Talk, text and video chat with teammates and customers. From anywhere, any time, on any device, with Nextiva.
Talk, text, video call and instant message from one streamlined system. You can even share call and contact notes across the team. So everyone has the information they need, when they need it.
With 8 points of presence and carrier-grade data centers, you can expect 99.999% uptime. So your business never misses a beat.
No matter whether your team is at their desk or in the field, as long as they have an internet connection, they can connect to Nextiva on any web browser, desktop or phone.
Connect Nextiva with team favorites, like Microsoft Outlook, Google Workspace and HubSpot. So you can break down tech silos. Without disrupting existing workflows.
Enjoy 24/7 access to our award-winning support team. You can email, chat or call to get the help you need, day or night.
“Nextiva has taken the complexity out of administering our phone system. It's not rocket science. It's a phone system. And Nextiva does it perfectly.”
“What led us to looking for a new business phone was the efficiencies of Nextiva. The cost, capabilities, call recording, call groups, and being able to do the attendants and receptionist.”
Simply spin up a new line whenever your team grows.
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
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Digital features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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Core features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.
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Everything in Core, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
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Everything in Engage, plus:
Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
Need pricing information? Chat with our expert for prompt assistance and clear insights!
Compare Nextiva
Nextiva walks the walk.
The others just talk the talk.
The total combined rating for this product and company based on the category ratings.
The caliber of the customer experience within the product and how it meets the client's needs.
The ease of which the onboarding process and installation for this product was completed.
The availability and quality of product knowledge of this company's support team.
The degree to which this company's sales, support, etc. and product can be depended on to meet the client's needs.
The value of the offered features within the company's product.
The evaluation of the company's overall product pricing structure and value of features offered at any given price.
Vonage
Nextiva is recommended by customers. Rated by 3000+ customers.
Make the move to a communication platform you can count on.
Get started *Last updated: August 21, 2024.
“Being able to make and receive calls reliably is crucial. By switching to Nextiva, we haven’t had any issue contacting patients no matter what phone network they’re on.”
“What I like the most about Nextiva is how scalable it's been. We started at 400 employees and we're at almost 1800 employees now. The scalability of the system itself has been very easy.”
Nextiva users are raving to
Calls on our network
2 Billion+
Happy customers
100,000+
Global employees
1,000+
HIPAA Compliance
Protect sensitive patient information.
PCI Compliance
Keep customer credit card data secure.
ISO/IEC 27001
Every Nextiva data center meets this international information security standard.
SOC 2 Compliant
Nextiva has the infrastructure, tools and processes to protect data stored in the cloud.
Unlimited calls within the U.S. and CALocal number includedToll-free business phone numberNumber porting includedAt least 1500 toll-free minutesHigh-definition voice clarity
“We don’t have to worry about losing sales. Knowing that the customers calling the branches for sales and support will definitely be put in touch with an employee, even if they’re at a different location, has been a lifesaver.”
“They love using the Nextiva phone service so much more than the old phones. They had so many problems before — people weren’t able to hear them or just simple call quality issues.
Discover why Nextiva is the #1 rated VoIP business phone service.
No time to fill out forms? Call our success team (800) 799-0600
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G2 Rating
TrustPilot Rating
Steve Wozniak
Co-founder at Apple
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