How Much Does Nextiva Cost? Find a Plan for Your Business

Nextiva is a modern customer experience platform powering your customer connections across all platforms: voice, text, social media, email, online reviews, and more. We’ve packed it with smart tools and AI technologies, making it the perfect business communications solution, whether you’re a newer startup or a seasoned enterprise.

Nextiva’s approach to unified customer experience management (CXM) sets it apart in the industry. But is this level of sophistication affordable? The answer might surprise you.

Let’s dive into Nextiva’s pricing to see how it fits your budget and enriches the customer experience without breaking the bank.

How Much Does Nextiva Cost?

Nextiva’s pricing plans start at a reasonable $20 per user per month for the Digital package, which is ideal for businesses primarily focused on digital channels like social media and email.

If you’re a small business looking for a more well-rounded voice and texting solution, the Core package, priced at $30 per user per month, is often the sweet spot. 

But for companies needing business voice and call center capabilities, the Engage and Power suites offer robust call center capabilities, starting at $40 and $60 per month, respectively. 

For brands with high-volume customer contacts, Nextiva’s Enterprise packages start at $129 per agent per month. You get uncompromising customer experience management tools with flexible enterprise pricing. 

Why Nextiva Delivers Unmatched Value

Nextiva is a strategic investment that plugs into your business needs, helping you deliver exceptional customer experiences and drive sustainable growth.

Here’s what sets Nextiva apart for your business:

• One platform for all communications: Nextiva brings all your customer conversations – voice, live chat, messaging apps, SMS, email, social media, reviews, and video – into a single, unified platform. This 360° view of the customer journey lets your team provide personalized, efficient support every time. 
• AI that actually makes a difference: Nextiva’s AI capabilities are more than just bells and whistles. They transcribe and summarize calls, analyze customer sentiment, and predict customer behavior.
• Built to grow: Nextiva scales seamlessly alongside your business. Whether you’re a two-person team or a multi-department enterprise, Nextiva has a package tailored to your unique needs and budget.
• Easy-to-use & intuitive: The customer experience management platform’s interface is intuitive and user-friendly. Your team spends less time fumbling with software and more time building meaningful customer relationships.
• Transparent pricing: We offer clear, straightforward pricing with no hidden fees. You know exactly what you’re getting and paying for.

Nextiva Pricing at a Glance

Nextiva’s unified customer experience management suite is divided into two subcategories: Small Business and Enterprise. 

Here’s a breakdown of Nextiva’s pricing plans and key features:

Here’s a deeper dive:

Small Businesses

Small businesses can choose from four packages: Digital, Core, Engage, and Power Suite. Each plan offers attractive feature sets, including different channel options, user capacity, and add-ons. 

For small businesses, we include a unified inbox for connecting with customers on live chat, social media, and messaging apps. There are also nifty features to manage your online reputation and never miss a review. Our packages extend from a digital-conversations-only package to an AI-powered contact center.

Here’s a quick breakdown of the plans geared toward smaller companies:

• Digital: Ideal for startups, offering omnichannel digital customer sales and service. Includes features like website live chat, social messaging capabilities, and review management.
• Core: Suitable for small teams, offering digital, voice, video, and SMS channels. If you’re eager to upgrade to a professional business communications system, the Core plan has your entire team covered. 
• Engage: This plan works for growing teams and includes all the features of Core, plus a chatbot and an inbound call center. Some key features include a call center, queuing, advanced reporting, and a supervisor dashboard. It is great if you have a small sales or support team that needs to handle a growing volume of calls and support requests. 
• Power Suite: Best for sales & service teams, offering all the features of Engage, plus advanced routing with an interactive voice bot, agent skills-based routing, data dips, and supervisor assistance. You also get CRM/CDP integrations and a supervisor dashboard.

Enterprise

The Enterprise plans are ideal for businesses with a significant call volume and comprehensive customer journeys. They’re available in three pricing models (per agent/usage-based, concurrent agent), which offers more flexibility and affordability for larger organizations. 

Generally, if you need more than a simple call center, such as omnichannel or AI features, you should turn to Nextiva’s Enterprise plans for the highest capability and best value overall. 

Essential

Best for larger businesses seeking a solution to manage a high request volume or wanting to unlock massive productivity gains with AI.

• Inbound and outbound calling: Handle incoming and outgoing calls seamlessly.
• Drag-and-drop journey builder: Easily create visual workflows to guide customer interactions.
• Intelligent routing: Direct calls to the most appropriate agent based on skills or customer needs.
• Detailed customer history: Display contact information and conversation history, including call transcription and post-call notes, to give agents a complete customer picture.
• CRM integration: Connect with your existing CRM for a unified view of customer data.

Professional

Best for growing businesses that require omnichannel support and deeper customer insights.

It includes everything in Essential, plus:

• Omnichannel capabilities: Engage with customers through voice, SMS, chat, email, and social media.
• Advanced AI bots: Automate routine tasks and guide customers through self-service options.
• Real-time supervisor support: Provide guidance and assistance to agents in real time.
• Secure payment agent assist: Facilitate secure payments within the contact center environment.

Premium

This plan is best for large call centers, firms with a large workforce, and those managing complex customer journeys. When managing your team across multiple work streams is mission-critical, turn to the Premium plan. 

It includes everything in Professional, plus:

• Workforce management (WFM): Optimize staffing levels and schedules for maximum efficiency.
• Advanced customer experience (CX) analytics: Gain insights into customer behavior and satisfaction to drive improvements.
• Multiscreen recording: Capture multiple screens simultaneously for comprehensive call monitoring.

Top Nextiva Features for Businesses

Want to optimize business communications and improve customer interactions? Nextiva’s innovative yet user-friendly communications solutions cater to businesses of all sizes, combining advanced technology with practical functionality. 

• Inbound and outbound voice: Manage and answer incoming calls from customers, clients, and partners efficiently through Nextiva’s award-winning phone service.
• Smart call routing: Automatically direct calls to the right person or department based on predefined rules.
• Unified inbox: Access all your communications—including calls, emails, and messages—in one centralized location.
• Website chat: Engage with website visitors through a chat window embedded on your site.
• Text messaging: Send and receive business text messages to help your team stay connected with customers.
• Social media management: Monitor and manage your social media interactions from a single interface.
• Review management: Track and respond to online reviews to defend your online reputation.
• Digital fax: Send and receive faxes in the cloud without a traditional fax machine or a phone line.
• Voicemail transcription: Get voicemail messages into text or email for easy reading and quick responses.
• Team chat: Communicate with team members instantly through a secure, internal chat system.
• Email and SSO integration: Integrate your email system and enable Single Sign-On enterprise security.
• Customer journey orchestration: Design smart customer journeys with tools that automate touchpoints and interactions.
• Secure payment agent assist: Equip agents with payment processing capabilities that safeguard customer data.
• Workforce engagement management: Optimize employee performance with tools for scheduling, monitoring, and engagement.
• AI assistant functionality: Leverage AI-powered assistants to handle routine tasks and enhance customer interactions.
• Dynamic scripting: Provide agents with adaptable scripts that change based on the conversation’s flow.
• Real-time dashboards: Monitor key metrics and performance indicators with dashboards that update in real time.
• Voice and digital surveys: Collect customer feedback through voice and digital surveys immediately after interactions.

All of these and so much more are available within one experience. Instead of bouncing between a dozen tools, every business benefits from Nextiva’s Unified Customer Experience Management solution. 

Buyer’s Guide To Choosing the Right Nextiva Plan

Selecting the right Nextiva plan depends on several factors, including your business size, industry, communication needs, and budget. It’s easy to make an informed decision and get started.

1. Assess your business needs

Consider how many employees will use the platform, the communication channels that are most important to your customers, and the features that are essential for your operations. 

Do you need simple calling features or advanced features like intelligent call routing, interactive voice response (IVR), and in-depth analytics? Also, consider whether your team would benefit from call summaries and transcriptions. 

Don’t overlook the advantages a comprehensive workflow engine provides for journey orchestration and intelligent call routing in the Enterprise plan. Think about the possibilities of using AI to help your team work smarter and raise the bar on your customer experience. Ensure you’ve also taken stock of the integrations with essential business systems like your CRM.

2. Compare Nextiva plans

Dive into Nextiva’s plans. Choose a plan that not only meets your current needs but also grows with your business. All our plans are designed to scale, ensuring you’re never locked into a solution you’ve outgrown.

• Digital: Ideal for businesses focusing on digital channels
• Core: Perfect for small businesses needing VoIP and basic digital features
• Engage: Ideal for a unified customer experience across all channels
• Power Suite: Best for those needing advanced routing and AI transcriptions
• Enterprise plans: Tailored for high-volume contact centers and large businesses

Each plan offers a unique set of features and pricing tiers. Compare them to find the best fit for your needs and budget.

3. Evaluate the total cost of ownership

When exploring the best solution to help you work smarter and deliver amazing customer experiences, you have to consider all the cost savings in a unified platform. 

Nextiva’s Unified CXM platform replaces costly and clunky apps you likely already have. It includes live chat, team messaging, social media, online review management, and helpdesk features under one roof. And the savings add up when you look at its enterprise contact center plans. 

• Saved time in checking multiple tools when a customer contacts you and needs help
• Improved outcomes from dynamic scripts and suggestions to handle complex customer interactions
• Deflected customer calls with helpful AI-powered chatbots to maximize ROI
• Lower operating costs with integrated features like video meetings and team messaging included with Nextiva

4. Consult with a Nextiva specialist

It always helps to talk with an expert who has helped companies like yours. Choosing the right Nextiva plan is no different.

When you request a personalized quote, a product expert will learn about your specific needs, show you around the platform, and answer any questions you or your team might have. 

The best part is that you can see Nextiva in action with a personalized demo. This hands-on experience will give you a feel for our user-friendly interface and powerful features. And you’ll know the cost of Nextiva for your company out the door and see the savings stack up. 

5. Learn from similar customer reviews

Don’t just take our word for it. Read reviews and case studies from businesses like yours to gain valuable insights into their Nextiva experience.

We’ll save you some time — there’s a common thread in Nextiva’s thousands of customer reviews:

• Amazing Service — This is practically unheard of in the business software industry. Anytime you or your team members need a second opinion or guidance, our award-winning support team has your back.
• Service Delivery — Nextiva welcomes new accounts through comprehensive onboarding and training to ensure the unified customer experience software has a lasting impact on the business. Their Service Delivery Team makes that possible.
• Superior Reliability — Continuous uptime matters so your team stays productive; this theme is seen throughout Nextiva’s reviews. Nextiva offers more than the typical uptime of 99.999% across its geographically independent cloud network. 

⭐ Customer Story: Lotus of Dallas Chose Nextiva to Deliver Exceptional Service

Moving Forward With Nextiva

Are you making the most of every channel where customers reach you? Customers are likely falling through the cracks, agents are turning over at a faster rate, and your sales team is falling short of their quota. 

But with Nextiva, you can bring all your customer interactions into one AI-powered platform and level up all your customer-facing teams.

Nextiva is the first-of-its-kind unified customer experience management platform, beautifully integrating omnichannel voice, digital contact center, and customer journey orchestration.

Simply put, it delivers the best value for businesses. Separately, these functions would cost several times more the cost of Nextiva. And that’s not counting Nextiva’s renowned customer service, which exceeds customer expectations every single day. 

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