Top 10 Sprinklr Alternatives and Competitors

You’re here because you’re exploring alternatives to Sprinklr, and we get that. Finding the right customer experience and social media management platform can make all the difference in connecting with your audience and driving meaningful results. 

While Sprinklr is a well-known name, it’s not the only option. Whether you’re a growing business looking to level up your social media presence or a larger enterprise looking for a more tailored solution, our guide to Sprinklr alternatives will help you discover the best fit for your needs.

Why People Are Looking for Sprinklr Alternatives

High customer expectations are now the norm. To meet them, you need the right software. Our 2025 CX Trends Report revealed that business leaders are scaling up social media engagement channels and live chat support. However, some users face challenges with Sprinklr, leading them to seek alternatives. Here are some common reasons:

• It’s complex with too many features: Many users find Sprinklr too complex, with a large number of features and settings that can be hard to set up and use. This can lead to a steep learning curve and the inability to fully use the platform.
• Performance and speed issues: Some users report that the platform can be slow, especially when dealing with a lot of data or when many teams are using it at the same time. Glitches and slow loading are also common issues.
• Reliability and bugs: Users have reported finding bugs and technical errors, sometimes without clear reasons. There are also concerns about features not working as they should and the platform being unreliable.
• Support and setup problems: Some users are not happy with the support team, mentioning a lack of technical knowledge, frequent changes in support staff, and slow help with questions. Difficulties with the initial setup and configuration and needing to test in a live environment are also common concerns.
• Limited analytics and AI: Several users feel that Sprinklr’s analytics features are not advanced enough. Sentiment analysis can be inaccurate, and users cite needing more detailed, helpful analysis without extra manual work. Users also note the lack of advanced AI insights compared to competitors.

Sprinklr Features People Like

Even when looking for alternatives to Sprinklr, the platform does have several useful features that people appreciate. You can find many of these features on other good social media management platforms that we will discuss later on. These features help in understanding customer engagement and are valued by users.

1. Omnichannel integration: Many users like the ability to manage interactions across different channels (social media, email, chat, etc.) in one interface. This gives a full view of customer interactions and makes workflows smoother.
2. Customization and flexibility: Users appreciate being able to change processes, design workflows, and create custom reports to fit their specific business needs. Many users see the platform’s ability to grow and adapt to changing business needs as a big plus.
3. Automation features: Features like AI chatbots for self-service, saved replies, and the ability to collect information before agent interaction are very helpful for saving agent time and improving efficiency. Users also mention enjoying the easy-to-learn chatbot setup.
4. Knowledge base and information accessibility: Users like having a central place where all information for different regions, case details, and customer history is easily available. This helps them quickly find needed information and provide better support.
5. Engagement dashboard and social media management: The engagement dashboard, which allows users to track and interact with accounts and keywords across multiple social media platforms, is a popular feature. The platform’s ability to manage content on various social media channels, including dynamic ads and dark posts, is also appreciated.

10 Best Sprinklr Alternatives to Consider

Here are 10 of the best alternatives to Sprinklr. In each section, we’ll look at what makes the platform stand out, its pricing, key features, and why each Sprinklr competitor is a good alternative.

1. Nextiva

Best for: unified, AI-powered customer experience

Nextiva is a complete platform designed to improve customer experiences across different ways customers connect with you. It combines all customer interactions and management into one platform, providing a smooth experience for both sales and support teams. Key features include automated workflows based on customer actions, a single view of each customer by combining data from all channels, advanced analytics, and real-time data updates so teams always have the latest information. 

Using AI, Nextiva aims to make customers happier, keep them as customers longer, and help increase sales through smart automation and a full understanding of the customer journey. Nextiva also offers tools for managing your brand reputation and social media.

Pricing

• Digital: $20 per user per month, billed annually
• Core: $30 per user per month, billed annually
• Engage: $40 per user per month, billed annually
• Power Suite: $60 per user per month, billed annually 

Key features

• Seamless omnichannel conversations: Engage with customers on phone, text, social media, email, chat, and more, with a unified view of their history and preferences for consistent service.
• AI-powered automations: Streamline workflows with intelligent routing and customer service automation that triggers based on customer actions, reducing manual tasks and improving response times.
• Real-time sentiment and predictive analytics: Utilize AI to analyze customer sentiment during interactions, enabling proactive identification of dissatisfied customers and predicting potential future churn risks and opportunities for intervention.

Why it’s a strong Sprinklr alternative

Nextiva focuses on bringing all customer conversations and data together in one easy-to-use platform, using AI for automation and real-time insights. 

Unlike Sprinklr, which some find complex, Nextiva aims to be a simpler and more accessible way to create a connected customer experience across all touchpoints, with a strong focus on how AI can make things more efficient.

2. Hootsuite

Best for: all-in-one social media management

Hootsuite is a social media management platform that many businesses trust to help them grow their online presence effectively. It provides one central place to manage all parts of social media, from creating and scheduling posts to talking to your audience and checking how well your efforts are working. 

Key features include OwlyWriter AI to help write content, one inbox for all your social messages, and good social listening tools to track what people say about your brand and how they feel. With its many integrations and focus on making social media tasks easier, Hootsuite aims to save you time and improve your social media plan.  

Pricing

• Professional: $99 per month (1 user)
• Team: $249 per month (3 users)
• Enterprise: Contact Hootsuite for a quote

Key features

• Unified social media publishing: Create, schedule, and publish content to multiple social networks from a single dashboard, with AI assistance for content creation and scheduling optimization.  
• Comprehensive social engagement tools: Monitor social conversations, manage both public and private messages, automate responses, and facilitate team collaboration to improve customer service and brand growth.  
• Advanced social listening and analytics: Track brand sentiment, monitor trends and topics across social media, and analyze post performance with detailed reports and industry benchmarks.

Why it’s a strong Sprinklr alternative

Hootsuite stands out by offering a full set of social media management tools in one place, from planning and posting to engaging and analyzing data. 

While Sprinklr is known as a big platform for managing customer experience at the enterprise level, Hootsuite is more focused and easier to use — specifically for social media marketing, management, and talking to customers — and has helpful AI features for content and sentiment analysis.

3. Sprout Social

Best for: social media management

Sprout Social is a social media management platform made to help businesses get real value from their social media work and increase their profits. It offers one place to handle all your social media tasks, from planning and posting content to talking to customers and checking your performance. 

Useful features include AI tools that help write captions and sort messages, one inbox to manage customer chats across different channels, and detailed reports to show how your social media efforts are paying off. Sprout Social also focuses on being easy to use and working well with the tools you already have so you can get started quickly and focus on your social media strategy.

Pricing

• Standard: $199 per seat per month, billed annually
• Professional: $299 per seat per month, billed annually
• Advanced: $399 per seat per month, billed annually
• Enterprise: Contact Sprout Social for quote

Key features

• AI customer engagement: Automate tasks with a unified inbox, AI-enhanced agent replies, and automated routing to resolve customer questions faster and prioritize important messages.
• AI content planning: Schedule, organize, and deliver content efficiently with AI-powered workflows, including automatically determining the best posting times and AI-generated captions.
• AI insight discovery: Uncover key learnings from social data with AI that sifts through billions of data points, generates summaries of long-form messages, and highlights conversation trends.

Why it’s a strong Sprinklr alternative

Sprout Social is a good alternative to Sprinklr, especially if you want a more focused and user-friendly way to manage your social media and talk to your customers. 

While Sprinklr has a wider set of tools for managing customer experience at the enterprise level, Sprout Social is great at providing powerful social media features focusing on AI automation, insights you can use, and smoother workflows. This makes it a good choice for teams that want to be efficient with social media and show how it’s making a difference.

4. Zendesk

Best for: comprehensive customer service management

Zendesk offers a full customer service solution designed to improve support operations and make customers happier across communication methods. It integrates customer conversations from email, phone, messaging, and social media, giving your agents all the information they need in one workspace. 

Key features include AI agents that can handle some interactions, a help center where customers can find answers themselves, and good analytics and reporting tools to give you insights you can use to make better decisions. Zendesk focuses on giving agents the right tools and automating tasks to improve your service and manage costs as your business grows.

Pricing

• Suite Team: $55 per agent per month, billed annually
• Suite Growth: $89 per agent per month, billed annually
• Suite Professional: $115 per agent per month, billed annually

Key features

• Unified agent workspace: Provides agents with a single view of the customer, including conversation history and necessary context, along with predefined responses and internal collaboration tools, eliminating the need to switch between applications.
• AI and automation capabilities: Leverages AI agents to automate a significant portion of customer interactions while offering AI-powered assistance to human agents for faster issue resolution and intelligent ticket routing.
• Analytics and reporting: Gathers crucial data points into pre-built or customizable dashboards, allowing businesses to uncover operational improvements, identify coaching opportunities, and benchmark their service performance.

Why it’s a strong Sprinklr alternative

While Sprinklr covers a wider range of customer experience areas, including marketing and social listening, Zendesk provides intelligent ticketing, agent workspace tools, AI automation, and detailed analytics focused on support operations. This makes Zendesk a good option for companies focused on providing efficient and effective customer service across all their channels.

5. Intercom

Best for: human-quality AI customer support

Intercom is a customer communications platform that focuses on providing personalized and efficient customer support through a combination of AI and human interaction. It offers omnichannel customer service, integrating conversations from various channels into a single inbox, and a fully integrated help center for self-service. 

A standout feature is Fin AI Agent, an AI agent designed to provide human-quality support, capable of learning company information, personalizing service, and taking actions on behalf of customers. Intercom also emphasizes tools that boost agent productivity, such as an AI Copilot for assistance and a collaborative shared inbox.

Pricing

• Essential: $29 per seat per month, billed annually
• Advanced: $85 per seat per month, billed annually
• Expert: $132 per seat per month, billed annually

Key features

• Fin AI Agent: An AI agent that learns company knowledge, adapts to your tone of voice, personalizes service, takes actions, and provides AI-generated insights to improve support quality.
• Unified inbox: Routes conversations from all channels (email, phone, messenger, etc.) into a single inbox, facilitating easier prioritization, resolution, and a seamless customer experience.
• AI Copilot: Provides agents with an AI assistant that offers instant answers, uses conversation history, and pulls information from content sources to help agents troubleshoot and provide better support.

Why it’s a strong Sprinklr alternative

Intercom is different from Sprinklr because of its strong focus on AI-powered customer support, especially with their Fin AI Agent, which aims to have conversations that feel human. While Sprinklr offers a wide range of customer experience management features, Intercom focuses on providing efficient and personalized support through AI automation, a single inbox, and tools designed to help your support team be more productive. This makes Intercom a good choice for companies that prioritize AI-driven customer service and engagement.

6. Dialpad

Best for: AI-powered unified communications

Dialpad is a customer communications platform that uses AI to integrate calling, messaging, meetings, and customer support into one workspace. Built-in AI helps improve productivity with features like live coaching, real-time script suggestions, call transcriptions, sentiment analysis, and predicting customer satisfaction scores. 

Dialpad focuses on making things easy for both agents and customers. It allows interactions across different channels, including Apple Business Chat, without leaving the platform. Its focus on a unified, AI-first approach aims to simplify IT management, improve agent performance, and ultimately provide better customer support.

Pricing

• Standard: $15 per user per month, billed annually
• Pro: $25  per user per month, billed annually
• Enterprise: Contact Dialpad for a quote

Key features

• AI agent assistance: This service offers live coaching and real-time script recommendations to agents during customer interactions, improving their performance and ensuring consistent messaging.
• Unified communications: This platform integrates calling, messaging, video meetings, and contact center functionalities, providing a seamless experience for internal teams and customer interactions across various channels.
• AI insights and analytics: These features provide real-time analytics on agent usage and adoption, along with AI-powered features like call transcription, sentiment analysis, and predictive CSAT to gain valuable insights into customer interactions and team performance.

Why it’s a strong Sprinklr alternative

Dialpad differs from Sprinklr because of its strong focus on a unified communications experience powered by built-in AI. While Sprinklr offers a wide set of customer experience tools, Dialpad focuses on bringing communication channels together with smart AI help for agents and real-time insights. This makes Dialpad a good alternative for businesses prioritizing a streamlined, AI-driven platform for internal and external communications, especially in support and sales environments.

7. Brandwatch

Best for: in-depth customer voice analysis

Brandwatch is a platform designed to help businesses understand what their customers need and expect so they can provide great experiences and reduce customer churn. It focuses on analyzing what customers say by combining data from different sources, including social media, forums, surveys, support logs, and reviews, to map out the customer journey and find areas where customers have problems. 

Brandwatch also offers tools for managing social customer service, including one inbox for all incoming messages, customer profile cards for personalized communication, and automatic sentiment analysis to help you prioritize responses. It gives you a full view of customer conversations and sentiments, which helps businesses provide personalized service.

Pricing

• Consumer Intelligence: Contact Brandwatch for quote
• Social Media Management: Contact Brandwatch for quote
• Influencer Marketing: Contact Brandwatch for quote

Key features

• Social CRM inbox: Manages all incoming messages from social media in one place with customizable feeds, enabling efficient handling of 1:1 communication.
• Customer journey mapping: Blends data from social media, forums, surveys, and other sources to map the customer journey, identify unmet needs, and inform service and product development strategies.
• Personalized communication tools: Provides customer profile cards with interaction history, team notes, and CRM data integration to facilitate personalized interactions across channels.

Why it’s a strong Sprinklr alternative

Brandwatch offers a strong alternative to Sprinklr, especially for businesses that want deep insights into what their customers are saying and focus on social customer relationship management. While Sprinklr provides a wider platform for managing customer experience, Brandwatch specializes in social listening, customer journey mapping, and tools for managing social customer service. Its focus on analyzing customer sentiment and providing a unified social CRM inbox makes it a powerful choice for businesses that prioritize engaging with customers on social media and understanding their needs.

8. LivePerson

Best for: AI-powered conversational experiences

LivePerson is a conversational AI platform that focuses on providing smooth and connected digital experiences through messaging and trusted AI. It aims to help businesses provide personalized customer support at scale by understanding what customers intend to do and automating interactions across various channels. 

LivePerson emphasizes combining human agents, bot interactions, and AI agents to make customer interactions smoother, increase productivity, and lower costs. The platform is designed to find insights from conversational data across voice and messaging, helping businesses continuously improve their customer engagement strategies quickly and without needing to code for AI deployment.

Pricing

• Bronze: Contact Liveperson for a quote
• Silver: Contact Liveperson for a quote
• Gold: Contact Liveperson for a quote

Key features

• Conversational AI platform: Leverages AI to understand customer intent, automate interactions across channels, and provide personalized support at scale, reducing operational costs and improving CSAT.
• Omnichannel support: Integrates voice and messaging seamlessly, allowing customers to engage on their preferred channels while providing agents with a unified platform to manage and respond across email, voice, social media, and messaging.
• AI-powered agent empowerment: Equips agents with a conversational toolbox, including proactive reminders and AI-assisted responses, to deliver efficient and unified engagement, reducing agent attrition and time spent per interaction.

Why it’s a strong Sprinklr alternative

LivePerson stands out from Sprinklr with its deep focus on conversational AI and providing personalized, intent-driven customer interactions. While Sprinklr offers a broad set of customer experience management tools, 

LivePerson specializes in using AI to automate and improve conversations across digital channels, strongly emphasizing integrating voice and digital experiences. This makes LivePerson a good alternative for businesses that prioritize AI-powered customer engagement and want to modernize their support operations with a focus on conversational interfaces.

9. Zoho Social

Best for: flexible social media scheduling

Pricing

• $10 per month, billed annually
• $30 per month, billed annually
• $40 per month, billed annually

Key features

• Flexible social media scheduling: Offers tools to schedule posts for optimal times based on audience activity, including best-time predictions and a visual content calendar for easy organization.
• Unified engagement management: Provides a monitoring dashboard with multiple listening columns, an inbox for managing interactions, and features like Zia (an AI content assistant) to streamline communication.
• Social media analytics: Enables businesses to understand their audience, analyze brand performance, and create custom reports with various metrics, graphs, and charts.

Why it’s a strong Sprinklr alternative

Zoho Social is a social media management platform designed to help businesses schedule content, monitor engagement, and analyze their social media performance. It provides tools for flexible scheduling, including suggestions for the best times to post and a visual calendar for your content to help you get your content seen at the right times. 

Zoho Social also offers a dashboard to monitor engagement in real time, an inbox to manage interactions, and reporting and analytics tools to understand your audience and your brand’s performance. The platform focuses on features for team collaboration, making workflows smoother, and providing complete reports to help businesses build a strong social media presence.

10. Avaya

Best for: preserving existing CX with AI

Avaya Experience Platform (AXP) is made to be a complete customer experience platform that lets businesses add modern AI and automation without changing their current customer service systems too much. It focuses on improving your current workflows and keeping the things that already work well while adding new AI features to improve customer engagement and how efficiently you operate. 

AXP aims to combine customer and employee experiences on a platform that can grow with you. It connects the different ways customers reach out to ensure consistent interactions and a positive impact on your business. Key strengths include its ability to work with your existing setup, offer advanced self-service options, and give your live agents AI-powered help.

It’s important to note that Avaya adjusted product availability to organizations with 200 or more seats, making it best suited for large enterprises rather than small to mid-sized businesses.

Pricing

• Digital (non-voice): $35 per user per month
• Voice (non-digital): $60 per user per month
• All media: $89 per user per month

Key features

• AI-powered assisted service: Equips live agents with real-time guidance, sentiment analysis, and personalized recommendations to deliver faster, more effective, and empathetic customer service.
• Omnichannel customer journey creation: Connects digital and physical touchpoints to provide a cohesive omnichannel customer journey experience, consolidating customer history for improved first-contact resolution and a unified experience.
• Flexible and scalable integration: Offers a wide range of connections and works with other tools, allowing businesses to expand their customer experience framework and connect with existing CRM systems like Salesforce and ServiceNow.

Why it’s a strong Sprinklr alternative

Avaya Experience Platform stands out as a good alternative to Sprinklr by focusing on smoothly adding AI to your current customer experience setup. Instead of a potentially big change to a new platform, Avaya emphasizes keeping your current workflows while improving them with advanced AI features for self-service and agent help. This approach can be especially appealing to large organizations with established systems that want to modernize their customer experience without a complete overhaul.

Why Nextiva Is the Best Alternative to Sprinklr

For businesses aiming to deliver exceptional customer experiences, when it comes to Sprinklr alternatives, Nextiva’s unified customer experience platform is a standout feature. It brings all your customer interactions together, offering a smooth and personalized journey that boosts customer satisfaction and employee satisfaction, naturally leading to a loyal customer base. 

With AI, automation, and real-time insights, Nextiva provides the right tool to streamline your digital customer journey. If you’re looking for powerful Sprinklr alternatives that prioritize a unified view and actionable insights, explore Nextiva’s Customer experience platform today to see how it can transform customer interactions.