What is Uniform Call Distribution?

Question

Accepted Answer

Uniform routing is a call distribution process where calls route to agents that have been idle the longest.

When an agent ends a call, an idle counter starts. When they have the highest counter, they are scheduled to get the next call.

This method allows agents who are efficient to take more calls than agents who take longer per call. It also ensures that calls are answered more quickly.

Agent Tooling

AI Use Cases

Analytics

Architecture

Intelligent Routing

Journey Orchestration

Outbound Dialing

Platform

WEM Aspect

Versatile platforms powering your business with innovation and efficiency.

See more

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

Deliver end-to-end personalized experiences at scale

What is Uniform Call Distribution?

See why 100,000 companies trust Nextiva for VoIP service.

I'm a big fan of companies like Nextiva.

Trusted by millions of users daily

4.5/5

4.7/5

I’m a big fan of Nextiva

Get a (free) live demo

Download the NextivaONE app.

Desktop

Mobile

Trusted by millions
of users daily