Supercharge your CX with a plan that fits your business
Get the world’s best unified customer experience management platform
with flexible enterprise pricing.
Per Agent/Per Month Pricing
Usage-based pricing
Concurrent pricing
Per Agent/Per Month Pricing
Per Agent/Per Month Pricing
Usage-based pricing
Concurrent pricing
Currency
USD
USD
EUR
GBP
CAD
Essential
Powerful inbound and outbound contact center capabilities for one channel (voice or digital), with customer journey orchestration, automations, customizable intelligent and skills-based routing, unified customer context, and lite CRM.
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Powerful inbound / outbound channels
Maximize productivity by incorporating both inbound and outbound calls to agents’ workflow.
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Full workflow engine for journey orchestration
Build a complete customer journey with drag-and-drop ease. Incorporate IVR, enhanced routing, voice bot-to agent hand-off for a blended AI and human experience.
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Best-in-class workflow automations and APIs
Intelligently automate processes using drag-and-drop interface to accomplish tasks such as bot to agent handoff or prompting agents to collect key information and saving to third-party CRM.
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Transcription and summarization
Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.
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Customizable intelligent and skills-based routing
Improve first-call resolution by routing callers to best-fit agents equipped to handle interactions specific to area of expertise, language, or demographic.
Professional
Delight customers with every interaction on the channel of their choice. Optimize agent performance and quality management with enhanced supervisor support.
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Full customer journey context & history
Increase customer satisfaction and decrease time-to-resolution by having the full customer history at your fingertips. Collect key information, syncing data across third-party apps, and surface cross-channel interaction history.
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Omnichannel (voice, sms, chat, email, social, messaging, webform)
Connect on channels customers prefer, creating a journey that incorporates touchpoints across multiple channels, such as chatbot to agent to texted survey and followup email.
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Advanced Al bots to guide journeys
Reduce agent workload and increase productivity and consistency by building a journey incorporating AI-based touchpoints.
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Real-time supervisor support
Improve agent performance and training opportunities by empowering supervisors to monitor both voice and digital interactions, providing instant feedback to agents.
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Secure payment agent assist (PCI-DSS)
Built right in, an AI bot ensures PCI-compliant transactions where agents neither see nor hear credit card information.
Premium
Orchestrate every interaction for amazing experiences. Gain insights into every customer touchpoint, and understand and act on larger trends affecting your operations. Discover transformational patterns to accelerate your business, further delight customers, and create new efficiencies.
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Full workforce management (WFM)
Ensure you’re properly staffed by surfacing and analyzing historical data such as volume, wait time, and more.
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Optimized workflows for interaction deflection
Reduce wait time and let callers choose how they’d like to interact by offering those in queue options like hanging up and getting a call back or offering resolution via SMS.
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CX analytics for all business functions
Learn and grow faster with rich analytics dashboards providing drilldowns covering deep analysis of agents, campaigns, and queues.
Major capabilities
Breadcrumbs
Track website page visits and activities, aggregating Breadcrumbs to feed customer journeys and take action to create amazing experiences.
Journey Orchestration
Manage and optimize customer interactions across multiple touchpoints to ensure seamless and personalized experiences.
100% REST APIs
Every function of Nextiva can be driven via REST APIs. Easily get data in & out, seamlessly connect to a wide range of external platforms, and programmatically make Nextiva do what you need.
100% Hybrid Cloud
Nextiva supports a full range of deployments. Cloud: ultimate scalability, cost savings and speed of innovation. Hybrid: Keep sensitive data on-premise while leveraging cloud scalability. On Premise: suiting industries that need to comply with strict data regulations.
Microservices
Nextiva includes 30+ self-redundant systems that all talk to each other to make Nextiva’s network self-healing, so there’s no need for planned downtime.
Intelligent Routing
Customizable to a wide variety of use cases: AI & Workflow-Based Routing, Attribute & Skills-Based Routing, and Flexible & Advanced ACD Routing.
Secure Payment Agent Assist
A secure, PCI-compliant, customer-facing and agent assisted IVR payment module where the agent never sees or hears the credit card number.
Nextiva WEM
Workforce Engagement Management includes Call & Digital Workitem recording and analysis, Intelligent Collaboration, Quality Monitoring, Performance Management, Agent Coaching and Workforce Scheduling.
Nextiva AI
Create amazing experiences at every touchpoint, with Speech-to-Text Transcription, Sentiment Analysis, AI Classification, Language Detection & Translation, Data Loss Prevention, Text-to-Speech, and Natural Language Understanding.
