Nextiva Contact Center: Automatically set agent to available
Set a timer for each status that will automatically make the agent available again after a certain period of time.
Under the Status information tab, enter the amount of time in seconds before the agent is automatically set to available in the Time Before Becoming Available (secs) field.
For more information, click here.
Nextiva Contact Center: Fallback dial plan
When placing an outbound call and it fails on the first attempt, Nextiva will automatically reattempt using the fallback dial plan.
Under the Dial Plan object, there is a new field called Fallback Dial Plan.
For more information, click here.
NextivaONE desktop app: Messaging in Mini View
Introducing messaging in Mini View. Now, you can send and respond to messages while in Mini view.
To send a new message, click Send a message under messaging at the bottom right, enter the recipient’s name and message, and click Send when ready.
You can also send files and emojis from this window.
For more information, click here.
NextivaONE desktop app: Ringtone preferences
Customize your NextivaONE ringtone by selecting one of our new ringtones—including the option to set no audible ringtone.
Select My Settings from the top left menu and click Sound & Audio to access your ringtones.
For more information, click here.
HIPAA: Voicemail to email
For HIPAA customers, sending voicemail to email is now available. Nextiva has implemented encryption for these messages and attachments to ensure HIPAA-compliant transmissions. Learn more.
NextivaONE mobile app: Bulk actions
Now you can delete and mark calls and messages as read in bulk. Tap Edit on the top right and select the messages to mark as read or delete in bulk.
NextivaONE mobile app: Swipe actions for messages
You can now swipe left to delete messages and swipe right to mark messages as read/unread.
NextivaONE mobile app: Updated active call screen
Our redesigned active call screen enhances user experience with a modern and intuitive interface.
NextivaONE mobile app
Drafts for text messages and attachments are now preserved within conversations, allowing you to continue your messages seamlessly.
NextivaONE mobile app: Performance improvements
- pjSIP integration for iOS
- Transitioning to pjSIP on iOS has significantly reduced call issues, decreasing the occurrence of worst-case calls by over 75%.
- Enhanced push notifications
- We’ve reduced failed push notifications by 93%, resulting in more connected calls and fewer missed calls.
- Optimized API usage
- We’ve optimized page size, timing, and overall API usage to reduce service load and ensure a faster and more reliable experience.
