Nextiva vs Ringcentral
See why over 1 million users rely on Nextiva for their business communications.
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
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Digital features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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Core features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.
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Everything in Core, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
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Everything in Engage, plus:
Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
Need pricing information? Chat with our experts or prompt assistance and clear insights!
RingCentral had 43 days with downtime in a year.
*RingCentral customers reported outages on 43 different days between Sep 9, 2022 and Sep 8, 2023
Meets requirements
Ease of use
Ease of setup
Ease of admin
Quality of support
Phone calls
Video calls
Conference calls
Desk-to-desk calls
8.6
8.3
7.5
7.9
7.8
8.6
8.0
8.5
8.9
9.0
8.7
8.3
8.5
9.0
9.2
8.2
8.8
9.2
The difference is clear—customers prefer Nextiva on the features that count.
Miranda S
Nextiva customer since 2022"I recently changed from RingCentral to Nextiva for several reasons, one of which was to make things SIMPLER. So far using Nextiva, it has been remarkable. It’s everything, and more than I previously imagined. If one is looking into a VoIP Provider, I highly suggest you take a deep look at Nextiva."
Katy B.
Nextiva customer since 2020"We switched over to Nextiva in 2020 during the pandemic and it’s been a successful switch over for the firm."
Tiffany S.
Nextiva customer since 2023"Nextiva is a breath of fresh air after we left RingCentral! There are so many options with Nextiva. The customer support is excellent! You will always get someone on the phone or with chat within a couple minutes. Everyone from support is on point, and if they cannot answer a question, they will contact someone else, and the issue is resolved right away! I will defiantly, recommend Nextiva!"
Darrell N.
Nextiva customer since 2023"Quality surpasses that of RingCentral and 8x8, both of which we've used in the past. Support also surpasses the competition. For us it's QoS that goes a long way with service providers."
Danny G.
Nextiva customer since 2023"We were with Ringcentral for years now so I thought to check out what the alternatives were out there and ran into Nextiva. Got online with some questions, was immediately transferred to sales and long story short, looked at the demo, and was blown away. Support is out of this world and the functionalities were soo much better than Ringcentral. On top of that, we pay less than half of what we were paying Ringcentral."
Pete W.
Nextiva customer since 2023"After 15 years with RingCentral, I finally found out what VOIP was SUPPOSED to be. The phones work, the customer support is phenomenal, and the prices are fair."
Better Product. Better Price.
Video conferencing
Unlimited online fax
Toll free minutes
Mobile sms/mms
Screen pops
Reliability
Communication channels
Up to 100 participants per meeting
Only available on Advanced & Ultra plans
Only 100 minutes included (Core Plan)
Only 200 messages per user/mo (Ultra Plan)
Basic caller ID
Much lower progress than expected
Voice, text messaging (SMS), video conferencing, team messaging, internet fax, voicemail
Up to 250 participants per meeting
Available on all plans
1500 minutes included (Essential Plan)
2000 messages per user/mo (Enterprise Plan)
Advanced: Caller ID & multiple fields
Proven 99.999% uptime
Voice, text messaging (SMS), video conferencing, team messaging, internet fax voicemail, social media
And pricing? It’s no contest. At every level, Nextiva is the more affordable option.
“I recently changed from RingCentral to Nextiva for several reasons, one of which was to make things SIMPLER. So far using Nextiva, it has been remarkable. It’s everything, and more than I previously imagined. If one is looking into a VoIP Provider, I highly suggest you take a deep look at Nextiva.”
Nextiva customer since 2022, G2 Reviews
Military-grade security
Compliance with TCPA, DNC, HIPAA, and more
24/7 monitoring for all customers
“We had RingCentral and changed to Nextiva. Nextiva's service has been top-notch so far compared to RingCentral. It's made our business so much easier, and we look forward to growing our business with them. Before, we were always scared of our service going down and being stuck again.”
TrustPilot review
G2 Rating
TrustPilot Rating
Steve Wozniak
Co-founder at Apple
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