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#1 Ranked Business VoIP in NYC

Nextiva is New York City's leading VoIP provider, helping customers harness the power of the cloud so businesses of all sizes can work smarter.

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NYC's Most Reliable Phone System

Cloud-based business phone systems in New York City revolutionize the way that businesses interact with each other and with their customers. The world comes together to do business in New York, but your customers could be anywhere. While major storms like Hurricane Sandy are thankfully rare, there are times when the power goes out, even in the most populous city in the United States. When that happens, do you want your business to go out with it? With the reliable VoIP service from Nextiva your phone calls can route even if the power is out, and your messages will still forward.

Personalized Solutions

Nextiva offers VoIP calling for business phones in New York City, but the platform is much more than that. Use Nextiva to deliver phone and video conferencing features that seamlessly integrate with the business software you're already using. You can access your services from the smartphones, tablets, computers, and desk phones you already have, without expensive, locally managed hardware.

Digital

$20 $25

$25 Save 20%

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For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

Digital features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk

Core

$30 $35

$35 Save 40%

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For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Core features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

Inbound & Outbound Voice
Send and receive SMS text messages from your business phone number using the desktop and mobile app.

Business SMS
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Video meetings
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Screenshare & file share
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

Call routing and queueing

Engage

$40 $50

$50 Save 44%

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For growing teams

Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.

Everything in Core, plus:

Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

Advanced IVR
Give your business a professional edge by offering a universal, non-local, toll-free number.

Toll-free number and minutes
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.

Advanced reporting
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.

Core integrations
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

Website chatbot

Power Suite

$60 $75

$75 Save 44%

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For sales & service teams

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

Everything in Engage, plus:

Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

Inbound call center
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.

Intelligent Virtual Assistant
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

Intelligent skills routing
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.

Unified team interface
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

Supervisor dashboard

Not in New York City?

While there are nearly 9 million people in New York City, it is estimated that Manhattan's population alone doubles from about 1.5 million to 3 million daily, just from people coming into the city to work. We know there's a huge population of people that live outside New York City that you want to keep in touch with too. With Nextiva, it doesn't matter if you or your team are located in New York City or in any of these outlying areas:

Amityville
Bayshore
Brentwood
Brooklyn
Calverton
Commack
Freeport
Garden City
Greenport
Hauppauge
Hempstead
Huntington
Hicksville
Levittown
Long Beach
Mastic Beach
Medford
Melville
Mineola
Montauk
Patchogue
Port Jefferson
Ronkonkoma
Sag Harbor
Sayville
Shirley
Smithtown
Valley Town
Wading River

Key Benefits of Our NYC VoIP Solutions

Being able to make high-quality voice calls at any time, from anywhere gives your business a competitive advantage. But your business requires more than just a reliable dial tone. New York City phone systems are just the start of what Nextiva offers. Nextiva has invested heavily into product development to bring you the newest technology in business reporting, and UCaaS.

99.9999% UPTIME

Don't settle for anything less than virtually zero downtime. Nextiva can achieve this because of the investments we've made into carrier grade servers and seven points of presence (with more coming soon).

SEAMLESS COMMUNICATION

Whether you're at your desk or on the road, NYC’s VoIP services from Nextiva puts all the tools you need to manage your service and your employees at your fingertips. Use the NextivaONE App to stay connected, access a unified view of your business from any browser or mobile device, and transfer and swap calls between multiple devices with one click.

WORK REMOTELY

If you're away or working from home one day, you don't need to worry about losing access to your business phone number. Nextiva lets you place a phone call from any device and have it display as your office number. Engage in one-on-one HD video calls with users across the country wherever you are.

EASY-TO-USE FEAURES

Nextiva's suite of tools is available from a single login platform. Once you sign in, you can easily navigate to any section of the platform you want.

REMOTE MANAGEMENT

Manage your phone service from anywhere, and that doesn't just mean making calls. Access reporting and analytics, and manage calls, locations, devices, and more from the dashboard.

POPULAR FEATURES

We're proud to be able to offer you every service you'd expect from a VoIP business phone service in New York City, and then some. Enjoy total mobility, call management, call flow tools, real-time analytics, team collaboration, and phone number freedom.

"Awesome service, quick and efficient. Always a pleasure to work with them."

- OSCAR L. | PROGRESSIVE COMPUTING

Improved Collaboration with NextOS

You get so much more than just voice features when you put all of our platform's functionalities to work. All plans start out with access to a unified platform to access your accounts, contacts, and activities. Easily manage users, groups, and teams for all of your products. You have access to a central customer database and tools to help you track the customer journey across channels along with intelligent automation to help you keep in touch.

Users of our bundle plans also get access to the full suite of tools that we developed as part of the groundbreaking NextOS platform, which includes such services as Nextiva's patented Customer Experience Score and SmartTopics. These work together to upgrade the customer experience of anyone who interacts with your brand. SmartTopics automatically updates the Customer Experience Score when statuses change and allows you to see a more holistic view of accounts over time.

Get a Quote

Wondering what all this means for you? Let Nextiva take you on a tour of the services we offer for New York City businesses and help you decide which ones are right for you. Transform your current costly phone system into one that gives you the freedom and flexibility to truly thrive. Call us today to learn more.

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Versatile platforms powering your business with innovation and efficiency.

See more

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

Deliver end-to-end personalized experiences at scale

#1 Ranked Business VoIP in NYC

NYC's Most Reliable Phone System

Personalized Solutions

Digital

For startups

Core

For small teams

Engage

For growing teams

Power Suite

For sales & service teams

Not in New York City?

Key Benefits of Our NYC VoIP Solutions

Improved Collaboration with NextOS

Get a Quote

Trusted by millions of users daily

4.5/5

4.7/5

I’m a big fan of Nextiva

Get a (free) live demo

Download the NextivaONE app.

Desktop

Mobile

Trusted by millions
of users daily