What is a VoIP phone service?

A VoIP phone service uses Voice over Internet Protocol (VoIP) and your internet connection instead of traditional phone lines to offer high-quality and reliable communications. It eliminates the need for expensive hardware and bulky equipment. VoIP providers allow entrepreneurs, startups, and businesses of all sizes to enjoy crystal-clear phone calls, team chat, video conferencing, and convenient call flows — all within a single, streamlined system. Our communications platform grows with your business, offering affordability without upfront equipment costs. Learn more at What is VoIP .

What are some benefits of Nextiva's business VoIP service?

Nextiva is your trusted VoIP service provider for enhanced business communications. It’s a significant leap forward compared to traditional landlines and aging PBX systems. Here's how Nextiva sets you apart: Flexibility and scalability, cost-savings, remote work readiness, and advanced features. Learn more about our pricing at Nextiva Pricing .

What equipment do you need to use VoIP?

If you already have a broadband and internet connection, these are the only devices you’ll need to get started: Modem, Router, Mobile phones (get the Nextiva App ), and Desktop apps (download the official Nextiva app at Nextiva Download ).

How easy is it to set up Nextiva?

Nextiva is designed with user-friendliness in mind. Forget complex installations. Download our free business communications app to your computer or phone. There’s no lengthy setup — sign in, and you’re done. Customize call features like call forwarding and Interactive Voice Response (IVR) systems through our intuitive admin portal. More about IVR at Best IVR Systems .

How much does Nextiva cost?

Nextiva provides flexible pricing options for your business needs, starting at $18.95 monthly. Choose a no-commitment monthly plan or maximize cost-effectiveness with a 12, 24, or 36-month contract. Learn more about VoIP costs at Understanding VoIP Costs .

Can I keep my existing business phone numbers?

Absolutely! We understand the importance of keeping your business phone numbers. We handle the porting process for you at no charge and keep you apprised of the status. We can port phone numbers from all sources, including cell phones, landline phones, virtual phone numbers, VoIP providers, toll-free numbers, and SIP trunks. We'll transfer your existing phone numbers to Nextiva so you don't miss a single call during the switch.

How can Nextiva benefit my small business?

We know the unique challenges small business owners face. Nextiva keeps all kinds of businesses in mind: Flexible pricing, personalized support, and easy-to-use calling features perfect for growing businesses. You keep costs in check and avoid overpaying. See what other businesses say about Nextiva at Nextiva Case Studies .

Can a VoIP phone be used as a regular phone?

Nextiva’s VoIP phone service allows you to use your communication system to suit your needs best. We offer Voice over IP-powered desk phones for a familiar experience. You can also use our softphone app to make and receive calls on your smartphone and stay connected on the go. Analog traditional phones can work with adapters, but we don’t recommend this unless you have no other options. Talk to VoIP experts at 1-800-799-0600, and we’ll help you find the right VoIP phones for your needs.

Top-Rated VoIP Phone Service [Trusted By 100K+ Brands]

Name: Nextiva Business Communication Plans
Brand: Nextiva
Price: 21.95 USD

Digital

$20 $25

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For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

Digital features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk

Core

$30 $35

$35 Save 40%

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For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Core features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

Inbound & Outbound Voice
Send and receive SMS text messages from your business phone number using the desktop and mobile app.

Business SMS
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Video meetings
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Screenshare & file share
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

Call routing and queueing

Engage

$40 $50

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For growing teams

Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.

Everything in Core, plus:

Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

Advanced IVR
Give your business a professional edge by offering a universal, non-local, toll-free number.

Toll-free number and minutes
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.

Advanced reporting
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.

Core integrations
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

Website chatbot

Power Suite

$60 $75

$75 Save 44%

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For sales & service teams

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

Everything in Engage, plus:

Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

Inbound call center
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.

Intelligent Virtual Assistant
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

Intelligent skills routing
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.

Unified team interface
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

Supervisor dashboard