Protect sensitive patient information.
Talk, text and video chat with teammates and customers. From anywhere, any time, on any device, with Nextiva.
100,000+ businesses trust Nextiva to simplify business communication, including:
Talk, text, video call and instant message from one streamlined system. You can even share call and contact notes across the team. So everyone has the information they need, when they need it.
With 8 points of presence and carrier-grade data centers, you can expect 99.999% uptime. So your business never misses a beat.
No matter whether your team is at their desk or in the field, as long as they have an internet connection, they can connect to Nextiva on any web browser, desktop or phone.
Connect Nextiva with team favorites, like Microsoft Outlook, Google Workspace and HubSpot. So you can break down tech silos. Without disrupting existing workflows.
Enjoy 24/7 access to our award-winning support team. You can email, chat or call to get the help you need, day or night.
“Nextiva has taken the complexity out of administering our phone system. It's not rocket science. It's a phone system. And Nextiva does it perfectly.”
Tom Rybak
Chief Information Officer, Franklin Street
“What led us to looking for a new business phone was the efficiencies of Nextiva. The cost, capabilities, call recording, call groups, and being able to do the attendants and receptionist.”
Ashley Fairchild
Head of People Ops, Phat Scooters
Pricing
Simply spin up a new line whenever your team grows.
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
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Digital features:
Turn prospects and visitors into customers and provide customer service on your website by engaging in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.
Support and sell using social messaging capabilities including Facebook Messenger, Instagram DM, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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Everything in Digital, plus:
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.
Get on the same page by sharing your screen during a video call or exchanging key files.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels including chatbot and an inbound call center. Add Nextiva voice service to your MS Teams and gather insights via advanced reporting.
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Everything in Core, plus:
Manage high-volume inbound calls and use voice prompts to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your voice analytics.
Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including advanced routing with an interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
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Everything in Engage, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connecting agents and supervisors in a single interface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.
Nextiva is recommended by customers. Rated by 3000+ customers.
Make the move to a communication platform you can count on.
Get started*Last updated: May 16, 2023.
“Being able to make and receive calls reliably is crucial. By switching to Nextiva, we haven’t had any issue contacting patients no matter what phone network they’re on.”
Jeff Rudd
IT Manager, Elkhart Clinic
“What I like the most about Nextiva is how scalable it's been. We started at 400 employees and we're at almost 1800 employees now. The scalability of the system itself has been very easy.”
Annie Izquierdo
Leadership & Process Trainer, Titan Solar Power
NEXTIVA USERS ARE RAVING TO
HIPAA Compliance
Protect sensitive patient information.
PCI Compliance
Keep customer credit card data secure.
ISO/IEC 27001
Every Nextiva data center meets this international information security standard.
SOC 2 Compliant
Nextiva has the infrastructure, tools and processes to protect data stored in the cloud.
“Communicating with our guys in the field is easy. I just use my NextivaONE App and call them. Nextiva works anywhere they have cell phone service.”
Kelly Green
General Manager, Avit
“They love using the Nextiva phone service so much more than the old phones. They had so many problems before — people weren’t able to hear them or just simple call quality issues.
Rich Sparkman
Director Of Technology, Shelby American
“We don’t have to worry about losing sales. Knowing that the customers calling the branches for sales and support will definitely be put in touch with an employee, even if they’re at a different location, has been a lifesaver.”
Paul Lancaster
IT Director Valley, Truck Parts
“They love using the Nextiva phone service so much more than the old phones. They had so many problems before — people weren’t able to hear them or just simple call quality issues.
Lee Baker
Systems Administrator, Reliance Partners
Steve Wozniak
Co-Founder of Apple
(800) 983-4289
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Nextiva has developed a solution for the future: One platform, one workspace, zero friction.
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Gorny,
Founder and CEO of Nextiva
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