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What is Agent Availability?

Availability is a measure of the percentage of time an agent was marked as 'Available'. This is measured during the periods between signing into a queue and signing out of that queue.

Reports may provide insight into the states that were utilized when the agent wasn't 'Available.'

The Active Call Distribution states are designed to log details for reporting. This lets employers have more insight on their day-to-day activities.

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What is Agent Availability?

See why 100,000 companies trust Nextiva for VoIP service.

I'm a big fan of companies like Nextiva.

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I’m a big fan of Nextiva

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