A workspace is a dedicated environment that account owners and admins can use to consolidate specific workstreams. You can create multiple workspaces and assign particular users for each one. You can create live chat, chatbots, and messaging Apps within a Workspace. For example, a business could use one Workspace for their Live Chat interactions and another for their Facebook chat interactions. The business could then assign specific users to the live chat Workspace and other users to the Facebook chat Workspace so dedicated employees can respond to the different types of interactions.
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