Legal
Centralize all client and team conversations for exceptional client relationships.
Manage your firm’s clients with highly responsive, informed conversations.
Partner
Attorney
IT
Trusted by forward-thinking companies:
79%
of clients prioritize remote collaboration when choosing a firm.
40%+
of inquiries (voicemails or web) wait 2-3 days for law firm responses.
90%+
of customers who call a law firm won’t get to speak to a lawyer.
One platform powering all conversations to deliver exceptional client relationships
Closely managing communication translates to consistently positive client experiences.
Modern brand & relationship management
Monitor online reviews and mentions in one place and connect with clients via text and DMs.
Smart client interactions
Ensure client expectations are consistently met when the team coordinates on documentation and status using team chat rooms, video meetings, and call recording.
Advanced data security
Ensure a high-security foundation to protect your clients and your firm.
Exceed client expectations consistently
Employ strong tag-team efforts, keen online awareness, and top security.
High-touch client & brand management
Open up texting as a communication option for clients who prefer to text. If they’re calling, don’t make them wait—immediately route calls to the right place. If they’re talking about you online, get an alert so you can respond quickly.
Coordinate & execute excellent service
Record calls and take instant notes on calls for later reference. Collaborate in special team chat rooms.
Administer a high-security platform
Nextiva leads the way in security with eight points of presence in the U.S., advanced encryption, annual penetration testing, and more. Quickly add or remove staff and remotely assign advanced features.
Partner
Build your firm one amazing
interaction at a time
Every conversation matters, whether it’s a call, text, or a reply to an online review.
Be accessible & remember past interactions
Meet on a video call, talk over text, or just give them a call. Refresh your memory by reviewing notes on calls, recordings, and voicemail transcriptions.
Monitor online reviews
Actively monitor and respond to reviews from across the internet using a single inbox.
Get alerts for social mentions
Set alerts and route social media comments and DMs from various platforms to your online inbox for simplified brand management.
Nextiva revolutionizes client interactions, ensuring every conversation matters for consistently positive experiences.
Aneuris Baez
Attorney at Accident Defenders
Attorney
Unify internal coordination
and client management
Use one screen to talk to the team and call, text, and video meet with clients.
Sync in team chat rooms
Coordinate hand-offs and sync on case status in dedicated team chats accessible on the desktop app and browser.
Send a text from your desktop or mobile app
Use your work number via the app to give quick updates or do a status check.
Effortless documentation
Record calls and video meetings for future reference. While you’re on a call, click to take a quick note. Scroll through a single screen of client voicemails, texts, and call notes to add context to status updates, presentations, and reporting.
Nextiva unifies internal coordination and client management with one screen for calls, texts, and video meetings, ensuring effortless documentation and coordinated case status updates.
Marcelina Hollender
Chief of Staff at Chermol & Fishman LLC
IT
Top-level security & remote administration
Remotely manage a platform known for a strong focus on the most advanced encryption protocols.
Easy administration
Onboard, update, decommission, and troubleshoot from your admin portal.
Full compliance
- SOC 2 audited
- Data stored in the US only
- Tier 3 data centers with SOC 2 and ISO 27001 certification
- CCPA/CPRA compliance
Client data protected, 24/7
- Data stored in NextivaONE is encrypted at rest
- TLS 1.2 data encryption
- TLS 1.2 voice call encryption in the application and with supported phones
- Annual penetration testing
- Bug bounty program
- Redundant call network path
Advanced authentication
Support for SAML integration for SSO
For our IT team, Nextiva provides top-level security and remote administration, focusing on advanced encryption protocols and full compliance without compromising client expectations.
David Bambrough
IT Manager at Performance Law Firm
We help legal businesses stay ahead of client expectations and accelerate growth using Nextiva’s AI-powered platform
American Group
With Nextiva since 2023
“Nextiva’s toolbox helps us manage all client interactions, including online reviews and connecting with clients via text or DMs.”
Ethan Rodriguez
Attorney at American Group
Zurica Law
With Nextiva since 2023
“Efficient client interactions with Nextiva ensure we meet client expectations consistently through coordinated documentation and streamlined service delivery.”
Anthony Zurica
Owner at Zurica Law
Nextiva is jumping curves to innovate.
Guy Kawasaki
Author & Former Apple Fellow