Looking for a business communications solution beyond Aircall? You’ve come to the right place.
While Aircall excels in user-friendliness and affordability for small teams, some businesses may require a more robust feature set or integrations with specific CRMs.
This guide explores 10 Aircall alternatives, highlighting their strengths and potential drawbacks to help you find the ideal fit.
What Is Aircall?
Aircall is a cloud phone system and call center software that enables companies to set up a virtual call center, manage calls and contacts, analyze call data, and integrate with CRM and helpdesk tools. The company has about 15,000 users worldwide and is headquartered in France.
Key Aircall features include auto-attendants, call routing, contact center management, advanced analytics, and integrations with tools like Salesforce, Zendesk, and Slack.
Why Consider Aircall Alternatives
While Aircall offers a solid foundation for call centers, here are some reasons you might explore other telephony providers:
- Cost for larger teams: Aircall’s pricing structure can become expensive for larger teams with many agents and advanced feature needs.
- Limited customer support: Some user reviews mention occasional long wait times or unhelpful interactions with Aircall’s customer support.
- Analytics and reporting: Aircall’s reporting features may not be as comprehensive as some competitors, limiting data-driven insights for businesses focused on optimizing call center performance.
- CRM integration: The platform’s native CRM functionality might not offer the same level of integration as some all-in-one communication platforms.
- Occasional call quality issues: Aircall’s rapid growth has led to reports of occasional scaling problems impacting call quality and reliability.
Now, let’s review Aircall competitors worth checking out.
Top 10 Aircall Alternatives To Stay Ahead
The following table quickly compares the popular Aircall alternatives. Use it as a starting point to inform your research.
| Feature | Nextiva | Grasshopper | OpenPhone | Dialpad |
|---|---|---|---|---|
| Focus, value proposition | Unified comms, more value for money | Cost-effective | Mobile-centric | AI-powered |
| Pricing | Starts at $18.95/user/month | Starts at $14/user/month | Starts at $15/user/month | Starts at $15/user/month |
| Key Features | Extensive call management features, user-friendly | Affordable, simple | Mobile app focus | Call coaching, analytics |
Here’s a deep dive into each Aircall competitor:
1. Nextiva
Nextiva is a unified cloud communications platform known for its reliability, call quality, and extensive feature set (over 40 standard and advanced options).
Nextiva is easy to use and offers excellent customer support.
Nextiva’s cloud contact center provides real-time analytics into phone calls and has nurturing tools to automatically send information to customers. Its pricing is simple and affordable.
Depending on your business requirements, you can get a variety of standard and advanced phone system features.
What are Nextiva’s top features?
- Voice analytics: Collect information about VoIP calls and conversations with your customers. Get better at tracking call center metrics and KPIs, such as call volume, call time, hold time, answer speed, and more.
- Screen Pop: View important caller details on your screen to quickly get up to speed with inbound callers before picking up the phone. See their last interaction, customer experience score, account value, and survey responses.
- NextivaONE app: Consolidate voice, video conferencing, instant messaging, file sharing, and collaboration tools in one app for better communication across teams and devices.
- Customizable auto attendants: Greet callers professionally and direct them to the right person or department with automated call routing.
- Call recording and analytics: Gain valuable insights into call performance and customer interactions through call recording and detailed analytics.
- Built-in CRM integrations: Integrate Nextiva with your existing CRM platform for streamlined contact management and improved customer service.
Nextiva pricing
Nextiva offers three feature-packed VoIP plans that match small business budgets. The tiers (billed annually) include:
- Essential at $18.95/user/month provides unlimited voice and video calling, voicemail, toll-free numbers, integrations with Outlook and Google Contacts, and unlimited internet fax. This plan covers the core communication needs of most small businesses.
- Professional at $22.95/user/month adds unlimited conference calls for up to 40 participants, video conferencing, screen sharing, call forwarding, multi-level auto attendant, SMS, and MMS on mobile and desktop. You can also integrate with small business staples like Salesforce and HubSpot.
- Enterprise at $32.95/user/month includes unlimited participants for voice and video conferences, call recording, video recording, voicemail transcription, SSO, and advanced integrations. This top-tier plan provides enterprise-grade features to ambitious small businesses.
While Nextiva’s pricing may be slightly higher than some alternatives, it offers a comprehensive suite of features, excellent customer support, and a user-friendly platform. This translates to significant cost savings in the long run.
2. Grasshopper
Grasshopper is a great option for small businesses seeking a cost-effective solution. Grasshopper integrates your business line with your personal cell phone, offering features like vanity numbers and custom greetings.
Ideal for solopreneurs or teams on a tight budget, but may lack scalability for larger businesses.
What are Grasshopper’s top features?
While Grasshopper’s setup is different from other business VoIP platforms, it still offers some important communication features, including:
- Vanity numbers: Choose a catchy, memorable number like 1-800-NAME.
- Custom greetings: Craft professional voicemail and call-hold messages for customers in queue.
- Virtual receptionist: Opt for a live human receptionist to answer calls and schedule appointments.
Grasshopper pricing
Grasshopper caters to small businesses with four feature-packed plans at affordable price points. The tiers differ based on the number of users, phone numbers, and extensions supported:
- True Solo: For a single-person business, it includes 1 phone number for $14 per month billed annually.
- Solo Plus: For a business with multiple users, it includes 1 phone number for $25 per month billed annually. You can add additional users to your account for free.
- Small Business: For businesses that need flexibility and customization and include 4 phone numbers for $55 per month billed annually. You can add additional users to your account for free.
3. OpenPhone
Another business phone system designed for startups and small businesses. OpenPhone adds a new business number to your existing cell phone and offers features like a multi-channel inbox and call recording with transcriptions.
Consider exploring OpenPhone if you prioritize a mobile-centric solution.
What are some of its top features?
OpenPhone has a small but robust suite of communication tools, including:
- Multi-channel inbox: Manage voice calls, texts, and internal messages together in one place.
- Virtual phone numbers: Choose local numbers from various cities to build a national presence.
- Call recording and transcription: Review important conversations effortlessly with recordings and automatic transcriptions.
OpenPhone pricing
OpenPhone offers three main pricing plans, each with optional features and add-ons:
- Starter: $15 per user, per month, billed annually. Includes one new local or toll-free phone number per user, voicemail transcripts, calling, and messaging to US and Canadian numbers.
- Business: $23 per user, per month, billed annually. All Starter features include group calling, custom ring orders, call transfers, AI call summaries and transcripts, HubSpot and Salesforce integrations, phone menus, analytics and reporting, and auto call recording.
- Enterprise: Custom contract and pricing, a dedicated account manager, priority support, and an audit log. Pricing is not listed on the website and requires contacting the sales team.
4. Dialpad
Dialpad offers an AI-powered business phone system well-suited for hybrid teams, offering features like call coaching and real-time analytics.
What are Dialpad’s key features?
- Voice intelligence tool to coach remote teams and for real-time conversations.
- Unlimited domestic and Canada/US calling.
- Real-time analytics for tracking usage and adoption.
Diapad pricing
Dialpad provides three main pricing tiers (billed annually):
- Standard Plan $15/user/month. Includes unlimited calling, voicemail transcription, real-time analytics, Google Workspace and Microsoft 365 integrations, SMS, MMS & team messaging, and up to 3 departments/ring groups.
- Pro Plan ($25/user/month): Includes all features of the Standard Plan, plus 24/7 live agent support, CRM integrations, open APIs, international SMS, up to 25 departments/ring groups, and more.
- Enterprise Plan (Contact Sales): Includes all features of the Pro Plan, plus unlimited office locations, unlimited departments/ring groups, priority live agent support, and more.
5. Phone.com
Phone.com delivers essential communication tools at a competitive price point. It allows businesses to create a professional presence with business phone numbers usable on personal devices.
Consider Phone.com if you prioritize affordability and core call center functionalities.
What are some of its top features?
Key Phone.com features include:
- Voice tagging for customizing greetings based on menu choices.
- Call queues for intelligent call routing.
- Account that enables calling, messaging, and video conferencing from any device.
Phone.com pricing
Phone.com offers three pricing tiers:
- Basic: Usage-based, includes 500 pooled minutes, one phone number per account, and video conferencing with 10 participants.
- Plus: Unlimited minutes and text messaging, one phone number per user, and video conferencing with 25 participants.
- Pro: All features of Plus users, plus call recording, call analytics, and voicemail transcription.
6. GoToConnect (formerly Jive)
An all-in-one cloud communications suite for small and medium businesses. GoTo Connect combines business phone, meetings, and messaging within a broader platform focused on business-customer communication.
Evaluate GoToConnect if you seek a unified platform for various communication
What are some of its top features?
GoToConnect customers can enjoy its top VoIP features like:
- Support center to view calls in queue, weekly support activity, and the status of each call.
- Hot desking for flexible working across devices and locations.
- Personal meeting rooms to host team meetings with a private virtual meeting room.
GoTo Connect pricing
GoTo Connect offers a variety of communication features including phone service, video conferencing, messaging, and a contact center. There is no pricing listed on the website, but they do offer a free trial. Users can contact GoTo Connect for a quote.
Here’s another GoTo Connect pricing guide to refer to.
7. 8X8
8×8 provides a unified cloud communications platform with voice, video, chat, and contact center functionalities.
The platform offers real-time call monitoring and advanced features like call parking. However, pricing requires customized quotes, so it’s best suited for businesses comfortable with a more complex setup process.
What are some of its top features?
8×8 offers excellent call management features, including:
- Real-time call monitoring to monitor agent calls and provide feedback.
- Caller ID and blocking to understand who’s calling you and blocking people from seeing your caller ID when making outbound calls.
- Call parking to transfer calls to a team member’s queue.
8X8 pricing
8×8 pricing requires custom quotes across five tiers:
- X2 provides bundled voice, video, chat, global calling, meetings, SMS, and Microsoft Teams integration.
- X3 builds on X2 with unlimited global calling to over 48 countries and administrative features.
- The X6, X7, and X8 contact center plans add omnichannel support, analytics, automation, and workforce optimization.
You need to speak to an 8×8 salesperson to get a pricing quote for these plans.
8. OnSIP
OnSIP is a hosted VoIP provider that allows businesses to keep their existing phone numbers. The platform offers features like skill-based routing and video conferencing, with pricing plans catering to different call volumes.
Consider OnSIP if you prioritize retaining your existing phone numbers while migrating to a cloud-based solution.
What are some of its top features?
Customers on different plans get access to different OnSIP features. Amongst some of their top features are:
- Skill-based routing with Sayso (a live voice and video chat feature) encourages site visitors to contact you.
- Auto attendants and interactive voice response (IVR) menus greet callers professionally and direct them to the right person or department.
- Call recording and call analytics help gain valuable insights into call patterns and agent performance.
- Video conferencing and screen sharing to collaborate with colleagues and clients face-to-face.
OnSIP pricing
Onsip offers two main pricing plans:
- Unlimited: An all-in-one business phone system with free desk phones or headsets for $18.95 per month, per user, with a minimum of five users.
- Starter: Built for customers with a lower call volume and costs $49.95 per month, per account. Calling minutes are not included with the Starter plan.
In addition to the base plans, OnSIP offers a variety of individual features that can be added to customize a plan. These features include auto attendants, call recording, dial-by-name directory, ring groups, voicemail, call parking, and more.
9. Ooma Office
Ooma Office is a streamlined business phone service for small teams. It focuses on ease of use and offers features like call blocking and conference calling.
Explore Ooma Office if you prioritize a user-friendly and cost-effective solution for a small team.
What are some of its top features?
Key Ooma features include:
- Call blocking blocks unwanted calls from telemarketers or specific numbers.
- Conference calling connects with multiple parties at once for virtual meetings.
- Ring groups distribute incoming calls to multiple extensions or lines simultaneously.
Ooma Office pricing
Ooma offers three straightforward pricing tiers:
- Ooma Office Essentials: Costs $19.95 per month per user and includes unlimited calling to the US, Canada, and Mexico, along with voicemail, caller ID, call waiting, and a free Ooma Telo Air device.
- Ooma Office Pro: Costs $24.95 per month per user and includes all the features of Ooma Office Essentials, plus international calling discounts, a toll-free number, and auto-attendant.
- Ooma Office Pro Plus: Costs $29.95 per month per user and includes all the features of Ooma Office Pro, plus 1,000 text messages per month and call recording.
Besides basic plans, Ooma offers several optional services, such as porting your existing phone number ($39.99) and additional phone numbers ($9.95 per number per month).
10. Twilio Flex
A digital engagement center facilitating communication across various channels like phone, email, chat, and messaging apps. Twilio Flex empowers businesses with a customizable interface and intelligent routing for efficient customer interactions.
Consider Twilio Flex if you require an omnichannel communication solution with a high degree of customization.
What are some of its top features?
- Omnichannel communications unite voice, SMS, messaging, email, and chat for simplified customer engagement.
- Customizable interface lets developers build custom channels, integrations, and workflows to adapt the platform to unique needs.
- Intelligent routing distributes calls smartly based on agent availability, skills, and real-time data.
Twilio Flex pricing
Twilio Flex pricing varies by user with 5000 free user hours and two pricing tiers:
- Per-hour pricing: $1 per user, per hour. Good for companies with part-time agents or those that experience seasonal traffic fluctuations.
- Per-user pricing: $150 per user, per month, for businesses with a predictable number of agents who will be using Flex for a full month.
Both plans include a free trial with 5,000 free active user hours.
Choosing the Right Aircall Alternative
The best Aircall alternative depends on your specific needs and priorities. Consider factors like:
- Business size and call volume: Features and scalability needs will differ based on team size and call volume.
- Required features: Identify features crucial to your call center operations (e.g., advanced analytics, CRM integrations).
- Budget: Compare pricing structures and identify a solution that aligns with your budget.
- Ease of use: Evaluate the user interface and onboarding process to ensure a smooth transition for your team.
- Customer support: Assess the importance of readily available and helpful customer support.
- Integrations: Consider your existing technology stack and ensure compatibility with the chosen alternative.
- Scalability: If you anticipate future growth, prioritize solutions designed to scale with your business needs.
Evaluate these factors alongside the strengths and weaknesses of each Aircall alternative explored above to make an informed decision that empowers your business with the most suitable communication solution.
Don’t forget to conduct further research or request free trials or demos to gain hands-on experience before making your final choice.
Why Is Nextiva a Top Aircall Alternative?
The ideal communication solution strikes a balance between features, cost, ease of use, and scalability to seamlessly integrate with your existing workflow and propel your business forward. And Nextiva does just that.
Nextiva offers a slew of features — over 40 standard and advanced phone system features that can be customized to fit any call or contact center solution.
It’s also highly rated by users for ease of use, allowing you to set up complex call flows and routing in just minutes. Whenever questions arise, Nextiva’s amazing support team is ready to guide users through any aspect of the service.
However, features and support wouldn’t matter much without rock-solid reliability and security. Nextiva delivers both military-grade data centers and end-to-end encryption protecting every conversation.
Nextiva’s extensive features, ease of use, stellar support, and ironclad security, earned it the #1 spot as U.S. News’ top-rated business phone provider for two years straight.
Businesses seeking to take their phone connectivity to the next level need look no further.
Note: Aircall, Grasshopper, OpenPhone, Dialpad, Phone.com, GoToConnect, 8×8, OnSIP, Ooma Office, and Zoom have no relationship with Nextiva, Inc. and are the registered trademarks of their respective owners.
