Nextiva News 
We always look for ways to help businesses create amazing customer experiences.
This month, we’re excited to showcase two powerful integrations: Microsoft Teams and WhatsApp. These integrations seamlessly integrate communication into the platforms your teams and customers already use.
Additionally, we’re launching two new dashboards in NextivaCX—the Summary Dashboard and the Bot Dashboard—to provide supervisors with better insights into performance, trends, and customer behavior.
Maximize Customer Outreach With WhatsApp Integration
Your customers expect to contact you on the platforms they use daily, such as WhatsApp. With over 2 billion users, WhatsApp has become a preferred channel for both personal and business communication. That’s why we’ve made it easier than ever to integrate WhatsApp Business with Nextiva Contact Center.
What’s in it for you?
- Unified communication workflows: Manage WhatsApp interactions alongside other digital channels to create a seamless experience for agents and improve overall efficiency.
- Smarter campaign management: Easily assign WhatsApp numbers to specific campaigns for more personalized outreach.
- Enhanced customer engagement: Connect with customers through their preferred messaging app, offering seamless and real-time interactions.
👉 Connect with customers using WhatsApp with Nextiva
Boost Team Productivity With Microsoft Teams Integration
With the Nextiva integration with Microsoft Teams, your team gets the best of both worlds–Nextiva’s trusted reliability and advanced call features, all within the Teams interface they already know and love. This powerful combination helps you streamline communication across your entire organization. Your teams can collaborate more effectively, respond to customers faster, and access the tools they need without switching platforms.
What’s in it for you?
- All-in-one communication: Make calls, send messages, and manage meetings in one place, eliminating the need for multiple apps.
- Faster, more productive workflows: Access contacts, call controls, and essential tools in one place, reducing distractions and improving response times.
- Seamless integration: Use your existing Nextiva phone numbers, handsets, call routing, CRM integrations, and call center functionality within Microsoft Teams.
- Reliable, award-winning service: With 99.999% uptime and enterprise-grade security, you can trust that your communications will always run smoothly.
👉 Unify your team’s communication with Microsoft Teams and Nextiva.
Unlock Actionable Insights With the Summary Dashboard
Understanding how customers engage with your brand across channels is essential to delivering a consistent, high-quality experience. That’s where Summary Dashboards in NextivaCX shine—offering a clear, visual snapshot of customer interactions across all your connected digital channels. Whether you’re looking to spot trends, uncover common themes, or gain deeper insights into customer behavior, the Summary Dashboard puts the data you need right at your fingertips.
How this helps your business:
- See interaction volume at a glance: View the total number of customer interactions across all connected channels, helping you understand customers’ preferred communication channels.
- Spot trends with the buzz chart: Track interaction volume over time with an easy-to-read chart that helps you identify peak times, so you can staff accordingly and stay ahead of customer demand.
- Uncover conversation themes with the word cloud: The word cloud highlights the most frequently used terms in customer interactions. Click on any word to instantly filter and explore related messages, making it easy to identify hot topics, recurring issues, or emerging trends.
- Understand your audience with demographics: View demographic data to gain insights into your customers, enabling you to customize your messaging, personalize support, and improve your overall customer experience strategy.
👇 See how to turn data into action with our Summary Dashboard interactive demo.👇
Gain Real-Time Insights With the New Bot Dashboard
Automation is essential for delivering faster, more consistent customer support — and with the new Bot Dashboard in NextivaCX, managing AI-powered interactions is simpler than ever. This intuitive dashboard gives businesses a centralized view of bot performance, activity, and efficiency, so you can optimize automation and improve customer experiences.
How this helps your business:
- Optimize your bot strategy with data-driven insights: Access real-time analytics on bot performance, including user interactions, response times, and conversion rates, so you can fine-tune automation for better engagement.
- Understand customer behavior: Track conversation history and user activity patterns to identify trends, improve responses, and ensure an amazing customer journey.
- Improve customer entry points: See exactly where customers are initiating conversations–whether it’s your website, mobile app, or another digital touchpoint, so you can refine the customer journey for maximum impact.
👉 Turn insights into action and maximize the potential of your AI bot.
