Customer Experience 
If you’re looking for Convoso alternatives, you’ve come to the right place. Convoso is a contact center platform for sales and lead generation teams. It offers features like predictive dialing and automation, making it a common choice for teams looking to scale their outreach and outbound sales campaigns.
However, it can sometimes be the wrong fit for organizations. Drawbacks like complex pricing and technical disruptions often push users to seek an alternative.
This article discusses the top five contact center alternatives to Convoso. We’ll look at their top features, pricing, and drawbacks to help you find the perfect fit for your organization.
What Is Convoso?
Convoso is cloud-based contact center software primarily built for sales teams. It offers workflow automation and advanced dialing features to help sales teams optimize high-volume outbound calling campaigns, generate leads, and increase revenue.
Convoso also integrates with popular customer relationship management (CRM) software, including Salesforce and Hubspot, to track and manage leads efficiently.
Key features
Here are the features that stand out for Convoso users:
- Predictive dialing: Convoso speeds up outbound calls with predictive dialing capabilities. Instead of your agents manually dialing numbers one after the other, the software automatically dials multiple numbers at once and only connects agents to answered calls to reduce idle time.
- Omnichannel communication: Convoso works across multiple customer communication channels, including email, SMS, and social media. This makes it easier for agents to stay on top of communication and provide on-time responses.
- Artificial intelligence (AI)-powered lead management: Convoso uses speed-to-dial to discover and automatically contact high-intent leads when they’re most likely to convert. This helps your sales agents close deals faster.
- Call recording and monitoring: Convoso has built-in call recording and monitoring capabilities to evaluate agents’ performance. Managers can listen in on live customer calls or review recorded ones to assess how agents interact with customers. This process helps them identify skill gaps and plan training to close those gaps, improving the overall quality of the call center’s operations.
- Campaign management: Convoso gives you complete control over outbound campaigns. You can set up workflow automation to reach and engage different customer segments with personalized messaging. It also offers built-in monitoring tools that provide real-time feedback on campaign performance.
Why You May Want to Consider an Alternative to Convoso
Despite Convoso’s benefits, its users often seek alternative contact center solutions for the following reasons:
1. High price tag
Convoso’s pricing is complex and can add up quickly for larger teams. Instead of paying a flat rate, the cost of adding new features is tied to the number of user licenses you have.
For example, let’s say you have ten user licenses and want to add a feature that costs $100. Instead of paying $100, you’ll pay the feature’s cost multiplied by the number of licenses: $100 x 10 = $1,000. This makes it too expensive to add features to your contact center as it grows.
2. Constant dropped calls
Several users report reduced contact center productivity due to frequent call disruptions. The connection can be lost for several hours at a time, making it impossible for agents to engage with leads and customers. This can be a dealbreaker for businesses facing high call volumes.
3. Bugs and crashes
Convoso is buggy, leading to frequent technical glitches like lagging and random logouts during peak hours. For example, one user said the software is unresponsive when there’s a high volume of inbound calls.
“When the workload is high or many leads and calls are coming in, the system drops a few frames, and there are slight slowdowns. There could be more optimizations for when hefty workloads occur on the software side.”
Convoso user
The Best Convoso Alternatives for Contact Centers
Are you looking to switch from Convoso? Here are the top five alternatives to consider:
| Contact Center Software | Top Features | Pricing |
|---|---|---|
| Nextiva | CRM integration AI chatbots Call routing and interactive voice response (IVR) Workforce management | From $129 per agent/month |
| Five9 | Predictive dialer software Performance insights Self-service IVR | From $175 per month |
| Talkdesk | Omnichannel capabilities Call routing AI-powered customer support | From $85 per user/month |
| Genesys Cloud CX | Outbound dialers Customizable workflows and analytics Omnichannel communication | From $75 per user/month |
| Dialpad | Predictive dialer AI-powered transcriptions User-friendly interface | From $95 per user/month |
1. Nextiva: AI-powered contact center software
Nextiva offers AI-powered contact center solutions to businesses of all sizes. It is built for businesses to scale, empowering organizations to leverage automation to deliver seamless customer experiences across all their touchpoints, including voice, SMS, email, and social media.
Unlike Convoso, where users struggle with frequent disruptions and downtime, Nextiva offers up to 99.9999% uptime (six nines). Nextiva thrives in an omnichannel environment that includes social media and website chat. Its support team is always available to answer questions and resolve any issues.
But don’t just take our word for it; hear from one of our customers:
Top features
- CRM integration: Nextiva integrates seamlessly with popular CRM platforms like Salesforce and Hubspot, allowing businesses to synchronize customer data and streamline operations.
- Call routing and IVR: Nextiva offers advanced call routing, automatic call distribution, and IVR systems, making it suitable for inbound customer service operations.
- Workforce management: Nextiva offers the best-in-class tools for scheduling, forecasting, and managing agent performance to ensure the right coverage during peak times.
- AI chatbots: Nextiva’s AI-powered voice and chatbots cut down the time spent on customer interactions by at least 50%. This makes your contact center more efficient, allowing for quicker resolution times.
Pricing plans
Nextiva offers three pricing plans:
- Essential: $129 per agent/month
- Professional: $159 per agent/month
- Premium: $199 per agent/month
All plans include features for inbound and outbound calling. However, you’ll need to be a Professional or Premium subscriber for omnichannel capabilities.
Why consider Nextiva?
- Nextiva supports multiple channels. From voice and text messaging to email and social media, Nextiva provides a unified omnichannel platform for inbound and outbound interactions.
- Nextiva is designed to help you scale from a small business to a large enterprise, making it adaptable for various industries.
- Nextiva is known for its ease of use. It has a simple and intuitive interface that allows for quick setup and minimal training.
2. Five9: Intelligent customer experience platform
Five9 is a cloud-based contact center for inbound and outbound calling. It offers features like omnichannel routing and IVR with speech recognition. This makes it a decent option for call centers looking for an effective way to manage complex customer interaction workflows.
However, the platform has a steep learning curve due to its numerous features and complex integrations. Some users also struggle with building reports because each communication channel has a different setup process.
“Five9 reporting is even more of a challenge. The report building is not logical and varies from channel to channel. Reporting for Voice varies [for] Email, Chat, and Text, and you do not have options with the digital channels you have with Voice. This can be a challenge in an omnichannel environment.”
Five9 user
Top features
- IVR for self-service
- Predictive dialer software
- AI-driven contact center performance insights
Pricing plans
Five9 offers five pricing plans:
- Digital: $175 per month
- Core: $175 per month
- Premium: $235 per month
- Optimum: $290 per month
- Ultimate: $325 per month
Why consider Five9?
- Has robust inbound call management tools and IVR capabilities.
- Supports large-scale, high-volume customer support operations.
- Offers extensive AI-based tools for real-time agent assistance.
3. Talkdesk: Flexible cloud call center software
Known for its AI features, Talkdesk is one of the top contact center options for organizations looking for a seamless way to manage customer interactions. It is particularly helpful for tracking live agent queues, collecting customer feedback, and storing contact information.
However, customer reviews suggest that the platform is buggy. For example, this user said that calls would freeze or drop off while the customer was still on the line.
“I did not like how Talkdesk would randomly cut calls while still on the line with customers due to poor network. I also did not like how sometimes it would just freeze on the incorrect aux code. It would also freeze on availability even though I am on a call.”
Talkdesk user
Top features
- AI-driven customer support
- Omnichannel capabilities
- Strong CRM integrations
- Call routing
Pricing plans
Talkdesk has four pricing plans:
- Digital Essentials: $85 per user/month
- Essentials: $85 per user/month
- Elevate: $115 per user/month
- Elite: $145 per user/month
Why consider Talkdesk?
- Simple deployment and use for customer service-heavy environments.
- Excellent AI-driven self-service features for inbound customer support.
- Integration with a wide variety of CRM platforms.
4. Genesys Cloud CX: AI‑powered customer experience solution
Genesys Cloud CX is an AI-driven contact center with a strong focus on customer experience and support. It allows organizations to manage and power all conversations across digital and voice channels from an intuitive, all-in-one interface.
However, Genesys has limited reporting capabilities. Often, users are forced to purchase an additional reporting package to capture all the insights of their contact center operations effectively. This adds to the overall cost of using the software, beyond Genesys’s standard fees.
Top features
- AI-powered agent assist
- Customizable workflows and analytics
- Omnichannel communication
- Outbound dialers
Pricing plans
Genesys has different pricing packages for named and concurrent licenses. Here’s the pricing breakdown for named licenses:
- CX 1: $75 per user/month
- CX 2: $115 per user/month
- CX 3: $155 per user/month
Why consider Genesys?
- Highly customizable for businesses seeking a tailored contact center experience.
- Strong inbound and outbound support with excellent omnichannel features.
- Comprehensive AI tools for improving customer satisfaction.
5. Dialpad: Cloud-based customer intelligence platform
Dialpad is a simple, modern cloud contact center platform with AI capabilities, such as real-time call transcription, sentiment analysis, and voice recognition. It also offers tools for managing customer support and sales teams, including call routing, analytics, and integrations with other CRM platforms.
One downside of Dialpad contact center software is that the AI features, like transcriptions and sentiment analysis, can sometimes be inaccurate, which might lead to misunderstandings during calls. Additionally, the platform occasionally experiences lag or glitches, disrupting workflow.
Top features
- Auto dialer software
- AI-powered transcriptions
- CRM integrations
- Omnichannel support
- Real-time coaching
Pricing plans
Dialpad has three pricing plans:
- Essentials: $95 per user/month
- Advanced: $135 per user/month
- Premium: $170 per user/month
Why consider Dialpad?
- Easy-to-use interface and setup, with quick onboarding for smaller teams.
- Cost-effective and offers affordable pricing plans for small to mid-sized businesses.
- Strong VoIP performance and AI-powered call transcription features.
The Best Convoso Replacement? Make the Switch to Nextiva
Convoso offers decent contact center features. However, if you don’t want to be held back by call disruptions or unnecessary pricing complexity, it’s worth switching to a more reliable contact center platform like Nextiva.
Nextiva is the best Convoso alternative for organizations looking for scalable contact center software that grows with them. It offers unified communications features, including VoIP business phone systems, video conferencing, chat, and omnichannel capabilities — all at great pricing.
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