As your business continues to evolve, staying connected and communicating efficiently is more important than ever. That’s why Nextiva is constantly innovating to help you streamline your communications and stay ahead of the curve.
Here’s how…
Automate scheduling & optimize staffing
Automate staff forecasting and scheduling to reduce costs, improve customer service, and enhance agent satisfaction with Nextiva Workforce Scheduling.
To see how our WFM solution works, click here.
Manage your communications seamlessly with NextivaONE
View all assigned phone numbers and extensions at a glance.
You can now view all assigned phone numbers and extensions, in addition to your primary number, from the left menu under Calls.
For more information, click here.
Seamlessly call and transfer calls to Call Center locations with just a few clicks.
Nextiva Call Center locations now appear as contacts in NextivaONE. This means you can call and transfer live calls directly to a Call Center location, streamlining your communication workflows and ensuring that calls are routed to the right place instantly.
For information on how to transfer calls, click here.
Manage contacts more efficiently with multiple contact data values.
NextivaONE now supports multiple entries for the same type of contact data, such as work or home phone numbers and emails.
Under the contact details, you can easily add, view, and manage multiple contact points.
For more information on how to manage contacts, click here.
Smoother, faster, better mobile experience
Call recorder app in NextOS Admin
We’ve made significant improvements to the NextivaONE mobile app. With polished performance improvements and interface tweaks, the app runs smoother and more reliably than ever.
Key feature updates:
- Call banner on all app pages: Never miss important call details, no matter where you are in the app.
- Call timestamp accuracy: Improved precision for tracking call times.
- Phone number validation: Ensure valid phone numbers during contact creation.
- Copy and delete messages: Easier options for managing message content.
- Presence updates after login: Accurate status updates immediately after signing in.
- Poor connection warning: Get real-time alerts when your connection drops.
- Missed Call Experience: Improved handling of missed calls even when not logged in.
- Swipe to delete calls and voicemails: Managing your calls and messages is now easier than ever.
- Delete individual SMS/MMS messages: Clear up conversations while keeping what matters most.
- Updated UI for new message chip view: A cleaner and more intuitive interface for managing new messages.
- Updated UI for new message flow: A cleaner and more intuitive interface for starting new messages.
- Caller ID resolution for voicemail: Know exactly who’s leaving you messages.
- Decline to terminate calls on all locations: More control over how and when your calls end.
Make sure you have the most up-to-date version of the Nextiva mobile app!
iOS 27.4.0 released on October 1, 2024
Android 27.0.2 released on October 24, 2024
