Customer Experience 
Social media’s influence in modern society is undeniable, with over five billion active users — 60% of the global population — engaging on platforms like Facebook, Instagram, X, LinkedIn, and TikTok.
Social media offers businesses of all sizes, from small to enterprise level, a massive opportunity to connect with customers and amplify their brand. However, keeping track of all the conversations and activities across different platforms is impossible without the right tools.
Social media monitoring tools allow businesses to listen to their customers, engage in meaningful conversations, and craft effective marketing strategies. In 2024, they are essential for any organization wanting to maximize its social media presence, brand reputation, and marketing campaigns.
What Are Social Media Monitoring Tools?
Social media monitoring tools are software solutions designed to track and analyze online conversations and mentions of your brand across various social media platforms and channels.
They go beyond mere specific keyword monitoring and notifications, helping businesses listen to their audience, measure the impact of their social media campaigns, identify trends, manage online reputation, and engage with customers in real time.
These tools streamline the collection and interpretation of social media data, making it easier for companies to make data-driven decisions, survive a social media crisis, and improve their social media marketing strategies.
Top 10 Social Media Monitoring Tools
With so many social media monitoring tools available, it can be challenging to determine which one is the best fit for your business. To help you navigate this landscape, we’ve compiled a list of the top 10 social media monitoring tools for 2024, each offering a unique set of features and capabilities to meet your specific needs.
1. Nextiva
Nextiva’s social media management platform stands out as a comprehensive solution for businesses seeking to streamline their social media operations.
Boasting an intuitive interface and unified management of multiple social media accounts from a single dashboard, Nextiva simplifies publishing, scheduling, and monitoring posts across all top social media platforms.
Key features:
- Real-time engagement tools: Interact with customers and respond to feedback in real time, fostering strong customer relationships.
- Advanced analytics: Track performance and gain valuable insights through detailed analytics and reporting capabilities.
- Automated workflows: Streamline processes with automated workflows and intelligent routing for efficient social media management.
- Comprehensive brand management: Features like social tagging, competitor listening, and advanced ticketing ensure comprehensive brand management across all social channels.
2. Brandwatch
Brandwatch is a solid social listening platform with advanced sentiment analysis and trend tracking features. With its data collection and analysis capabilities, Brandwatch provides in-depth insights into your brand’s online presence, helping you make data-driven decisions and stay ahead of the competition.
Source: Brandwatch.com
3. Sprout Social
Sprout Social is an all-in-one social media management tool that offers monitoring capabilities, making it a popular choice among businesses of all sizes. Sprout Social provides a comprehensive solution for streamlining your social media efforts, from publishing and scheduling content to tracking brand mentions and analyzing performance.
Source: Sproutsocial.com
4. Talkwalker
Talkwalker is renowned for its in-depth analysis capabilities across many data sources, including social media and news sites. With its advanced natural language processing and image recognition technologies, Talkwalker offers unparalleled insights into your brand’s online presence, helping you stay ahead of the curve.
Source: Talkwalker.com
5. Hootsuite
Hootsuite is a well-established and popular tool for managing multiple social media accounts. While primarily known for its content management features, Hootsuite also offers monitoring capabilities, allowing you to track brand mentions, engage with your audience, and measure your social media performance.
Source: Hootsuite.com
6. Mention
Mention is a simple, user-friendly platform that tracks brand mentions across social media. With its straightforward interface and real-time alerts, Mention ensures you never miss an opportunity to engage with your audience or address potential issues.
Source: Mention.com
7. Agorapulse
Agorapulse is designed to streamline social media workflows with monitoring, engagement, and reporting features. Its intuitive dashboard and collaborative tools make it popular for teams managing multiple social media accounts and campaigns.
Source: Agorapulse.com
8. Awario
Awario is an affordable option focusing on real-time brand mention tracking and sentiment analysis. With its easy-to-use interface and customizable alerts, Awario provides a cost-effective solution for businesses monitoring their online presence.
Source: Awario.com
9. Sendible
Sendible is a social media management platform designed specifically for agencies managing social media for multiple clients. With its monitoring capabilities, team collaboration features, and client management tools, Sendible streamlines managing and monitoring social media for a diverse client base.
Source: Sendible.com
10. Zoho Social
Zoho Social is a budget-friendly platform that offers core functionalities for social media monitoring. While it may not have all the advanced features of some of its competitors, Zoho Social provides a solid foundation for businesses looking to monitor their online presence and engage with their audience without breaking the bank.
Source: Zoho.com
Essential Features in Social Monitoring Software
While social media analytics tools can vary in their offerings, you must ensure your social monitoring tools have several essential features for effective social media listening, competitive analysis, brand monitoring, and reputation management.
The following features form the foundation of an effective monitoring strategy and are crucial for maintaining a strong online presence.
Brand mention tracking
At the core of any social media monitoring tool lies the ability to track mentions of your brand, including your brand name, hashtags, common variations, and even misspellings. This feature helps you discover who is talking about you and when they’re talking about you, enabling you to address concerns or capitalize on positive sentiment.
Sentiment analysis
Customer sentiment analysis is a huge benefit for social media marketers. It allows you to gauge the overall sentiment of conversations in social networks surrounding your brand, categorizing them as positive, negative, or neutral. This insight is invaluable for understanding how your brand is perceived and for identifying areas that may require attention or improvement.
Reporting and analytics
Effective social media monitoring requires the ability to track and measure progress. Basic reporting and analytics features provide key metrics, such as engagement rates, reach, and target audience demographics. With these actionable insights, you can make informed decisions and refine your digital marketing strategies for maximum impact.
Engagement tools
Social media is a two-way conversation, and monitoring platforms should help you to engage directly with your audience. Features like the ability to respond to messages, social media posts, and comments directly within the platform streamline your workflow, ensuring timely and effective communication.
Advanced Features
As your social media presence grows and your needs become more complex, advanced features in monitoring tools can provide a significant competitive edge. These features offer deeper insights, more comprehensive analysis, and streamlined workflows, allowing you to take your social media strategy to the next level.
Competitor tracking
Knowing what your competitors are doing is essential to staying ahead and offering something better or different. Advanced social media monitoring software with competitor analysis allows you to track competitor social media profiles, analyze their social media strategies, and gain valuable insights into their strengths and weaknesses. This knowledge can inform your own approach, helping you stay one step ahead.
Influencer identification
Influencer marketing has become a powerful tool for businesses looking to expand their reach and tap into new audiences. Advanced monitoring tools can help you identify key influencers talking about your brand or industry, providing valuable opportunities for collaboration and amplification.
Social listening
Beyond monitoring mentions of your brand, social listening enables you to gain insights into broader industry conversations and emerging trends. This powerful feature allows you to stay ahead of the curve, identify potential opportunities, and adapt your strategies accordingly.
Sentiment analysis (advanced)
While basic sentiment analysis categorizes conversations as positive, negative, or neutral, advanced sentiment analysis takes things a step further. These tools can dive deep into the granular emotions expressed, such as joy, anger, fear, or sadness, providing a more nuanced understanding of your audience’s sentiments.
Reporting and analytics (advanced)
As your social media presence grows, so does the need for more comprehensive reporting and analytics. Advanced monitoring tools offer customizable reports with detailed insights into audience demographics, engagement metrics, and campaign performance. These in-depth analytics empower you to make data-driven decisions and optimize your strategies for maximum impact.
Multi-language support
Expanding businesses, in particular, need to monitor and analyze social media conversations across multiple languages — especially as they expand into foreign markets. Advanced monitoring tools offer multi-language listening features, which help monitor social media mentions and sentiment across different localities and languages, helping spread brand awareness.
Workflow management
For teams managing multiple social media accounts or campaigns, workflow management features save significant hours and lower the number of missed opportunities. These tools facilitate extensive automation, allowing users to assign tasks, track progress, and collaborate seamlessly with team members, ensuring efficient and streamlined operations.
How to Tell if Your Business Needs Social Media Monitoring
As your brand’s online presence grows, so does the importance of a solid social media monitoring strategy. But how can you tell if your business has reached the point where investing in dedicated monitoring tools is necessary? Ask yourself if any of the following apply:
You manage multiple social media accounts
Juggling accounts across Facebook, Instagram, X, LinkedIn, TikTok, and more is no easy feat. A monitoring tool consolidates all your social activities into one convenient dashboard, saving you from constant platform switching.
You need to streamline content publishing and scheduling
Creating fresh, engaging content is time-consuming enough without having to publish and schedule it manually across multiple channels. Monitoring tools allow you to plan and execute your entire content strategy from a single hub.
You’re looking to enhance customer engagement and responsiveness
Customers expect prompt responses to inquiries and feedback. Monitoring tools alert you to brand mentions and interactions in real time so you can address them swiftly, improving customer experience.
You require detailed analytics to measure performance and ROI
Simply posting content isn’t enough — you need to understand its impact. Advanced analytics in monitoring tools provide comprehensive metrics on reach, engagement, demographics, and more to guide data-driven optimization.
You aim to monitor brand mentions and competitor activity
What are people saying about your brand? How are your competitors’ strategies performing? Monitoring tools track brand mentions, sentiment, and competitor moves, giving you a competitive edge.
Your business has grown to a point where manual management is inefficient
As your social media presence expands, manual monitoring and management become unsustainable. Dedicated tools automate processes, streamline workflows, and ensure you never miss an opportunity.
If you found yourself nodding along to several of those points, it’s likely time to invest in a high-performing social media monitoring solution to take your online efforts to the next level.
Monitor, Manage, and Stay on Track With Nextiva
Among social listening tools, Nextiva’s unified customer experience platform is the complete package for businesses who wish to prioritize exceptional customer experience, delivering a powerful all-in-one platform to streamline your social media management.
From a centralized dashboard, you can monitor an unlimited number of accounts across Facebook, Instagram, X, LinkedIn, YouTube, and more. You can publish and schedule content effortlessly while engaging your audience in real time, all within a unified workspace.
Nextiva’s advanced analytics help you understand your performance and maximize your ROI. Customizable reports provide granular insights into engagement metrics, audience demographics, sentiment analysis, and more, allowing you to make data-driven decisions.
For businesses that prioritize exceptional customer experience, Nextiva is the key to unlocking the full potential of social media marketing. Get your personalized demonstration of our social media management solutions today! 👇
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Data source: https://prioridata.com/data/social-media-usage/
