Nextiva has established itself as a telecommunications leader in Utah over the past decade, working directly with businesses across the state.
Do you need a phone provider that can handle all your business’s needs, from internal collaboration to client interactions? If so, Nextiva is the service provider for you. We’ve worked with businesses across all industries, from large corporations to small startups. Over the past decade, we’ve refined our suite of solutions to include all the features today’s businesses need, which means we can scale to fit your environment as you grow.
Some of the best companies in the world call Utah home, from corporate headquarters (i.e. Skullcandy, NuSkin, and Vivint) to small startups. Those businesses need to stay connected to their customers, whether by phone, video conference, text, or social media. Nextiva’s business phones in Utah pull all of a company’s communications together in one place, making it easier to connect with a global customer base and capture information on every interaction.
Utah’s weather is usually mild, making it the ideal state to locate a business that needs to minimize disruption. However, storms are not unusual throughout Utah, especially in the spring months. Nextiva’s 99.999% uptime guarantee means that Utah’s businesses get uninterrupted phone service, even during the worst storms. If winter storms make roads unsafe, Nextiva makes it easy for your employees to work safely from their home offices, giving them access to the same tools they’d have if they were seated at the office.
No matter where you locate your business in Utah, Nextiva has you covered. Here are some of the many areas Nextiva can handle:
If you’re looking for business phone systems in Utah, you may find that many are geared toward specific types of companies. Nextiva has plans geared toward businesses of all sizes, so we can find something that fits both your needs and budget, whether you’re a one-person operation or you have hundreds of employees in multiple locations.
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
Read moreDigital features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
Read moreCore features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.
Read moreEverything in Core, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
Read moreEverything in Engage, plus:
Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
"I have nothing but praise. The best experiences I've had in IT have been with Nextiva."
- CHRIS HAYES | IT DIRECTOR | CONAN
If you’re looking for business phone service in Utah, Nextiva is the best choice for you. Contact us for a free consultation and we’ll discuss how we can set up a phone system that will help you meet your business goals.
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