471
Stores
30%
Savings
3.54M+
Fans
50,000+
Monthly reviews
98%
Faster response time
1 million+ users. 15 years.
Get a personalized demo
Most demos are boring. Nextiva’s isn’t.
No time to fill out forms? Call our team (800) 799-0600
I’m a big fan of Nextiva.
