Robust Features

Drive powerful experiences.

The companies that you love trust Nextiva to provide amazing customer experiences.

Discover why 100,000+ businesses rely on Nextiva for millions of interactions every single day.

Nextiva Platform Library

52+ platform capabilities

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level.

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And for any size business.

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Grow

Small Business

Crafting success stories for entrepreneurs and small business endeavors.

Scale

Enterprise

Tailored solutions for mid-size and enterprise-level business success.

The leaders in

The leading unified customer experience management platform

Create an amazing sales and service customer experience.

Engage on every channel with Nextiva’s platform for the best customer experience.

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MANAGE INTERACTIONS ACROSS EVERY CHANNEL

Say goodbye to siloed conversations and hello to a unified experience.

Trusted by innovators and forward-thinking companies:

TrustRadius

#1 Most Loved on TrustRadius 2024

Trustpilot

2,000+ 5-star reviews

Gartner Peer Insights 2023: Customers Choice

Midsize Enterprise Choice

Customer expectations have changed.
Consumers want unified experiences that siloed and dated solutions can’t deliver

01Consumer habits

Customers are buying and interacting over more channels than ever before, they switch between them and expect companies to follow and remember their conversations.

02Consumer expectations

Consumers no longer compare experiences among competitors. They compare companies to the best experiences they’ve ever had.

03Consumer tech-adoption

Today, companies hear from their customers more but understand less. Consumers are adopting new technologies faster than companies can adapt to them.

Solution

A complete conversational platform for amazing customer experiences

Improve sales

Keep customers engaged. Build loyalty and encourage repeat purchases and renewals.

Increase satisfaction

Leverage AI tools working alongside humans to engage more customers in less time and at reduced cost.

Reduce your churn

Use predictive AI to identify dissatisfied customers and recover the experience before they churn.

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Nextiva is unifying all conversations and customer management on a single platform

Seamless OmniChannel Conversations Sales and Support

Engage with your customers wherever they are on every channel and understand customer preferences, history, and needs better than ever before.

Unified Customer View

Gain a 360-degree view of each customer by consolidating data from all touchpoints – be it phone, text, social media, email, chat, or reviews.

Real-time Data

Keep your customer data up to date in real-time. Any changes made on one channel instantly reflect on all others, ensuring that your team receives the most current and accurate customer information.

Automated Workflows

Streamline your processes with AI automated workflows that trigger based on customer actions and interactions. Reduce manual tasks, save time, and provide a faster response to customer inquiries.

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Unified customer management
Automated workflows
AI powered journeys

Connected conversations

Unified customer management

Create a single source of truth for all your customer conversations, and provide amazing service every time.

AI-powered automations

Automated workflows

Provide a better customer experience with intelligent routing and AI-powered automations.

Customer journey management

AI powered Journeys

Automate monitoring of your customers’ activity over time to improve engagement and retention.

Seamless integrations to boost your sales and support

Payment gateways

+ many more!

Shipping & logistics

+ many more!

Digital channels

+ many more!

CRMs & CDPs

Marketing automation

+ many more!

Survey & reviews

+ many more!

Real-time insights that drive customer outcomes

Inbound

84.9% better coaching

Test Team

166 Calls

New Team

25 Calls

Outbound

87.6% better coaching

Test Team

298 Calls

New Team

37 Calls

Missed

68.2% better coaching

Test Team

44 Calls

New Team

14 Calls

Inbound

84.9% better coaching

Test Team

166 Calls

New Team

25 Calls

Outbound

87.6% better coaching

Test Team

298 Calls

New Team

37 Calls

Missed

68.2% better coaching

Test Team

44 Calls

New Team

14 Calls

Inbound

84.9% better coaching

Test Team

166 Calls

New Team

25 Calls

Outbound

87.6% better coaching

Test Team

298 Calls

New Team

37 Calls

Missed

68.2% better coaching

Test Team

44 Calls

New Team

14 Calls

Last month

Phone calls

6,513

Last month

Video calls

1,863

12%

Last month

Chats

9,721

Last month

Phone calls

6,513

Last month

Video calls

1,863

12%

Last month

Chats

9,721

Last month

Phone calls

6,513

Last month

Video calls

1,863

12%

Last month

Chats

9,721

Surveys such as CSAT or NPS only give you feedback from a fraction of your customers. Using AI driven insight from every conversation provides you with the customer’s sentiment in real time.

Track sentiment

Utilize AI-driven call transcription, summary and sentiment analysis to gain real-time insight into the customer’s perception during interaction.

Minimize customer churn

Proactively understanding negative customer sentiment enables prompt action to resolve issues and retain customers.

Reduce reliance on surveys

Surveys offer limited insights. By analyzing each interaction in real time, you know immediately how well your business is meeting customer expectations.

Gather Customer Insights with Minimal Effort

Surveys require significant time and resources for creation, distribution, and analysis, while AI-driven insights from existing conversations provide real-time feedback effortlessly through sentiment analysis.

All Features

Transform your customer experience with seamless interactions across all channels, powered by AI

Inbound Voice

Inbound Contact Center

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Outbound Voice

Outbound Contact Center

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Live Chat

Embed AI Powered live chat with chatbot on your website

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SMS

Interact with customers via text

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Messengers

Provide service with WhatsApp and others

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Email

Provide sales and service via email

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Digital Channels

Be present in all social and review channels where your prospects and customers are

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Conversational AI Voice Bot

Solve customer issues quickly and effortlessly with IVA and IVR

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AI ChatBot

Automate tasks and customer responses

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Unified Agent Helpdesk

A single place for all agent and customer conversations

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Conversational Analytics

Get real-time actionable data to drive growth in your business

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Reporting and Analytics

View, analyze and act based on deep customer insight

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