The VoIP market offers all sorts of business phone systems. How do you know which one’s right for you?

Nextiva and 8x8 are leading cloud VoIP providers you’ll likely run into on your search, switching from landlines, or changing your VoIP phone service. Understanding the differences between the two VoIP services and which fits your needs best is key.

For starters, 8x8 is a good choice for basic business phone needs. Businesses get unified communications and international calling capabilities. However, 8x8’s lower-tier plans don’t necessarily have the advanced features you might want. Its pricing is also not published on the website.

Nextiva’s capabilities extend beyond just business phone service. You get an advanced unified customer experience management (UCXM) platform to drive better customer experiences. Its pricing is transparent and competitive for small businesses, with even the most basic plan including advanced call management tools at a far lower cost.

Nextiva VoIP phone system across devices

8x8 vs. Nextiva for Your Phone System

Hosted phone system features like HD voice calling, video conferencing, free number porting, and unlimited nationwide calling (US & Canada) are common among 8x8 and Nextiva plans, but the plans are not created equal in other aspects.

Here’s how Nextiva and 8x8 compare:

Feature Nextiva 8x8
Pricing Straightforward pricing on our website. Business voice plans start at $30 per user monthly. You'll need to call for a quote. (Forbes Advisor mentions around $24 per monthly user to start.)
Capabilities All-in-one UCXM platform for calls, video, chat, and collaboration. Business text messaging included. Primarily a Voice over Internet Protocol (VoIP) provider, but also offers UCaaS and CCaaS capabilities.
Contracts & Fees Flexible, free upgrades Locked-in contracts, upgrade fees
Customer Support 24/7 phone, web, chat, and ticketing support. 24/7 phone, web, and chat support.
Ease of use Intuitive interface, easy setup, positive user reviews (Reddit, G2). Some users say it's tricky to set up and use. Mixed reviews on customer service (see G2).
International Calling Affordable international rates start at $0.01 per minute. Calling to 14 countries included except mobile, special, and premium numbers.
Additional Features Brand monitoring, website chat, social media, and review monitoring solutions are included. Not available
Customer Ratings 4.5 (3229 reviews)
G2
4.2 (702 reviews)
G2

Nextiva is an all-in-one communication hub. It's got everything from voice and video calls to messaging and customer experience management tools, all in one easy-to-use platform. Nextiva focuses on making workflows user-friendly and keeping your customers happy with AI-powered automation.

8x8, on the other hand, offers decent call center and international calling capabilities. They have a decent array of features to handle a high volume of calls and analyze data.

But this also means their pricing can be a bit more complicated, especially if you need those extra features or make a lot of international calls. In fact, they don't publicly list their prices. You'll have to contact their sales team for a custom quote.

So, which one’s right for you? If you're looking for a straightforward, reliable, and affordable solution that covers all your communication needs in one place, Nextiva is your best bet. It's super user-friendly, has excellent customer support teams, and offers a great range of features perfect for most businesses.

8x8 is a strong contender if you have needs like extensive international calls and 500-person video meetings.

Nextiva offers a fantastic all-around package that's hard to beat for most businesses.

  • Nextiva's pricing is clear and upfront, while 8x8's can be a bit of a maze, especially when it comes to add-ons and international calls.
  • Nextiva is known for its amazing customer service, while 8x8 might take a bit longer to get back to you.
  • Both are pretty reliable, but Nextiva seems to have a slight edge in keeping things running smoothly with its geo redundancy offering 99.9999% uptime.

Powerful Features for a Better Calling Experience

Effortless Communication

Connect with customers wherever they are with Nextiva's omnichannel experience. Interact seamlessly through live chat, social media, text messaging, and more — all from one platform.

Even better, the Nextiva mobile app for iOS and Android turns your cell phone into your business phone, giving you complete control over your calls.

Integrate with your favorite tools, such as Outlook, Google Contacts, Salesforce, and HubSpot, to keep all your communication and customer data in sync.

Intelligent Automation

With Nextiva's AI-powered features, your team can free themselves from tedious tasks. Voicemail transcription, intelligent call routing, and automated live chat handle the basics. This allows you to offer exceptional customer service while building strong relationships.

Advanced call management tools, such as interactive voice response (IVR) and supervisor dashboards, can help you gain even better control and efficiency.

Enhanced Calling

Go beyond the basics with advanced VoIP features like call transfer, forwarding, recording, and conference calls.

Enjoy HD audio quality surpassing traditional phone lines, ensuring you hear and are heard perfectly. You can get all this and more at a cost-effective monthly rate with straightforward pricing.

You owe it to your team to get a free quote from Nextiva.

Flexible Solutions

Enjoy flexible solutions that meet your business needs. Easily integrate your existing PBX system to the cloud with SIP trunking, or embrace a fully virtual office setup with one-click conference calling, a user-friendly mobile and softphone app, and advanced call transferring.

Choose the plan that fits your business and scale effortlessly as you grow, starting at just $30/user/month.

Automate anything

When it comes to 8x8 alternatives, Nextiva is #1.

Need more convincing? Sure, we could keep talking about 8x8 vs. Nextiva on a feature-by-feature basis, but nothing beats seeing it in action.

Book a product tour

Comparing 8x8 Phone System Competitors

We’ve done our homework for researching alternatives to 8x8. We’ve scoured the web to see what real users and administrators have to say about the competition.

#1 Rated Phone System

Professional

RingCentral

Core

Dialpad

Standard

Vonage

Premium

8X8

X2

G2 Rating

4.5 out of 5

(3,183 reviews)

4.0

4.4

4.3

4.1

Gartner PeerInsights Rating

4.6 out of 5

(666 reviews)

4.4

4.4

4.4

4.4

Trustpilot Rating

4.7 out of 5

(3,386 reviews)

2.4

4.3

4.3

2

Customer Recommendations (GetVoIP)

92%

(3,179 reviews)

70%

(570 reviews)

95%

(264 reviews)

67%

(263 reviews)

86%

(749 reviews)

Uptime and reliability (2024)

99.999%

99.99%

99.75%

99.999%

99.999%

24/7 Support (Phone, Email, Chat)

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Unlimited Calling in US & CAN

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HD Audio & Video Conferencing

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Text Messaging (SMS & MMS) Included

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Additional cost

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Toll-Free Phone Number

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$5/mo and 2.5¢/min

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100 minutes incl.

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$15/mo. + $0.02/min

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$39.99/month

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Additional costs

Team Chat & Document/File Management

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Mobile and Desktop Softphone Apps

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Visual Call Flow Designer

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Certified VoIP Hardware (Pre-Configured)

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Website Chat Engagement

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Additional cost

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AI-powered Voicemail Transcripts

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Unlimited Secure Online Faxing

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1000 pages incl.

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$14.99/mo

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$18.95/mo

Browser-based VoIP Phone Calls

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White-glove 10DLC Support

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Additional costs

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Email and SSO integrations

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Google & Microsoft Incl.

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Additional costs

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International Calling

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Starts at $0.01/min.

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Starts at $0.01/min.

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Starts at $0.01/min.

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Starts at $0.01/min.

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Starts at $0.01/min.

Bulk/Mass Texting

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Starts at $0.01/msg

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Additional costs

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International Phone Numbers (DIDs)

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Starts at $5.99/mo

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Additional costs

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Additional costs

Strengths

Best for small and medium-sized companies with one or more locations and hybrid workforces.

Ideal for those with global calling needs and limited SMS and faxing needs.

One-size-fits-all approach to business voice needs and call transcripts.

Good for complex environments with engineering teams.

Strong fit for mid-size companies with global calling needs.

Research across online review platforms like Reddit, G2, and TrustRadius shows a pattern of positive feedback for Nextiva compared to 8x8, making it the best alternative to 8x8.

  • Reddit: "We ended up going with Nextiva. They gave us the best quote and their ecosystem was the most sophisticated beyond phone systems (reputation management, customer experience, etc). Compliance and IT also liked it above Dialpad and 8x8."
  • GetVoIP: "Nextiva has a slight edge over 8x8 as its calling features are a bit easier to use and its native functions are more granular."
  • TrustRadius: "While 8x8 is a good service, it simply doesn’t offer the same features that Nextiva does. Nextiva is a step above in both customer service and when it comes to the service itself. Specifically, the phone app works much better with Nextiva than it did with 8x8 and we all know how important it is to work on the go."
  • G2: “When assessing the two solutions, reviewers found Nextiva easier to use, set up, and administer. Reviewers also preferred doing business with Nextiva overall.”
A Nextiva vs. 8x8 comparison on G2

Nextiva is transparent, reliable, and customer-focused. You leave all the hassles to us and enjoy ultra-reliable business communications.

Make the move to a communication platform you can count on.

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Why Should You Try Nextiva’s Business VoIP?

Nextiva gives you the best virtual phone system and a great customer experience. We might be biased, but it’s true.

We’ve made security and reliability our top priorities:

  • Industry-leading security and compliance
  • Continuous active network monitoring
  • Real-time network status updates
  • Award-winning customer support

Tens of thousands of Nextiva reviews say we make our customers’ lives easier, help them increase productivity, and make tough transitions easy.

We like to ‘blame’ our Amazing Service for that. We make sure our technology just works, and we aim to make our service so easy to use, you never even have to call us. But if you do, we’ll take care of you. We’ll also train your employees and managers so you can quickly start seeing results.

We were recognized as the best business phone service of 2023‑24 by U.S. News & World Report. Why? Because we provide an “out-of-the-box” solution for small and midsize companies, as well as offices and mobile workplaces.

Nextiva is the highest-performing business phone service provider in the nation, beating eight other VoIP providers.

Don’t just take our word for it.

Trusted & recognized by industry leaders.

TrustRadius Top Rated VolP

TrustRadius Most Loved Award

Capterra Best Ease of Use

G2 2024 Best Usability

G2 2024 VolP Leader

Last but not least, the industry recognizes Nextiva as a leader. For the fifth time, Deloitte named us one of the top 500 fastest-growing companies thanks to our innovation and customer experience.

If you’re looking for a leading alternative to 8x8 and a business phone service you never have to worry about, look no further.

Over 100,000+ brands trust us.
You can, too.

As one of America’s most trusted small business VoIP providers, Nextiva has delivered Amazing Service® since 2008. We take pride in our high-quality, ultra-reliable business phone service.

Making the Switch Is Easier Than You Think

Switching from 8x8 or any other VoIP service to Nextiva is easy. We offer self-paced or guided onboarding and dedicated support throughout the process.

Here's how to get started:

  • Get in touch: Call us, use our chat, or book a demo to discuss your needs. We’re available 24/7.
  • Check your setup: We'll help make sure your network is VoIP-ready. If you’re reading this, it probably is.
  • Plan the move: We'll schedule the switch when convenient for you to minimize hiccups.
  • Keep your numbers: You can port your existing business lines and numbers at no extra cost.
  • Setup and training: Once you're set up, we'll train your team to get everyone up to speed.

You get it all with Nextiva:

  • Fast setup with an easy-to-use system and hands-on support.
  • Tons of features including advanced calling and video meetings.
  • Lower your team’s communication costs by up to 60%
  • Enterprise-grade scalability as your business expands.

Want to know more about any of these steps or Nextiva's benefits? Contact a Nextiva specialist.

8x8 offers unlimited calling to certain countries in their pricier plans, while Nextiva typically charges per minute. Nextiva's rates are often cheaper than what 8x8 charges for calls to countries not on their unlimited list.

Nextiva tailors calling solutions. If you have specific international calling needs, we'll craft a plan that gives you the best bang for your buck.

The right choice depends on who you're calling. If you're constantly dialing numbers in countries covered by 8x8's unlimited plans, that might work out cheaper.

But if you're calling a mix of countries or ones not on their list, Nextiva's competitive rates and custom plans could be a better fit. Most global calling destinations are just pennies per minute.

Share your calling patterns with our sales team. We'll crunch the numbers and compare features to help you figure out what works best for your business.

Even if 8x8 looks like a better deal at first glance, Nextiva's ability to customize your business phone plan might just create a solution that meets your international needs without breaking the bank.

Nextiva keeps pricing simple. Our monthly plans are listed on our website, starting at $30 per user. Each tier clearly shows what you're getting.

8x8 doesn't disclose their prices online; you'll need to contact their sales team for a quote. According to Forbes Advisor, their basic plans start at around $24 per user monthly, which looks cheaper at first.

But there's more to consider. 8x8's lower-priced plans often have fewer features. To match what Nextiva offers in our basic plan, you might need to upgrade to a pricier 8x8 option.

8x8's plan structure can be tricky, with extras and optional features. This makes it harder to figure out the real costs and compare them directly with Nextiva. Make sure to get a detailed quote from 8x8 and compare plans with similar features before deciding.

See more details on Nextiva pricing here.

Yes, in addition to its award-winning phone system, Nextiva provides cloud-hosted contact center solutions to fit your needs. Both 8x8 and Nextiva offer solid contact center solutions, each with its strengths. While 8x8 is well-known in this space, Nextiva is making waves with its comprehensive new feature set.

Our enterprise pricing covers all contact center needs, including smart call routing, conversational IVR, omnichannel support, secure payment assist, real-time call analytics, call monitoring, workforce management, and more.

Bundled contact center tools provide top-notch customer service and run your contact center efficiently.

If you're on the fence, chat with one of our Nextiva experts. We’ll walk you through our contact center features and show you how the system works in real time.

Nextiva's all-new UCXM platform simplifies your workflows by bringing essential communication tools together in one place. This eliminates channel or context switching between messages, video meetings, phone calls, and to-do lists.

Having everything in one spot helps you work more smoothly and stay focused. You can easily move from chatting to calling without losing track of your conversations or tasks.

It’s much simpler to keep tabs on your communications, so you don't miss anything important. Instead of wasting time hopping between different programs, Nextiva's UCXM lets you concentrate on connecting with your team and customers better.

Nextiva offers a full communications package that lets your team work from anywhere using our video conferencing and internet phone service.

Here's how Nextiva’s key features keep your team connected:

  • Cloud phone system: Run your company's phone setup online while keeping everyone connected.M
  • Team messaging: Chat instantly with your team for faster responses, just like you would in the office.M
  • Video calls: Have face-to-face meetings using HD video calls with other NextivaONE App users.M
  • Desktop & Mobile Softphones: Stay connected on the go with our mobile app for iOS and Android mobile devices and desktop apps that work on multiple devices. Make calls, join meetings, and manage your communications from your smartphone.M
  • CRM integrations: Connect Nextiva with popular CRM tools like Salesforce, HubSpot, and Zendesk to streamline your workflow.M
  • Team collaboration: Share files, create task lists, and manage projects all within the Nextiva platform.M
  • Advanced VoIP features: Get call tracking, auto attendant, call distribution, queuing, logs, custom hold music, virtual receptionist, call recording, call forwarding, IVR, and more.M
  • Industry-leading security: Keep your business communications secure with enterprise-grade encryption, single sign-on, secure payment assist, and more.M

Since you made it this far, we’re guessing you have a pretty good idea of your cloud phone features and requirements. Look for a VoIP service provider that matches these, fits your budget, and can grow with you. Whether this is Nextiva or 8x8, take into consideration customer reviews, availability of live help, and product documentation.

Our VoIP experts and customer success managers always nudge customers to think of these qualities as they choose a VoIP provider:

  • Proven reliability with 99.9999% uptime
  • Live support available 24/7
  • Multiple geographically redundant data centers
  • No-pressure sales experience
  • Optional professional services (aka, “done-for-you”)
  • Examples of customers in a similar industry

Long story short — crystal-clear communications and accelerated growth can go hand in hand. Let us show you how.