Deliver Amazing
Customer Experiences
Deliver amazing experiences with the #1 platform for experience
management across all customer interaction channels.
For startups
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
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Digital features:
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Website live chatTurn prospects and visitors into customers and provide customer service on your website by engaging in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.
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Messaging apps
Support and sell using social messaging capabilities including Facebook Messenger, Instagram DM, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
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Social media channels
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
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Review Management
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
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Digital Service Helpdesk
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
For small teams
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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Everything in Digital, plus:
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Inbound & Outbound Voice
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
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Business SMS
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
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Video meetings
Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.
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Screenshare & file share
Get on the same page by sharing your screen during a video call or exchanging key files.
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Call routing
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
For growing teams
Create amazing customer experiences across all channels including chatbot and an inbound call center. Add Nextiva voice service to your MS Teams and gather insights via advanced reporting.
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Everything in Core, plus:
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Call center & queuing*
Manage high-volume inbound calls and use voice prompts to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
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Toll-free number & minutes
Give your business a professional edge by offering a universal, non-local, toll-free number.
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Advanced reporting
Move your business forward with insight gained from data found within your voice analytics.
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MS Teams integration
Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.
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Website chatbot
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
For sales & service teams
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including advanced routing with an interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
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Everything in Engage, plus:
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Advanced IVR*
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
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Intelligent routing*
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
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Unified team interface
Increase efficiency and collaboration by connecting agents and supervisors in a single interface.
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Supervisor dashboard
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
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Transcribe & summarize*
Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.
Compare plan features
CX Channels
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Uplevel service and convert searchers into buyers by interacting with website visitors in real-time using live chat. Use automated prompts to collect helpful info upfront then switch to a live-agent experience.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Ensure timely, relevant responses to emails by routing incoming emails to a single, group inbox. Assign and prioritize work with automatic ticketing.
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Send faxes using the Nextiva vFAX Portal, using an email address of your choosing, or send faxes via a traditional fax machine and the purchase of the Nextiva Fax Bridge device.
Customer Experience
Give your business a professional edge by offering a universal, non-local, toll-free number.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Efficiently manage sales and service requests by routing incoming texts to a designated team using Message Pro.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, and record for future reference.
AI and Workflow Automation
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.
Listen to your voicemails or read transcriptions within the Nextiva app on your desktop or mobile. Opt to receive transcriptions to your email as well.
Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
User Access
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Call, text, team chat, video meet, and manage contacts from the Nextiva App on your desktop computer. Calls, texts, and contacts sync across desktop and mobile.
Call, text, team chat, and manage contacts from the Nextiva App on your personal mobile phone. Calls, texts, and contacts sync across desktop and mobile.
Get access to dual systems to manage both the voice and digital customer experience.
Service and Support
Enjoy assistance from our team day and night via phone, webchat, and email.
Our Service Delivery team works with you through discovery, deployment, training, and adoption.
Security & Reliability
Productivity
Call and video meet without usage limitations for number of minutes or meeting duration.
Collaborate with a group using voice or video meeting capabilities.
Save your crucial conversations by selecting “record” during a voice call.
Save your crucial conversations by selecting “record” during a video meeting.
Real-time message your team in dedicated group chat rooms.
Keep track of customer names, numbers, emails, and key notes in a built-in contact management system.
Make more informed decisions by monitoring critical call metrics in a single location.
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.
Make informed decisions by identifing and analyzing call trends using historical and real-time data with voice analytics. Spark positive competition with wallboards and gamification, gauge training efforts with scorecards, and send regular reporting to key stakeholders.
Integrations
Get access to your calendar and contacts within the Nextiva app by integrating your Microsoft 365 and Google accounts.
Integrate with existing Single Sign On software, such as Okta.
Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.
Sync your key data, systems, and workflows by connecting Nextiva to your existing software tools.
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
Stay on top of your ecommerce reviews by automatically routing and responding from a single inbox.
Maintain control of your brand by routing and responding to app store reviews from a single place.
** Additional set-up, implementation, and usage fees may apply to these features.