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Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
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Digital features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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Core features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.
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Everything in Core, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
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Everything in Engage, plus:
Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
Things changed for the better after switching to Nextiva. Nextiva customers also reported up to 60% cost savings on their phone bill.
Call any phone in the United States and Canada as much as you want. No minutes to track. Instant savings.
Get superior sounding phone calls. Engineered to eliminate annoying static for vibrant conversations.
See who's available to receive calls and chat messages. Live presence is simple and accurate.
Send and receive unlimited faxes just like email. No hardware or wires. Faxing is finally easy and simple.
Use a dedicated conference line for meetings with up to nine participants. Meet, moderate, and record in HD.
Chat with your team on one system. Flawless video and screen sharing enables you to get work done faster.
Greet callers instantly when they call and direct them to the right person. Professional and easy to use.
Get voicemail messages delivered to your inbox. Listen to voicemails and respond through your email.
Send and receive text messages with customers. Perfect for quick updates and appointment reminders.
Handle calls when your team is busy. Callers wait in line for the next agent. You and your customers will love it.
Answer business calls from on the go. Never miss an important call again. Available free for iPhone and Android.
Optional integration you can use with your current CRM. Boost productivity with a deeply integrated workflow.
Crisp and clear audio. Easy to set up in minutes. Better service that costs less.
Get all your faxes securely delivered to your inbox of choice. Know exactly when a fax arrives with text alerts for new faxes. No sensitive papers to lose and no security risks.
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via Downdetector.com
according to Gartner
according to Gartner
via G2
and we love each of them
for 2023
To purchase Nextiva, contact our sales team at (800) 799-0600, chat with us, or request a demo. We’ll discuss your business needs to suggest the best solution for you.
Phone service for your business starts at $18.95 per month per user, depending on the number of users and contract length. To complement your VoIP phone system, you also get access to an entire suite of business applications to maximize your productivity.
Both! With Nextiva, you can choose to buy or rent many top-performing VoIP phones that work perfectly in your business. We offer many VoIP devices to purchase or lease, including desk phones, cordless phones, conference phones, and headsets. The best part is that we pre-configure the devices, so you can use them instantly.
We accept all major credit or debit cards. Optionally, you may switch to an eCheck (via ACH) method after you complete the initial payment. You can also choose to pay on a monthly or annual basis.
Yes. Our software suites include all the communication tools your business needs for one low price. If you have specific needs, call us at (800) 799-0600 so we can customize the Nextiva platform for your business.
Nextiva provides every customer with unlimited 24/7 live support. Every plan includes an ultra-high uptime of 99.999%. We actively monitor our network around-the-clock for maximum security and reliability. But that's just the start.
Our business phone plans include 45+ powerful VoIP features, including unlimited nationwide calling, online faxing, free phone numbers, voicemail-to-email, and auto attendant. Plus, we'll migrate your existing phone number at no charge. Enjoy superior HD voice quality on every call thanks to our eight military-grade data centers strategically located across the United States.
Nextiva offers many flexible options, all built to meet your needs. You can choose a monthly plan with no commitment. Maximize your savings by committing to a contract term for 12, 24, or 36 months.
Yes, anytime. We design our plans to grow with your company as it grows and to fit your needs at every stage. If you find your current plan no longer suits your needs, reach out to your Client Success Manager or call us at (800) 799-0600 to adjust your plan.
Nextiva offers affordable SIP Trunks for businesses looking to upgrade legacy PBX systems to modern voice communication on a budget. PBX SIP Trunking by Nextiva is compatible with many popular PBX systems including Asterisk, Cisco, 3CX, FreePBX, Mitel, Avaya, and more. Pricing for SIP Trunks start at $14.95 per month.
First, we provide you the perfect blend of guidance, training, and support from day one. From migrating your existing phone numbers with precision to helping your company scale with Amazing Service Delivery, we've got you covered. We are also rated the easiest to use VoIP solution by G2.
Second, our unbeatable network reliability. Nextiva customers experienced zero outages in 2019. With Nextiva, you get more than just a dial tone, you get peace of mind.
Third, Nextiva has taken zero outside funding from investors. Instead, we've bootstrapped millions into developing our platform and serving our community. Happy employees = happy customers. Nextiva has over 1,000 team members who are all personally driven to provide you with the best customer service you won't find anywhere else.
When you choose us, you're selecting a communications partner that is passionate about your growth and proves it every day. Nextiva is proudly rated A+ from Comparably, 4.5/5 on Glassdoor, 4.7/5 on GetVoIP, and has earned a lot of press.
Steve Wozniak
Co-Founder of Apple
G2 Rating
TrustPilot Rating
Steve Wozniak
Co-founder at Apple
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