Which VoIP features do I need?

Nextiva can provide all the essential features and unique offerings not found elsewhere. Auto Attendants: Route incoming calls to the right department or employee. Call Analytics: Track inbound and outbound call trends and performance with detailed reports. Caller ID: Custom Caller ID text to appear on phones when you call them. Call Pop: Display relevant customer information for incoming calls. Voicemail Transcription: Read voicemails as text for quicker response. Unified Communications: Integrate voice, video, texts, and email in one UCaaS platform. Mobile Integration: Access business phone features on smartphones. Call Recording: Store calls for quality assurance and training securely in the cloud. CRM Integration: Connect with customer management software for organized workflows. These advanced call management features are available now for far less than local landline phones. Nextiva goes way beyond voice, offering an all-in-one communications system.

Best Small Business VoIP Solution [Trusted by 1M+ Users]

Digital

$20 $25

$25 Save 20%

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For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

Digital features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk

Core

$30 $35

$35 Save 40%

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For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Core features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

Inbound & Outbound Voice
Send and receive SMS text messages from your business phone number using the desktop and mobile app.

Business SMS
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Video meetings
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Screenshare & file share
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

Call routing and queueing

Engage

$40 $50

$50 Save 44%

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For growing teams

Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.

Everything in Core, plus:

Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

Advanced IVR
Give your business a professional edge by offering a universal, non-local, toll-free number.

Toll-free number and minutes
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.

Advanced reporting
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.

Core integrations
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

Website chatbot

Power Suite

$60 $75

$75 Save 44%

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For sales & service teams

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

Everything in Engage, plus:

Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

Inbound call center
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.

Intelligent Virtual Assistant
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

Intelligent skills routing
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.

Unified team interface
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

Supervisor dashboard

Business VoIP Systems vs. Traditional Phones

How does a VoIP system compare to analog phone lines? The winner is clear here.

Feature	VoIP Systems	Traditional Landlines
Hardware Cost	No upfront cost (cloud-based)	High upfront costs for on-premises PBX
Implementation	Fast & free	Needs technicians and missed appointments
Contracts & Fees	Flexible, free upgrades	Locked-in contracts, upgrade fees
Support	24/7 support	Limited support and costly tech visits
Management	Self-manage on mobile devices	Requires IT experts
Scalability	Add/remove lines easily	Fixed lines
Call Quality	High-definition audio (G.722)	Standard quality (G.711) and is prone to interference
Features	Unified communications (voice, team chat, video meetings) and advanced call management features (automatic call distribution, IVR, Call Pop)	Call waiting and voicemail
Team messaging	Available	Unavailable
Contact center functionality	Full call center capabilities in the cloud	Unavailable, additional equipment needed

Get the best choice in business communications

Nextiva is more than a VoIP provider. It’s your partner as you scale and your business needs change. Your team's communication and collaboration needs are covered with NextivaONE. And it only gets better with new functionality each month. Traditional landlines simply can’t do that.

Got questions about using small business VoIP?

Setting up a VoIP for business with Nextiva is easy:

Sign up for an account and pick your phone numbers
Download the desktop app or mobile app (iOS & Android)
Start making calls immediately
Customize features like call forwarding and automatic call distribution through an online portal.

If you've purchased desk phones from Nextiva, simply plug them in, and you're ready to go. No technical skills are necessary to use your small business phone system.

However, we recommend investing in a good pair of VoIP headsets for optimal call quality and user experience. These accessories can enhance communication capabilities and provide additional features such as noise cancellation, wireless mobility, and computer or mobile device integration.

Nextiva is compatible with a wide range of desktop IP phones designed specifically for Voice over Internet Protocol.

Nextiva offers phones from leading manufacturers such as Nextiva, Yealink, Poly, and Cisco. The best part is that they are pre-configured to work with Nextiva, so you plug them in, and you’re done.

In a remote work environment, you might not need physical phones at all. Many users use softphone apps on their computers or smartphones, free from Nextiva.

Desk phones provide the best VoIP phone calling experience. Its tactile response and intuitive dialpad make it effortless to reach other extensions on demand.

Traditional analog phones won't work with business VoIP providers without special adapters.

If you prefer to use your own devices, that's often possible. However, checking with Nextiva first to ensure full compatibility is crucial, especially for advanced features like call transferring and voicemail notifications.

Nextiva can help you select the VoIP business phone for your small setup, whether setting up a new office or equipping a remote team.

Be sure to check out the advantages VoIP has over traditional landlines.

Yes, you can use any phone number with Nextiva’s VoIP solution. The process of transferring business phone numbers is known as porting. You can port landline, toll-free, cell phone, virtual, and VoIP numbers.

Nextiva provides this service at no charge with every account. We’ll guide you through every step to ensure you transfer your number successfully.

And when you need new business phone numbers, you can choose them during account setup. In addition, each VoIP calling plan includes a toll-free phone number at no charge.

Nextiva can provide all the essential features and unique offerings not found elsewhere.

Auto Attendants: Route incoming calls to the right department or employee.
Call Analytics: Track inbound and outbound call trends and performance with detailed reports.
Caller ID: Custom Caller ID text to appear on phones when you call them.
Call Pop: Display relevant customer information for incoming calls.
Voicemail Transcription: Read voicemails as text for quicker response.
Unified Communications: Integrate voice, video, texts, and email in one UCaaS platform.
Mobile Integration: Access business phone features on smartphones.
Call Recording: Store calls for quality assurance and training securely in the cloud.
CRM Integration: Connect with customer management software for organized workflows.

These advanced call management features are available now for far less than local landline phones. Nextiva goes way beyond voice, offering an all-in-one communications system.

Switching to VoIP phone service can save businesses up to 70%. This figure is based on cost savings on installation, monthly rates, and advanced features.

Modern VoIP service providers like Nextiva save you even more with built-in conference calling, video meetings, and workflow automation. Collaborate with your team using one app, not several.

Traditional phone companies can’t beat Nextiva, arguably the best VoIP provider for businesses. Visit our VoIP pricing guide to learn more about costs of a business phone plan.

While setting up your phone system, you can select a new VoIP number for your business. You can pick any available local, vanity, or toll-free number.

Talk with a Nextiva phone system expert to see which numbers are available. They can also discuss which area codes and prefixes your business can get.

As a reminder, you can always port your phone numbers (transferring them) from any mobile phone, VoIP service, virtual number, and landline service provider.

The Essentials
Unlimited Calling within the US/CA
Free Local & Toll-Free Number
Keep Your Current Number
Toll-Free Minutes	1000	2500	10000
HD Video & HD Voice
Customizable Hold Music
Unlimited Multi-Level Auto Attendant
Professionally Recorded Message	0	1	3
Dial by Name Directory
Call Controls (Transfer, Hold, Mute, etc.)
Call Continuity
Simultaneous Ring
Call Forwarding
Call Waiting
Call Queues	Add on	Add on	Add on
Do Not Disturb
Unlimited Internet Fax
Productivity
Nextiva's Caller AI provides you with the most up to date account information in the customer’s journey including survey results, interactions, the value of the customer, and customer experience score. When you accept the call, all of the customer's information will automatically appear on the screen. Caller AI	100 Pops	250 Pops	Unlimited Pops
The voicemail to email feature forwards voicemails to a selected email address. You can listen to your voicemail messages directly from your computer or other portable device. Voicemail to Email
With the voicemail to SMS feature, you can elect to receive an SMS notifying you that you've received a voicemail. Not available for HIPAA customers. Voicemail to SMS Notification
This feature uses speech recognition to translate voicemail messages to text that are delivered via email or SMS. Voicemail Transcription
Team Presence
Shared Line Appearance
Busy Lamp Field
Call Groups
Mobility
The Essential tier includes calling only. Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video NextivaONE App for Mac
The Essential tier includes calling only. Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video NextivaONE App for Windows
The Essential tier includes calling only. Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video NextivaONE App for iOS
The Essential tier includes calling only. Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video NextivaONE App for Android
Meetings
Unlimited Conference Calls	4 Participants	40 Participants	Unlimited Participants
Unlimited Video Calling (Peer-to-Peer)
HD Video Calling
Amazon Chime
Team Collaboration & Messaging
Team Messaging and Collaboration
Private Group Messaging
Screen Sharing
Analytics & Reports
Call History
Call Log Reports
Voice Analytics
Administration
Admin Portal
User Portal
Dashboard
Real-time System Status Alerts
Call Recording
Most Popular Integrations
Nextiva's Caller AI provides the most up to date account information in the customer’s journey including most recent surveys results and interaction, the value of the customer, and customer experience score. When you accept the call all of customer information will automatically appear on the screen. Caller AI with Nextiva CRM
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac. Salesforce
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Available in the Enterprise tier for Windows & Mac. Salesforce Lightning UI
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac. Salesforce Service Cloud
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows. MS Outlook
Our embedded Microsoft Teams dialer lets you make calls powered by Nextiva Voice from any device, directly from the Teams user interface. MS Teams
Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Available in all tiers for Windows and Mac. Google Contacts
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows. HubSpot
Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Automatically create a call activity log. Available in all tiers for Windows and Mac. Zendesk
Create new accounts, contacts, leads, tasks and activities in ServiceNow right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in ServiceNow. Available in the Enterprise tier for Windows & Mac. ServiceNow
Other Integrations
Combine Nextiva Business Phone Service with Clio to know who is calling and see customer details on the screen. Simply click on a customer contact to automatically make a call. Available in the Professional and Enterprise tiers for Windows. Clio
Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac. Microsoft Dynamics
Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics 365 right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics 365. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac. Microsoft Dynamics 365
Create new accounts, contacts, leads, tasks and activities in Oracle Sales Cloud right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Oracle Sales Cloud. Available in the Enterprise tier for Windows & Mac. Oracle Sales Cloud
Create new accounts, contacts, leads, tasks and activities in Sugar CRM right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Sugar CRM. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac. Sugar CRM
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available for Windows in the Professional and Enterprise tiers. Act!
Create new accounts, contacts, leads, tasks and activities in NetSuite right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in NetSuite. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac. NetSuite
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows. ConnectWise
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows. Goldmine
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows. Lotus Notes
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows. Workbooks
Create new accounts, contacts, leads, tasks and activities in Bullhorn right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Bullhorn. Available in the Enterprise tier for Windows & Mac. Bulhorn
Phones
Bring Your Own Device (BYOD)
Phone Rental Options: Desk and Conference Phones
Desk Phone
Conference Phone
Support
Email Support	24/7	24/7	24/7
Chat Support	24/7	24/7	24/7
Phone Support	24/7	24/7	24/7
Multi-Site Support Status Alerts
Professional Implementation