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Deliver end-to-end personalized experiences at scale

Conversational AI is the next generation of IVR.

Focus your agents on the important cases and let the AI automate and improve call routing, reduce hold times, and save you money.

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Advanced IVR with Conversational AI

With natural language processing, powered by Google Dialogflow and IBM Watson, your callers no longer need to sit through a long menu of options. They can simply speak in their natural language, state their request, and get the help they need quickly. That’s the beauty of Conversational AI.

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With Conversational AI, you’ll be able to offer open-ended prompts and automate routing intelligently.

Every call makes your system smarter

Advanced IVR with Conversational AI uses Machine Learning to understand the various ways your customers make requests. For example, you might teach the virtual agent to understand the phrase “I’d like to get my car fixed,” and, over time, the virtual agent will understand that “Can you fix my car?” means the same thing.

Conversational AI using Natural language Call Steering

potential savings of using a virtual agent over a human agent

Save
a boatload

Conversational AI enables companies to dramatically cut costs while improving customer experience, appealing to businesses of every size.

Popular use cases for Advanced IVR with Conversational AI

Natural Language
Call Steering

Queue
Callback

Answering
FAQs

Appointment
Scheduling

PCI-Compliant
Payment Processing

Insurance
Enrollment

Booking Hotel
Reservations

Multilingual
Virtual Agents

Conversational AI Pricing

Advanced IVR

Conversational AI

Speak with a representative to learn about custom pricing

Conversational AI
Advanced IVR
Intelligent Call Distribution

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Make your whole company happy.

Enterprise Phone Service

Get the leading voice platform. Crisp HD audio and reliable global collaboration on any device. Learn more

VoIP Call Center

Scale with ease, deploy with speed. Optimize call flows, get more first contact resolutions. Learn more

Enterprise SIP Trunking

Seamlessly transition your legacy PBX system into a powerful cloud system without any interruptions. Learn more

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Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

Deliver end-to-end personalized experiences at scale

Conversational AI is the next generation of IVR.

Advanced IVR with Conversational AI

With Conversational AI, you’ll be able to offer open-ended prompts and automate routing intelligently.

Every call makes your system smarter

Save a boatload

Popular use cases for Advanced IVR with Conversational AI

Natural Language Call Steering

Queue Callback

Answering FAQs

Appointment Scheduling

PCI-Compliant Payment Processing

Insurance Enrollment

Booking Hotel Reservations

Multilingual Virtual Agents

Conversational AI Pricing

Conversational AI

Speak with a representative to learn about custom pricing

Make your whole company happy.

Enterprise Phone Service

VoIP Call Center

Enterprise SIP Trunking

Grow your Enterprise with Nextiva

Trusted by millions of users daily

4.5/5

4.7/5

I’m a big fan of Nextiva

Get a (free) live demo

Download the NextivaONE app.

Desktop

Mobile

Save
a boatload

Natural Language
Call Steering

Queue
Callback

Answering
FAQs

Appointment
Scheduling

PCI-Compliant
Payment Processing

Insurance
Enrollment

Booking Hotel
Reservations

Multilingual
Virtual Agents

Trusted by millions
of users daily