Classifications are utilized for scorecards and transcriptions, enabling the system to identify and categorize content based on keywords. Each classification consists of a list of associated keywords that are searched for within transcriptions. Scorecards, which are used to evaluate performance and interactions, contain a selection of classifications grouped by similar types.
Creating a Classification
Search for Classification in the options menu. Click Plus (+) and fill out the required information.
Information Tab
| Field Name | Description |
| Name | The name of the classification. |
| Description | The description of the classification. |
| Data | The list of keywords. |