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CC stands for Call Center. A Call Center is a telephony term that describes a mechanism or process by which callers can wait in a 'queue' for an agent to become available to take their call.
If all agents are on the phone, a new call waits until an agent is free, and further calls after that wait, in order. This order can change based on several other factors.
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Tailored exactly to your business (we do our research).
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Our product team will personally answer your questions.
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Personalized, specific, clear, and to the point – you’re busy!
Nextiva has developed a solution for the future: One platform, one workspace, zero friction.
Tomas
Gorny,
Founder and CEO of Nextiva
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.
Fill in your info and we'll come prepared - spoiler, we do our research.