See Nextiva in action

Check out on-demand demos

Nextiva Unified-CXM brings all customer interactions into one AI-powered platform for orchestrated customer journeys that acquire, retain, and grow customers.

Visit demo center →

Nextiva Platform Library

73 platform capabilities

Become a customer experience pro with Nextiva

Company

Using Nextiva

Popular Topics

Join our community

Access the best customer experience content

Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level.

Visit the blog →

See Nextiva in action

Check out our on-demand demos

Nextiva Unified-CXM brings all customer interactions into one AI-powered platform for orchestrated customer journeys that acquire, retain, and grow customers.

Visit demo center →

And for any size business.

Navigate by company size

Grow

Small Business

Crafting success stories for entrepreneurs and small business endeavors.

Scale

Enterprise

Tailored solutions for mid-size and enterprise-level business success.

The leaders in

Deliver end-to-end personalized experiences at scale

Engagement Channels

Customer Experience

AI Capabilities

Automation & Productivity

Maximize contact center ROI with Workforce Scheduling

Accurately forecast staffing needs, promote agent empowerment, and trim costs.

Get a demo

Nextiva, trusted by industry-leading brands:

Interactive demo

Experience the power of Workforce Scheduling.

Never over or under schedule again

Leverage historical data to accurately forecast staffing needs. Trim overstaffing costs and eliminate the long hold times that come with understaffing.

Get a demo

Safeguard SLA & reduce agent churn

Improve your agent experience by staffing for expected volume fluctuations, ensuring quick customer support. Reduce agent stress and keep service levels high during peak times.

Get a demo

Enable flexibility for agents

Give agents the freedom to easily manage their schedule by bidding on shifts, swapping shifts, submitting PTO, and tracking sick leave through a handy app.

Get a demo

Smart scheduling starts here.

Manage today

Run a tight ship by monitoring daily schedule adherence, breaks, and time off requests from your dashboard.

Plan for tomorrow

Ensure service SLAs are met by properly staffing for expected, data-backed highs and lows.

Boost agent retention

Ensure agents get the proper daily down time and the freedom to pick up or exchange shifts.

Enhance operational delight

Provide supervisors with deeper visibility into queue and campaign dynamics, enabling informed process adjustments.

I’m a big fan of Nextiva.

Steve Wozniak

Co-founder at Apple

See what Nextiva can do for your contact center staffing.

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.