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Business VoIP Phone Service in Chicago, IL

The ability to make telephone calls is a must for businesses of all sizes. But if you are only using your phone as just a phone, you’re missing out on other useful tools that can boost your business productivity.

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Helping Chicago Businesses Grow since 2006

Chicago has one of the most diverse economies of any city in the world. Within it are major corporate headquarters, higher education, financial services, health services, and internet technology companies. Chicago is home to nearly 3 million people, and approximately 4 million people work there. With this much potential, it's no wonder that more businesses are trusting their Chicago phone systems to VoIP technology. With VoIP, you get calls even if Chicago's sometimes-severe weather knocks out power. Your customers can always reach you, and you can always reach them.

Personalized Solutions

There's a lot more to telephony than just calling. VoIP helps businesses by providing an easy "all-in-one" system that combines voice calling, instant messaging, chatting, unlimited faxing, and more. This flexibility allows you to tailor your business phone systems in a way that truly meets your needs more than a desk and a landline ever could.

Digital

$20 $25

$25 Save 20%

Get a Demo

For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

Digital features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk

Core

$30 $35

$35 Save 40%

Get a Demo

For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Core features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

Inbound & Outbound Voice
Send and receive SMS text messages from your business phone number using the desktop and mobile app.

Business SMS
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Video meetings
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Screenshare & file share
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

Call routing and queueing

Engage

$40 $50

$50 Save 44%

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For growing teams

Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.

Everything in Core, plus:

Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

Advanced IVR
Give your business a professional edge by offering a universal, non-local, toll-free number.

Toll-free number and minutes
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.

Advanced reporting
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.

Core integrations
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

Website chatbot

Power Suite

$60 $75

$75 Save 44%

Get a Demo

For sales & service teams

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

Everything in Engage, plus:

Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

Inbound call center
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.

Intelligent Virtual Assistant
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

Intelligent skills routing
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.

Unified team interface
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

Supervisor dashboard

Not in Chicago?

You don't have to be in a certain place to access your email. VoIP telephony is the same way. You can be anywhere and still answer or make calls from your business phone number. Nextiva has coverage nationwide, so we can cover your business phone systems in Chicago, IL or anywhere in these surrounding areas.

Algonquin
Arlington Heights
Aurora
Bloomington
Bolingbrook
Breese
Champaign
Clarendon Hills
Columbia
Decatur
Des Plaines
Elgin
Jerome
Joliet
Leland Grove
Naperville
Oak Lawn
Palatine
Peoria
Skokie
Springfield
Waterloo
Warrenville
Waukegan

Phone System Benefits

When severe weather like Chicago's thunderstorms or snow storms knock out power, traditional phone systems don't work because they need electricity. VoIP doesn't have that problem since you can route calls to any alternate device. And Nextiva provides 99.999% uptime, so no matter what's going on outside, you can still keep that video conferencing appointment or get your messages at any time.

RELIABILITY

Nextiva's business phone service in Chicago, IL is the most reliable you can get because we've heavily invested in 8 points of presence (POPs). Our highly redundant network means no downtime for your business phone service.

FLEXIBLE PLANS FOR EVERY BUSINESS

VoIP is a solution that lets you tailor your phone system to meet your requirements. It's far more than just a phone line at a desk. With a customized solution from Nextiva, you can connect all your employees into a single collaborative system. No matter how many employees you have or devices you want to use, you can reduce costs and expand opportunities for your team.

COMPLETE MOBILITY

Leverage the power of the cloud to let you stay connected to your team or your customers anytime, anywhere. Mobility means being able to make and receive calls from multiple locations, and using mobile devices to work anywhere while still accessing social media, web conferencing, and more.

COMMUNICATE HOW YOU WANT

Nextiva lets you choose your preferred method of keeping in touch with your colleagues and customers. Use any device you have with you to place a phone call, and it can display as your office number, for instance.

EASY-TO-USE

We've designed our system so all of the tools are accessible from a single, simple login. From that platform, easily navigate to whatever information or services you want to get to.

MONITOR AND MANAGE FROM ANYWHERE

Our interface is simple and intuitive, and you can access it from anywhere. Access your business phones in Chicago at your office, from anywhere in the world, or from any device. Even add or remove users and services at the touch of a button.

"It’s not complicated using and managing Nextiva features. Whenever I have questions, I call Nextiva support and they’re able to help me out quickly.”

- KASUN WEERASINGHE | SENIOR IT SPECIALIST | EAGLERIDER

Unified Communication Through The NextOS Platform

A big component of what sets Nextiva apart from others is our revolutionary NextOS platform. We developed our platform to transform the way businesses communicate, collaborate, and adapt to the information they have access to. Through NextOS, your business can combine VoIP, a customer database, email marketing, surveys, analytics, AI, and automation in just one single sign-on platform. NextOS combines a powerful database, machine learning, and predictive tools so that you can get a complete view of your customers.

Now, you can track and manage the entire customer journey, from that first phone call to the most recent email, all in one place. The brain of NextOS is Nextiva Analytics, which allows you to access detailed information in real time, so you can seamlessly view, act, and adapt. While the system is full-featured, it's also fun! Try using the gamification features to motivate your team to do just a little more.

Get a Free Consultation

With all of these features at your disposal if you choose to use them, it's clear that the best choice for Chicago VoIP solutions is Nextiva. To get started, just call (800) 799-0600, email us ([email protected]), or chat online. We're here to help.

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Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

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Enterprise

Deliver end-to-end personalized experiences at scale

Business VoIP Phone Service in Chicago, IL

Helping Chicago Businesses Grow since 2006

Personalized Solutions

Digital

For startups

Core

For small teams

Engage

For growing teams

Power Suite

For sales & service teams

Not in Chicago?

Phone System Benefits

Unified Communication Through The NextOS Platform

Get a Free Consultation

Trusted by millions of users daily

4.5/5

4.7/5

I’m a big fan of Nextiva

Get a (free) live demo

Download the NextivaONE app.

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Mobile

Trusted by millions
of users daily