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Direct Comparison

Nextiva vs Five9

See why Nextiva’s contact center software reigns supreme—industry-leading uptime, 24/7 customer service, and exceptional ease of use.

Empower your agents with powerful AI and cloud-based automation
Deliver seamless omnichannel experiences with our all-in-one platform
Reduce cost per contact, grow revenue, and build brand loyalty

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Industry giants love Nextiva:

Nextiva is the only all-in-one unified CXM platform, streamlining all your communications in one place. Plus, we offer 24/7 support, easy onboarding, and industry-leading uptime.

Five9’s uptime promise falls short due to customer reports of consistent outages, poor quality, and a lack of support. Their CCaaS solution doesn’t add up to full-service CX coverage—it’s just half of the equation.

Nextiva vs. Five9 at a glance

Voice, SMS, chat, email, digital channels

Unified UCaaS & CCaaS software

Intelligent & skills-based routing

24/7 support for all customers

AI-powered sales support

Blended inbound & outbound

100% API-driven platform

Workforce management

International numbers & service

Zero maintenance windows

Advanced CX analytics

99.9999% uptime

Advanced IVR capabilities

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Nextiva, top leader in the 2024 G2 Grid®

The user community’s choice of best call center software. This achievement speaks to Nextiva’s dedication to creating stronger human connections with customers, while reducing cost and complexity.

Real customers, real results

“Upon deploying real-time transcription and agent assist, our agent close rate improved by 33- 40%.”

Justin Franklin

Director of Communication and Engagement
Cedar Financial

Verified Nextiva customer

“With the support of skills-based routing Ontrak is achieving industry leading successful first-call resolutions . The platform empowers every interaction with precision and empathy.”

Brianna Brennan

CIO
Ontrak Health

Verified Nextiva customer

“Based on our confidence in the capabilities of Nextiva contact center platform, Sequential Tech’s business development and sales pipeline has expanded to include 2x the volume of multi- & omni-channel bids.”

Michael Fitzpatrick

Chief of Technology
Sequential Tech

Verified Nextiva customer

Trusted by 1 million+ users

Quote: “The best experiences I've had in IT have been with Nextiva.” says Chris Hayes. IT Director at Conan

Discover why Nextiva is the premier choice for your contact center.

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Trusted by millions
of users daily

G2 Rating

4.5/5

TrustPilot Rating

4.7/5

I’m a big fan of Nextiva

Steve Wozniak

Co-founder at Apple

(888) 451-9463

800-799-0600

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Use fewer apps, get more done.

Nextiva vs Five9

Industry giants love Nextiva:

Nextiva vs. Five9 at a glance

Real customers, real results

“Upon deploying real-time transcription and agent assist, our agent close rate improved by 33- 40%.”

Justin Franklin

“With the support of skills-based routing Ontrak is achieving industry leading successful first-call resolutions . The platform empowers every interaction with precision and empathy.”

Brianna Brennan

“Based on our confidence in the capabilities of Nextiva contact center platform, Sequential Tech’s business development and sales pipeline has expanded to include 2x the volume of multi- & omni-channel bids.”

Michael Fitzpatrick

Trusted by 1 million+ users

Trusted by millions
of users daily

4.5/5

4.7/5

I’m a big fan of Nextiva

Get a (free) live demo

Download the NextivaONE app.

Desktop

Mobile

Nextiva vs Five9

Industry giants love Nextiva:

Nextiva vs. Five9 at a glance

Real customers, real results

“Upon deploying real-time transcription and agent assist, our agent close rate improved by 33- 40%.”

Justin Franklin

“With the support of skills-based routing Ontrak is achieving industry leading successful first-call resolutions . The platform empowers every interaction with precision and empathy.”

Brianna Brennan

“Based on our confidence in the capabilities of Nextiva contact center platform, Sequential Tech’s business development and sales pipeline has expanded to include 2x the volume of multi- & omni-channel bids.”

Michael Fitzpatrick

Trusted by 1 million+ users

Trusted by millions of users daily

4.5/5

4.7/5

I’m a big fan of Nextiva

Get a (free) live demo

Download the NextivaONE app.

Desktop

Mobile

Trusted by millions
of users daily