Omnichannel

Contact Center Software

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All-in-one contact center platform

Omnichannel Communication

AI Superpowers

Simplified Automation

Security & Compliance

Meet customers on their terms, whenever they need assistance with conversations across voice, bot, e-mail, SMS, social, and chat.
Ensure customers never have to repeat themselves by consolidating all interactions into one view, maintaining context regardless of when they occurred.
Personalize engagements across channels for higher customer satisfaction scores and fewer cancellations.

Make customers happy with 24/7 self-service options for common requests with conversational AI.
Reduce agent workloads and fatigue by proactively providing the right answers faster, suggesting responses, and summarizing interactions.
Make coaching easy for supervisors with live call transcriptions, real-time sentiment monitoring, and automated QA and agent scorecarding.
Instantly save time and money with AI by focusing on higher-priority tickets through intelligent virtual assistants.

Eliminate repetitive and time-consuming tasks with automated, personalized service that keeps customers from slipping through the cracks.
Build the entire customer journey end-to-end via a drag-and-drop workflow engine — no coding skills required.
Effortlessly centralize data from software tools and merge them into powerful automation workflows.

Implement enterprise-grade compliance that's audited and certified for HIPAA, GDPR, HITRUST, PCI DSS, and more.
Leverage AI to stay compliant by managing, securing, removing, and safeguarding sensitive customer information from unauthorized access.
Collect PCI DSS-compliant payments with a built-in IVR that connects to your processor with ease.

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Feature-rich, covering all your needs

All the channels you need to effectively manage your digital brand presence

Digital engagement

Meet your customers on their preferred digital channels while managing all conversations in one view.

Intelligent call routing

Get your customers to the right place the first time with language detection, skill-based matching, and beyond.

Dynamic agent scripting

Guide your agents at every step with customizable scripts and dynamic actions that integrate with your tech stack.

AI Agent assist

Help your agents navigate challenging situations and guide them step-by-step to take the best action.

Customer self-help

Give your customers the choice to skip the wait and get help instantly with 24/7 conversational AI that works in multiple languages.

Real-time analytics

Get a bird’s eye view of what’s important with customizable dashboards containing actionable insights across all channels and interactions.

Workforce management

Accurately forecast your staffing needs for each shift and enhance performance on all calls.

AI customer sentiment analysis

Proactively monitor how your customers feel and provide agents with the coaching they need to deliver the best customer experience.

Process automation

Ensure the right things happen at the right time across your entire customer journey with powerful automation you can set and forget.

Intelligent automated outbound campaigns

Stay top-of-mind with your customers across all digital channels with automated notifications, reminders, follow-up surveys, etc.

See features in action

“A couple of years ago we migrated to Nextiva and the implementation was really smooth. We needed a robust solution for our dispatch agents. After utilizing Nextiva, I can say we have the best Contact Center Software solution deployed.”

Farhan H.

“Your account manager is always there when you need them! Nextiva is a very easy platform to get to know, anyone without an IT background will pick it up very quickly! Highly recommend this service over any other one in the market!”

Zachary T.

“Pro: The ease of use for those employees that are not tech savvy. The pricing is less than what we paid for the previous service, and the features are more advanced with Nextiva.”

Robert P.

Transform your customer experience with Nextiva Contact Center.

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Contact Center Software

Proven category leader

Best Call Center Infrastructure (CCI)

2023 Midsize Enterprise Choice

Best Contact Center Software

2,000+

Momentum leader (CCI)

2023 Frost & Sullivan Radar™ Leader

All-in-one contact center platform

Loved by top brands