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2024 State of CX Report

Get actionable insights to elevate your customer experience and fuel growth.

The state of customer experience (CX) is changing rapidly — is your organization prepared to adapt and meet your customers where they are? Our latest report reveals key trends and strategies for CX success.

Download the free report to learn:

Exclusive new market stats and CX trends

5 key insights shaping customer experience today

How to evaluate and grow your CX strategy

And so much more!

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Exclusive CX Insights

47%

of CX leaders are very confident in their company’s ability to correct customer experience issues.

24%

of customer service organizations don’t actively track their first-contact resolution rate.

68%

of contact center operators plan to grow staff moderately to significantly over the next year.

“If you’re looking for a primer on the customer experience in the age of AI and automation, Nextiva breaks down the stats, takeaways, and actionable tips to level up your CX playbook in 2024 and beyond.”

Wayne Butterfield
Data and Applied AI Expert
Partner, Information Services Group

“For most companies, the difference between surviving and thriving is the customer experience. This report uncovers helpful insights to deliver a legendary brand experience.”

Shaun Marshall
VP of Customer Experience
Careismatic Brands

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Become a customer experience pro with Nextiva

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Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

Deliver end-to-end personalized experiences at scale

2024 State of CX Report

Exclusive CX Insights

Get the intel you need to craft and deliver amazing customer experiences, every time.

Trusted by millions of users daily

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4.7/5

I’m a big fan of Nextiva

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