Conversational Commerce
Sell products on every channel. Unlock your full potential
Bringing commerce conversations together with commerce powered by AI chat bot, AI voice bot and automation. Get My Demo
Seismic Shift
Conversational technology, such as messaging apps, live chat, chatbots, voice assistants, and social media, transforms the way people buy.
Chatbots to account for 50% of spend by 2025.
Delivering shopping experience via Live chat, SMS, messangers, social media and voice.
Conversational Commerce channels to facilitate spending of over $290 Billion globally by 2025.
/ According to Juniper Research
66% of consumers expressed strong interest in trying GenAI-powered conversational commerce.
Sell products effortlessly on any channel in a conversation, eliminating the need of leaving a conversation to switch to a checkout process
Knowledge
Learn more about Conversational Commerce
Seamless cross-channel experiences
Today's customers have conversations across many channels. They might start on your website, continue the conversation on messaging apps or sms, and later switch to a social media or voice call. Ensure their journey is seamless.
Unified customer data management
Manage unified customer profiles across all channels, ensuring that conversational data from various sources, such as voice assistants, phone calls and messaging, converges in one place.
Automation with seamless interactions
AI Chat and Voice Bots are instrumental in creating seamless cross channel interactions. They facilitate conversations and provide guidance during the customer's entire journey, from product discovery to a purchase.
Nextiva is enabling businesses to have conversations and shop with the customers on any channel in the same place
Core capabilities
Do business on the following
channels
Chat & Voice Bot
How it works
NextAI leverages technologies like natural language processing, artificial intelligence, machine learning, and speech recognition at the core of the Nextiva conversational commerce to help businesses to understand and react to customer intents.
Amazing experience
- Have conversation and accept transactions on every channel you communicate.
- Remembering prospective customers preferences even if they switch channels.
- Be always available 24/7 to accept purchases utilizing AI Voice and Chatbot.
For everybody
- View and manage customer purchase history including all interactions agnostic of channels.
- Make recommendations based on NextAI learning models that help to identify customers’ needs.
- Respond in real-time via AI Voice or Chatbot to customer inquiries to optimize for best experiences.
Integrated
- Have conversation and accept transactions on every channel you communicate.
- Remembering prospective customers preferences even if they switch channels.
- Be always available 24/7 to accept purchases utilizing AI Voice and Chatbot.
Seamless
- Keep consumers in their conversational channel of choice and remove friction from the buying process.
- Minimize abandoned cart behaviors by eliminating the need to switch from conversation channels for payment.
- Anticipate your customers’ needs before they express them. Nextiva AI tools can help you to analyze customer behavior and predict their next steps.
- Remember customer preferences and past interactions, no matter where they are even if they’re on a different channel.
Seamless integrations to boost your sales
Payment gateways
Shipping and logistics
Digital channels
CRMs and CDPs
Marketing automation
Survey and reviews
Core capabilities
Customer use case
Chatbot to share personalized promo coupons
Customers like receiving promotional coupons and more often engage with brands that offer them.
A voice AI assistant to recommend and sell products
It can help customers search for information or to order products easily.
AI-Powered Live Chat conversation and purchase without human touch
Be available 24/7 to serve your prospective and existing customers and take order online on the same channel.
AI-Powered Voice Chat for repurchasing of products and service
Repurchase products that you bought before right on the phone. Also, HIPPA complaint for refilling prescriptions.
Our customers deliver amazing experiences with Nextiva
30%
Savings
21M+
Customers
40%
Cost Reduction
3.54M+
Fans
84.6%
Increase in member engagement
$12,910
Of monthly revenue generated with NCC
5%
Increase in connection rate
8.88%
Increase in conversion rate
