5 Must-Attend Call Center Conferences in 2024–2025

Not sure which call center conference to attend? Here’s your shortlist. 

Between the groundswell of interest in AI, virtual call centers, and the business imperative to go all-in with omnichannel, there’s plenty of room for learning and exploration for technology and customer service leaders.

Attending a call center conference comes with tons of benefits:

• Network with like-minded industry professionals facing similar challenges.
• Learn through case studies from competitors and industry-adjacent companies.
• Get hands-on demos of the latest in contact center technology.
• Take in seminars from thought leaders on customer experience best practices.
• Stay up to date with the latest trends in customer satisfaction.

Sure, you can do all this online or by having a rep from a solution provider attend your office. But there’s something about the scheduled run of play and getting access to a mix of exhibitors in one place that ensures that you’ll get the most of your experience there without getting distracted.

Special note 👉 I’ve attended hundreds of conferences as a customer, contact center vendor, and external consultant. I can’t speak highly enough of the positive experience when you dedicate a few days to information intake and learning. Shutting off from day-to-day duties is recommended for continuous improvement in your business and career.

Here are the top five call center conferences I highly recommend for 2024–2025.

1. Customer Contact West (October 20–23, 2024)

Location: Tucson, AZ

Sign up: https://www.customercontactmindxchange.com/west/

Cost: From $2,795. Book early for discounts on multiple attendees.

Run by Frost & Sullivan, with heavy discounts for customers and council members, Customer Contact West is known for its interactive nature and for providing a platform for real-world case studies.

With a focus on large businesses implementing customer care strategies, expect to hear from some of the biggest household names. Then utilize the choose-your-own-path style sessions to tailor your agenda to best fit your needs.

Sessions include detailed breakdowns of customer journey mapping, showcasing how companies integrate omnichannel strategies, and how you can use ChatGPT to streamline workflows and processes.

💡 Pro Tip: Arrive in plenty of time to join the Sunday entertainment, Taste of Tucson: A Culinary Adventure.

For those based in the east of the US, check out Customer Contact East in April 2025.

2. ICMI’s Contact Center Expo (October 21–24, 2024)

Location: Orlando, FL

Sign up: https://www.icmi.com/contact-center-expo-conference

Cost: Expo Hall access is free if booked in advance. Full conference tickets start at $2,599.

Run by call center training and contact center industry experts ICMI, this Contact Center Expo is dubbed as a pivotal event for call center professionals aiming to enhance their contact center operations through cutting-edge technology, people initiatives, and networking.

Advocating for people improvement at all levels, this conference offers a blend of educational sessions, including case studies, workshops, and keynote speeches, focusing on themes like AI integration, operational excellence, and workforce management.

“We champion contact centers and their people, and our mission is to make both better every day.”

~ICMI mission statement

Attendees can expect hands-on experiences through site tours, interactive sessions, and an expo hall showcasing the latest in contact center technology.

You can choose from a two-day comprehensive training class or a variety of half-day workshops. There’s also a $1,899 pass if you want to nominate staff to attend the training classes only (without access to the expo hall or main sessions).

As it’s hosted in Orlando, Florida, naturally there’s a wealth of Disney and Universal amusement parks just a stone’s throw away. So, if you’re arriving early, get a queue jump booked ASAP!

3. Adobe Summit 2024 (March 18–20, 2025)

Location: Las Vegas, NV (and virtual)

Sign up: https://summit.adobe.com/na/

Cost: From $1,895, with discounts for group bookings, government officials, health care and educational institutions, and not-for-profit companies.

Unlock new skills and insights from top brands at #AdobeSummit 2025. Learn from industry leaders, make global connections, and explore the future of AI- powered digital experiences. Register now. https://t.co/9uRa6HZxd2 pic.twitter.com/IGFpsPhDnf

— Adobe Summit (@AdobeSummit) September 19, 2024

Adobe Summit is an event for digital experience professionals, offering a blend of cutting-edge insights, hands-on learning, and networking opportunities. While not solely focused on customer experience, Adobe Summit promises to deliver new and upcoming developments in generative AI and personalization at scale, all shaping the future of customer contact.

Aimed at larger businesses, the conference features over 200 sessions, keynotes by contact center leaders, and hands-on labs, focusing on themes like AI integration, personalized content creation, and marketing technology optimization.

You’ll get to hear from businesses like General Motors and Delta Air Lines plus tons of Adobe personnel tasked with ensuring its products are fit for purpose when it comes to transforming businesses like yours.

You’ll also get exclusive access to Adobe’s latest innovations and hands-on previews of what’s coming in the pipeline.

Buying a pass secures you an invite to the welcome reception, community mixer, and Summit Bash (private closing party).

4. Experience 25 (March 24–26, 2025)

Location: Las Vegas, NV

Sign up: https://www.medallia.com/experience/

Cost: $995

Under the bright Vegas lights, this conference stands out for its emphasis on redefining customer experiences through innovation.

Yes, you get the usual networking and learning experiences we’ve come to expect at a call center conference. But you also get to witness new customer experience strategies firsthand.

With access to businesses who’ve grabbed AI with both hands, you’ll get intimate workshops that include real-time problem-solving sessions, where you can join in to tackle actual customer service challenges using the latest advancements and technologies.

There’s also a focus on employee experience to recognize that happy employees make happy customers. If your long-term goals involve agent productivity and customer loyalty, Experience 25 is one for your shortlist.

5. Customer Connect Expo (April 16–17, 2025)

Location: Las Vegas, NV

Sign up: https://www.customerconnectexpo.com/

Cost: Free

Customer Connect Expo takes place at the Las Vegas Convention Center — another great reason to head back to the Vegas Strip. This customer contact event for customer service and engagement professionals promises 50+ hours of content from the heads of customer experience at businesses like Walmart, Visa, and CVS.

As well as keynote speakers, attendees get access to over 300 suppliers showcasing the latest innovative solutions.

Packed with tons of networking opportunities (CX Connect is a dedicated networking area), there are also many niche breakout sessions:

• Women in CX roundtable
• CX podcast live recording
• Advisory Board: Meet the members
• Industry awards
• Educational masterclasses

Ready to Go to Call Center Conferences Near You?

Heading to a call center conference is more than a day off to mingle with friends and pick up cool swag (though these are nice perks).

It’s about the information intake you can then apply to make your business a better place for employees, partners, and customers. If you don’t come back having learned something new, the event has failed.

That said, all the contact center events included in this guide are top-notch when it comes to delivering value for contact center professionals of all guises. So, we’re confident you’re in great hands.

Want to find more call center events in your area?

👉 Bookmark our Partner Events page to always be in the loop.

Can’t make any of these call center conferences?

We’ve put together a library of webinars covering everything you need to know about rolling out a best-in-class contact center and the challenges you’ll face.