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Availability is a measure of the percentage of time an agent was marked as 'Available'. This is measured during the periods between signing into a queue and signing out of that queue.
Reports may provide insight into the states that were utilized when the agent wasn't 'Available.'
The Active Call Distribution states are designed to log details for reporting. This lets employers have more insight on their day-to-day activities.
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Nextiva has developed a solution for the future: One platform, one workspace, zero friction.
Tomas
Gorny,
Founder and CEO of Nextiva
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.
Fill in your info and we'll come prepared - spoiler, we do our research.