Pair with VoIP:
One place for all customer interactions + team collaboration.
Manage customers across channels
Improve sales and service productivity
Optimize local, remote, and hybrid teams
See how it works. Walk through the features that are most important to you.
Voice, email, text, webchat, video, and social in a single view.
Preview relevant caller details with agent-friendly screen pops.
Upgrade your flow to allow voice response with speech-enabled IVR.
Let customers easily self-service with intelligent virtual agent.
Meet your quotas with the help of automated outbound dialers.
Quickly match customers to the right agent every time with skills-based routing.
Integrate fragmented customer interaction points into one cloud-based platform perfect for remote and in-person teams. Serve customers with excellence when agents have the full customer picture, access to internal support, and the help of smart automation.
Coach agents to excellence with workforce optimization
Plan ahead using staffing and scheduling assistance
Make life easier with unified reporting
Go deeper into how combining a modern contact center with team collaboration reduces costs, increases job satisfaction, and wows customers. Check out our UCaaS + CCaaS eBook.
Download the eBookSeamlessly connect Nextiva Contact Center with Nextiva’s #1 rated business phone software. Quickly integrate your CRM. Need something custom? Our experts are happy to make custom setups a reality.
When you give customers good old-fashioned customer service supercharged by a modern award-winning communication platform, you get repeat buyers and increased revenue.
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Steve Wozniak
Co-founder at Apple
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