Marketing & Sales 
Not sure which call center conference to attend? Here’s your shortlist.
Between the groundswell of interest in AI, virtual call centers, and the business imperative to go all-in with omnichannel, there’s plenty of room for learning and exploration for technology and customer service leaders.
Attending a call center conference comes with tons of benefits:
- Network with like-minded industry professionals facing similar challenges.
- Learn through case studies from competitors and industry-adjacent companies.
- Get hands-on demos of the latest in contact center technology.
- Take in seminars from thought leaders on customer experience best practices.
- Stay up to date with the latest trends in customer satisfaction.
Sure, you can do all this online or by having a rep from a solution provider attend your office. But there’s something about the scheduled run of play and getting access to a mix of exhibitors in one place that ensures that you’ll get the most of your experience there without getting distracted.
I’ve attended hundreds of conferences as a customer, contact center vendor, and external consultant. I can’t speak highly enough of the positive experience when you dedicate a few days to information intake and learning. Shutting off from day-to-day duties is recommended for continuous improvement in your business and career.
Here are the top five call center conferences I highly recommend for 2025.
Customer Contact Week Orlando (January 27–29, 2025)
Location: Orlando, FL
Cost: $2,499 (Register by 1/3/25 to save $700)
Sign up: customercontactweekwinter.com
For customer contact and CX leaders, cutting through the noise and connecting with the right people at the right time is more important than ever before. This year’s event heavily focuses on artificial intelligence (AI) and transforming customer experiences.
As the largest customer contact conference series in the world, Customer Contact Week (CCW) stands strong with cutting-edge content, one-stop vendor sourcing, and invaluable networking opportunities. This is where innovation meets actionable strategy – and it’s all focused on helping you drive success in your customer contact organization.
Enterprise Connect 2025 (March 17–20, 2025)
Location: Orlando, FL
Cost: $2,249 Super Early Bird Until 1/17/25 (See pass options)
Sign up: enterpriseconnect.informatech.com
As the cloud communication industry’s signature conference and expo, industry leaders descend on Orlando to gain exclusive insights into strategies and best practices for putting team collaboration and customer experience initiatives in motion.
Enterprise Connect takes place over four days with over 200 speakers across 60+ sessions. The conference tracks include AI and automation, unified communications, contact center, security, and strategy/management.
Adobe Summit 2024 (March 18–20, 2025)
Location: Las Vegas, NV (and virtual)
Sign up: https://summit.adobe.com/na/
Cost: From $1,895, with discounts for group bookings, government officials, health care and educational institutions, and not-for-profit companies.
Unlock new skills and insights from top brands at #AdobeSummit 2025. Learn from industry leaders, make global connections, and explore the future of AI- powered digital experiences. Register now. https://t.co/9uRa6HZxd2 pic.twitter.com/IGFpsPhDnf
— Adobe Summit (@AdobeSummit) September 19, 2024
Adobe Summit is an event for digital experience professionals, offering a blend of cutting-edge insights, hands-on learning, and networking opportunities. While not solely focused on customer experience, Adobe Summit promises to deliver new and upcoming developments in generative AI and personalization at scale, all shaping the future of customer contact.
Aimed at larger businesses, the conference features over 200 sessions, keynotes by contact center leaders, and hands-on labs, focusing on themes like AI integration, personalized content creation, and marketing technology optimization.
You’ll get to hear from businesses like General Motors and Delta Air Lines plus tons of Adobe personnel tasked with ensuring its products are fit for purpose when it comes to transforming businesses like yours.
You’ll also get exclusive access to Adobe’s latest innovations and hands-on previews of what’s coming in the pipeline.
Buying a pass secures you an invite to the welcome reception, community mixer, and Summit Bash (private closing party).
Channel Partners Conference & Expo (March 24–27, 2025)
Location: Las Vegas, NV
Cost: $299 – $649
Sign up: https://channelpartnersconference.com/
Channel Partners Conference & Expo is a must-attend contact center event in 2025, where professionals can connect with like-minded channel partners, MSPs, and technology vendors throughout the three days in Las Vegas. Several thousand independent sellers and vendors share insights and get deals done.
This year’s event also attracts attendees of the MSP Summit, which connects more telecommunication partners with the IT partner ecosystem at the Venetian. It’ll be the perfect time to connect with 300 top vendors and soak up knowledge from 150+ speakers.
Experience 25 (March 24–26, 2025)
Location: Las Vegas, NV
Sign up: https://www.medallia.com/experience/
Cost: $995
Under the bright Vegas lights, this conference stands out for its emphasis on redefining customer experiences through innovation.
Yes, you get the usual networking and learning experiences we’ve come to expect at a call center conference. But you also get to witness new customer experience strategies firsthand.
With access to businesses who’ve grabbed AI with both hands, you’ll get intimate workshops that include real-time problem-solving sessions, where you can join in to tackle actual customer service challenges using the latest advancements and technologies.
There’s also a focus on employee experience to recognize that happy employees make happy customers. If your long-term goals involve agent productivity and customer loyalty, Experience 25 is one for your shortlist.
Customer Connect Expo (April 16–17, 2025)
Location: Las Vegas, NV
Sign up: https://www.customerconnectexpo.com/
Cost: Free
Customer Connect Expo takes place at the Las Vegas Convention Center — another great reason to return to the Vegas Strip. This customer contact event for customer service and engagement professionals promises 50+ hours of content from the heads of customer experience at businesses like Walmart, Visa, and CVS.
As well as keynote speakers, attendees can access over 300 suppliers showcasing the latest innovative solutions.
Packed with tons of networking opportunities (CX Connect is a dedicated networking area), there are also many niche breakout sessions:
- Women in CX roundtable
- CX podcast live recording
- Advisory Board: Meet the members
- Industry awards
- Educational masterclasses
Ready to Attend a Call Center Conference?
Heading to a call center conference is more than a day off to mingle with friends and pick up cool swag (though these are nice perks).
It’s about the information intake you can then apply to make your business a better place for employees, partners, and customers. If you don’t come back having learned something new, the event has failed.
That said, all the contact center events included in this guide are top-notch when it comes to delivering value for contact center professionals of all guises. So, we’re confident you’re in great hands.
Want to find more call center events in your area?
👉 Bookmark our Partner Events page to always be in the loop.
Can’t make any of these call center conferences?
We’ve put together a library of webinars covering everything you need to know about rolling out a best-in-class contact center and the challenges you’ll face.
Nextiva’s Unified-CXM Platform
Explore our on-demand demos to learn how to create amazing customer experiences, grow revenue, and turn customers into evangelists.
Nextiva will update this list of contact center conferences throughout the year and may be a participating exhibitor of such events.
