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Top Ranked AI-Powered
Contact Center Solution

All conversations in one platform. Empowering agents. Satisfying customers.

See why millions trust us daily.

Meet with a product expert to unlock better conversations.

We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

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Contact sales

Trusted by 100,000+ businesses, including:

TrustRadius

#1 Most Loved on TrustRadius 2024

Trustpilot

2,000+ 5-star reviews

G2 Leader in 30+ Categories

2024 Winter Leader

Nextiva offers the most flexible, scalable enterprise-grade contact center solutions.

Supercharge your CX with a plan that fits your business.

Per Agent/Per Month Pricing

Usage-based pricing

Concurrent pricing

Per Agent/Per Month Pricing

Per Agent/Per Month Pricing

Usage-based pricing

Concurrent pricing

Currency

USD

USD

EUR

GBP

CAD

Essential

Powerful inbound and outbound contact center capabilities for one channel (voice or digital), with customer journey orchestration, automations, customizable intelligent and skills-based routing, unified customer context, and lite CRM.

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Core features
  • One channel (Voice or digital)
  • Process automation
  • Dynamic scripting
  • Powerful inbound / outbound channels
  • Full workflow engine for journey orchestration
  • Best-in-class workflow automations and APIs
  • Customizable intelligent and skills-based routing
  • Unified customer history & mini CRM
  • Blended inbound/outbound calling
  • Quarterback, progressive, predictive dialing
  • List and campaign management
  • Dial by name auto attendant
  • Voice & digital customer surveys
  • Proactive outbound notifications
  • Real time dashboards and reporting
  • Voicemail drop & ACD voicemail
  • Company directory w/ queue, agent, topic chat
  • Simple bots
  • Full API access
  • Full workflow engine
  • Intelligent and skills-based routing
  • QM voice recording
  • Unified history
  • Contact management
  • Web and ACD callback
  • AI Transcription (Usage-based)
From
$129 €120 £104 C$175
/agent/mo
From
$0.018 €0.017 £0.014 C$0.024
/agent/min
From
$179 €166 £144 C$242
concurrent
Get a Demo
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Professional

Delight customers with every interaction on the channel of their choice. Optimize agent performance and quality management with enhanced supervisor support.



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Everything in Essential, plus:
  • Omnichannel (voice, sms, chat, email, social, messaging, webform)
  • Secure payment agent assist (PCI)
  • Full customer journey context & history
  • Advanced Al bots to guide journeys
  • Real-time supervisor support
  • Secure payment agent assist (PCI-DSS)
  • Single screen recording
From
$159 €147 £128 C$215
/agent/mo
From
$0.020 €0.018 £0.016 C$0.027
/agent/min
From
$209 €194 £169 C$283
concurrent
Get a Demo
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Premium

Orchestrate every interaction for amazing experiences. Gain insights into every customer touchpoint, and understand and act on larger trends affecting your operations. Discover transformational patterns to accelerate your business, further delight customers, and create new efficiencies.



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Everything in Professional, plus:
  • Multiscreen recording
  • Workforce management
  • Advanced CX analytics (real BI tooling)
  • Full work force management (WFM)
  • Optimized workflows for interaction deflection
  • CX analytics for all business functions
  • Multiscreen recording
From
$199 €184 £160 C$269
/agent/mo
From
$0.024 €0.022 £0.019 C$0.032
/agent/min
From
$239 €221 £193 C$323
concurrent
Get a Demo
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Compare plan features

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Highlighted Capabilities

Included features:
Essential
Professional
Premium
One channel (Voice or digital)
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Workforce management
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Process automation
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Dynamic scripting
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Omnichannel (voice, sms, chat, email, social, messaging, webform)
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Secure payment agent assist (PCI)
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Advanced CX analytics (real BI tooling)
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The most modern contact center

Transform your customer interactions with a contact center platform that saves you time and money, reduces agent and supervisor stress, and flexibly adapts to fit your needs.

Talk to an expert

Save up to 50% of time per interaction with Nextiva’s AI-powered voice and chat bot.

Elevate customer & agent experience. Reduce costs. Leverage AI.

Built-in auto dialer
Enhance agent efficiency, connect with more customers and prospects, and save time using Nextiva’s automated dialer.
Omnichannel, from day one
Let your customers choose how to connect with you—using voice, email, chat, SMS or social—on one platform. Start, stop and pick up conversations where they left off.
Workforce optimization
Help your contact center save money, improve first-contact resolution and increase conversion rates using one platform.
Automated outbound campaigns
Set it and forget it outbound campaigns help you stay top of mind with your customer base.
AI-Powered
Instantly save time and money with AI

Focus agents on your higher-priority tickets. Offer customers self-serve experiences. Easily leverage the latest in generative AI, without the exorbitant costs.

 

  • Reduce agent notetaking with auto-transcription
  • Get more insights with AI-created summaries
  • Audit your calls in a fraction of the time
  • Increase the effectiveness of compliance efforts
Omnichannel
Full visibility
Connect on any channel and any device

Fragmented customer communication comes together with continuity across voice, email, SMS, chat, video, and social media.

 

  • Equip reps with multi-channel conversational history
  • Get customers to the right agent, right away with skills-based routing
  • Simplify agent experiences with a single interface
  • Access unified reporting across channels
Automation
Intelligent outbound campaigns with task automation

Use AI to proactively reach out to customers and take repetitive tasks off your team’s hands.

 

  • Reach key prospects where they live with smart dialing
  • Help agents say the right thing, every time with dynamic scripting
  • Automate repetitive tasks, faster and easier than ever
  • Let customers serve themselves with speech-enabled IVR
IVA
IVR
Boost productivity on every channel with voice bots and virtual assistants.

Let your live agents take the interactions that need a human touch, and leave the others to interactive voice response (IVR) and intelligent virtual assistants (IVAs).

  • Deploy intelligent assistants on voice, chat, and text channels
  • Reduce costs by assigning repetitive tasks to AI-powered bots
  • Let IVAs solve problems quickly with self-service
  • IVAs to live agents, context kept for seamless switch
  • Stay in compliance with IVAs handling sensitive data
WFO
WFM
Never under-schedule or over-schedule agents again

Accurately forecast and staff each shift and improve agent performance on every call, every time with Workforce management (WFM) and workforce optimization (WFO) capabilities.

 

  • Multi-skill, multi-channel staffing forecasts
  • Scheduling, adherence, and intraday capabilities
  • Quality monitoring and coaching tools
Talk to an expert
Talk to an expert

Loved and trusted by millions.

“over 150 call center agents, and over 100 office staff”

"We use Nextiva VOIP for 7 sites, we have over 150 call center agents, and over 100 office staff, the system gives us flexibility for CSR to working from home or any our call center locations. Nextiva Call center has a lot features to allow us to run productive call centers. We love the flexibility of having your office extension on your cell phone."

Customer Review — GetVoIP, 2024

“over 200 users…with Contact Center.”

"We started with Nextiva back in Q4 of 2019 with just a handful of users. We now are over 200 users with other products turned on like contact center, auto attendants, IVR, etc. Overall, the system is easy to use and manage. It's very much self service, so you can do many tasks on your own. For the end user, the options of physical phone, mobile app, or soft phone for PCs provides great flexibility."

Customer Review — GetVoIP, 2024

4.8 /5 Based on 2000+ reviews
4.6 /5 Based on 2000+ reviews
4.7 /5 Based on 600+ reviews
4.6 /5 Based on 3000+ reviews

When you pick the #1 rated Contact Center, you get:

Advanced IVR technology
Replace multi-level phone menus with automated call flows that include speech recognition and text-to-speech. And, use our Smart Attendant to create dynamic, personalized interactions with your callers. Let Virtual Agents autonomously handle routine and repetitive transactions while your reps focus on higher-value interactions.
Call recording
Call recording is one of the fastest ways to get call insights directly from your cloud call center. Turn this feature on for Quality Assurance (QA) of sales, support, and service teams for ongoing coaching.
Click to dial
Click on any phone number in a form or list view inside your CRM to initiate a call on your desk phone or the NextivaONE App. Your caller’s name and information will appear on the screen as you’re dialing. Available via our CRM integration.
Automatic call distribution (ACD)
Want to manage higher call volumes without the exhausting wait times? Use this add-on to direct incoming calls to the right agent based on your business needs and preferences. ACD turns that flood of inbound calls into an organized call queue.
Call analytics
Make better decisions with call data like Talk Time, Abandoned Calls, Call Volumes, and Agent Availability. Measuring agent performance is easy with scheduled reports and visual call analytics available inside our call center software.
Call center thresholds
Have a system in place to receive notifications when your call center traffic meets predetermined limits. For instance, the calls in the queue or estimated wait time is unusually high. Yellow and red thresholds inside your inbound call center dashboard can alert agents and supervisors.
Desktop softphone & mobile app
Stay connected with your teams and customers from anywhere. Use the NextivaONE App from your home computer or smartphone. Also, move active calls between your desk phone, desktop app, and mobile app.
Dialed number identification service (DNIS)
Associate multiple phone numbers to a queue or play specific messages for those callers. With DNIS, two different callers within the same queue could have vastly different experiences — including different music on hold and wait times.
Customizable call flow builder
Want your toll-free numbers to offer a specific caller experience? Design your call flow on a canvas with drag-and-drop simplicity. Export your call flow and have a record for reference. Also convert text to human-like speech on call flow scripts via our IVR portal.
Intelligent call routing
Manage the ways you route calls with Nextiva’s call center PBX. Advanced call routing directs calls to the right agent based on their skills. You can set up call routing based on the time of day, caller ID, auto attendant selections, and other criteria.
Customer satisfaction surveys
Create surveys to gather personal feedback from prospects and customers at any stage of the customer journey. Use Nextiva CRM’s automated surveys to reach customers, say, two days after their support ticket was closed.
Screen pop
Display enhanced caller information to your inbound call center agent. Surface relevant information such as account numbers, purchases, and helpdesk tickets as the phone rings. Access this feature via our CRM integrations.
Voicemail
Outside your standard recorded greetings, also choose to receive email notifications each time you receive a voicemail. Voicemail Transcription can transcribe incoming voicemails and send them to a mobile phone number.

I’m a big fan of companies like Nextiva.

Steve Wozniak

Co-founder at Apple

Discover why Nextiva is the #1 rated AI-powered Contact Center.

We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.

Trusted by millions
of users daily

G2 Rating

4.6/5

TrustPilot Rating

4.8/5

I’m a big fan of Nextiva

Steve Wozniak

Co-founder at Apple

800-799-0600

800-799-0600

Get Started with Nextiva

Schedule a 30-minute product demo with expert Q&A.







We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our
Privacy Policy.