Supercharge your CX with a plan that fits your business

Get the world’s best unified customer experience management platform
with flexible enterprise pricing.

Per Agent/Per Month Pricing

Usage-based pricing

Concurrent pricing

Per Agent/Per Month Pricing

Per Agent/Per Month Pricing

Usage-based pricing

Concurrent pricing

Currency

USD

USD

EUR

GBP

CAD

Essential

Powerful inbound and outbound contact center capabilities for one channel (voice or digital), with customer journey orchestration, automations, customizable intelligent and skills-based routing, unified customer context, and lite CRM.

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Core features
  • Maximize productivity by incorporating both inbound and outbound calls to agents’ workflow.

    Powerful inbound / outbound channels
  • Build a complete customer journey with drag-and-drop ease. Incorporate IVR, enhanced routing, voice bot-to agent hand-off for a blended AI and human experience.

    Full workflow engine for journey orchestration
  • Intelligently automate processes using drag-and-drop interface to accomplish tasks such as bot to agent handoff or prompting agents to collect key information and saving to third-party CRM.

    Best-in-class workflow automations and APIs
  • Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.

    Transcription and summarization
  • Improve first-call resolution by routing callers to best-fit agents equipped to handle interactions specific to area of expertise, language, or demographic.

    Customizable intelligent and skills-based routing
From
$129 €120 £104 C$175
/agent/mo
From
$0.018 €0.017 £0.014 C$0.024
/agent/min
From
$179 €166 £144 C$242
concurrent

Professional

Delight customers with every interaction on the channel of their choice. Optimize agent performance and quality management with enhanced supervisor support.



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Everything in Essential, plus:
  • Increase customer satisfaction and decrease time-to-resolution by having the full customer history at your fingertips. Collect key information, syncing data across third-party apps, and surface cross-channel interaction history.

    Full customer journey context & history
  • Connect on channels customers prefer, creating a journey that incorporates touchpoints across multiple channels, such as chatbot to agent to texted survey and followup email.

    Omnichannel (voice, sms, chat, email, social, messaging, webform)
  • Reduce agent workload and increase productivity and consistency by building a journey incorporating AI-based touchpoints.

    Advanced Al bots to guide journeys
  • Improve agent performance and training opportunities by empowering supervisors to monitor both voice and digital interactions, providing instant feedback to agents.

    Real-time supervisor support
  • Built right in, an AI bot ensures PCI-compliant transactions where agents neither see nor hear credit card information.

    Secure payment agent assist (PCI-DSS)
From
$159 €147 £128 C$215
/agent/mo
From
$0.020 €0.018 £0.016 C$0.027
/agent/min
From
$209 €194 £169 C$283
concurrent

Premium

Orchestrate every interaction for amazing experiences. Gain insights into every customer touchpoint, and understand and act on larger trends affecting your operations. Discover transformational patterns to accelerate your business, further delight customers, and create new efficiencies.



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Everything in Professional, plus:
  • Ensure you’re properly staffed by surfacing and analyzing historical data such as volume, wait time, and more.

    Full workforce management (WFM)
  • Reduce wait time and let callers choose how they’d like to interact by offering those in queue options like hanging up and getting a call back or offering resolution via SMS.

    Optimized workflows for interaction deflection
  • Learn and grow faster with rich analytics dashboards providing drilldowns covering deep analysis of agents, campaigns, and queues.

    CX analytics for all business functions
  • Similar to single screen recording, multi screen recording allows 2 screens to be recorded.

    Multiscreen recording
From
$199 €184 £160 C$269
/agent/mo
From
$0.024 €0.022 £0.019 C$0.032
/agent/min
From
$239 €221 £193 C$323
concurrent

Major capabilities

Breadcrumbs

Track website page visits and activities, aggregating Breadcrumbs to feed customer journeys and take action to create amazing experiences.

Journey Orchestration

Manage and optimize customer interactions across multiple touchpoints to ensure seamless and personalized experiences.

100% REST APIs

Every function of Nextiva can be driven via REST APIs. Easily get data in & out, seamlessly connect to a wide range of external platforms, and programmatically make Nextiva do what you need.

100% Hybrid Cloud

Nextiva supports a full range of deployments. Cloud: ultimate scalability, cost savings and speed of innovation. Hybrid: Keep sensitive data on-premise while leveraging cloud scalability. On Premise: suiting industries that need to comply with strict data regulations.

Microservices

Nextiva includes 30+ self-redundant systems that all talk to each other to make Nextiva’s network self-healing, so there’s no need for planned downtime.

Intelligent Routing

Customizable to a wide variety of use cases: AI & Workflow-Based Routing, Attribute & Skills-Based Routing, and Flexible & Advanced ACD Routing.

Secure Payment Agent Assist

A secure, PCI-compliant, customer-facing and agent assisted IVR payment module where the agent never sees or hears the credit card number.

Nextiva WEM

Workforce Engagement Management includes Call & Digital Workitem recording and analysis, Intelligent Collaboration, Quality Monitoring, Performance Management, Agent Coaching and Workforce Scheduling.

Nextiva AI

Create amazing experiences at every touchpoint, with Speech-to-Text Transcription, Sentiment Analysis, AI Classification, Language Detection & Translation, Data Loss Prevention, Text-to-Speech, and Natural Language Understanding.

Compare plan features

Download Feature Chart

Highlighted Capabilities

Included features:
Essential
Professional
Premium
One channel (Voice or digital)
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Blended inbound/outbound calling
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Transcription and summarization
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Quarterback, progressive, predictive dialing
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List and campaign management
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Process automation
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Dynamic scripting
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Dial by name auto attendant
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Voice & digital customer surveys
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Proactive outbound notifications
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Real time dashboards and reporting
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Voicemail drop & ACD voicemail
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Company directory w/ queue, agent, topic chat
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Simple bots
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Full API access
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Full workflow engine
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Intelligent and skills-based routing
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QM voice recording
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Unified history
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Contact management
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Web and ACD callback
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Omnichannel (voice, sms, chat, email, social, messaging, webform)
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Single screen recording
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Advanced bots
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Geographic disaster recovery
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Secure payment agent assist (PCI)
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Remote telephony edge server connect
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Digital supervision & agent screen share
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Workforce management
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Advanced CX analytics (real BI tooling)
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Multiscreen recording
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AI Transcription
Usage-based
Usage-based
Usage-based
Optimized workflows for interaction deflection

Create amazing experiences by configuring AI and automation to perform a workflow, then easily duplicating and iterating that workflow for continuous improvement.

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plan is right for you?

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