Customer Success Spotlight
Comfort Pet Owners with Modern Communications
Pet transportation provider, PetRelocation, dramatically improved their over-the-phone experience to give every pet owner peace of mind.
Professional
Plan
2000
Founded
PetRelocation is a company based in Austin, TX that keeps pets and owners together all over the world. They specialize in transporting pets from point A to point B when their families relocate. Moving pets can be a huge stress, but PetRelocation makes it simple for both owners and their beloved animals. They handle everything from pick up to drop off, including all the paperwork and doctor visits in between.
Timothy Phillippe works as a PetRelocation Consultant, acting as facilities manager, sales consultant, and security coordinator for TSA, which includes processing local vendors to be certified to drop off pets.
When he started with the company about two years ago, they were already using VoIP phone service through Airespring.
Coordinating international travel requires a lot of phone time. With 3000 to 4000 calls each month and local agents all over the world, they needed a more reliable partner for their communications needs.
Favourite Features: NextivaONE App, International Calling, Auto Attendant
“We’re always discovering new features. We wanted a way for managers to listen to calls, and with a simple call to Nextiva Support, we found out that the ‘barge-in’ feature already exists!”
Tim Phillippe, Petrelocation Consultant
Out with the Old and in with the New VoIP System
Tim expressed his frustration with the old system, stating, “We couldn’t route calls, there was no phone tree. Everything had to be transferred. It was wasting a lot of time for our business.”
He began doing research on other VoIP providers, and quickly realized he could get greater efficiency from other companies. This was when Nextiva caught his eye.
Time for a More Reliable Phone System
The NextivaONE App provided everything they were looking for. PetRelocation had been using softphones and wanted to continue using softphones for the mobility and ease of use.
The App offered a phone tree, overall greater usability on the backend, a chat feature, presence and more. The excellent customer service Nextiva is known for was just another bonus.
After speaking with his leaders, Tim was able to pull the trigger and get started with Nextiva.
While there were some setbacks with their old provider, “Set up with Nextiva was seamless,” even while PetRelocation was in the middle of relocating themselves.
Nextiva absolutely solved the communication problems we were having. It was a god-send. The little things made a world of a difference. We have saved a lot of time. Nextiva makes us more productive, and has been amazing for streamlining our business.
Tim Phillippe
Petrelocation Consultant
Improve Business Communications: Inside and Out
The biggest gain from switching to Nextiva was the time they got back from building an Auto-Attendant and phone tree so calls could be routed correctly and individuals could be easily reached without manually transferring.
They also began using Nextiva vFax, an online faxing service that is included with their phone service, without any issues. Internal communications improved as well.
Everyone in the office now uses the chat, presence, and video chat features of the NextivaONE App and they are working on learning even more about how they can use their phone system to grow their business.
“We’re always discovering new features. We wanted a way for managers to listen to calls, and with a simple call to Nextiva Support, we found out that the ‘barge-in’ feature already exists!”
“Nextiva absolutely solved the communication problems we were having. It was a godsend. The little things made a world of a difference,” said Tim. “We have saved a lot of time. Nextiva makes us more productive, and has been amazing for streamlining our business.”
Unbeatable Customer Service
Beyond being impressed with the features, Tim has found that Nextiva provides extremely reliable customer service.
“I rarely even need to call in to get support because the support materials and video tutorials that are available online are comprehensive and walk you through things step-by-step. It’s all available for you and easy to understand.”
We had VoIP with our former provider, but now we have a total communications service. The NextivaONE App is not your cell phone; it’s a great feature of Nextiva’s VoIP phone service, and is definitely the one I’d recommend.
Tim Phillippe
Petrelocation Consultant
3 Takeaways you can pull from this story:
- Leave the old-system “setbacks” and switch to a new VoIP phone system, with easy set-up.
- Increase communication with customers and team members using a reliable VoIP app.
- Streamline your business using the NextivaONE App, which offers phone, fax, and chat.
Nextiva powers 1 million+ users and billions of interactions annually.
See how Nextiva can help your business deliver exceptional experiences as you engage, market, sell, and service.
