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Nextiva Unified-CXM brings all customer interactions into one AI-powered platform for orchestrated customer journeys that acquire, retain, and grow customers.

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Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level.

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Nextiva Unified-CXM brings all customer interactions into one AI-powered platform for orchestrated customer journeys that acquire, retain, and grow customers.

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Tailored solutions for mid-size and enterprise-level business success.

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Engagement Channels
Customer Experience
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Engagement Channels
Customer Experience
AI Capabilities
Automation & Productivity

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Customer Experience

Create an amazing sales and service customer experience.

Engage on every channel with Nextiva’s platform for the best customer experience.

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MANAGE INTERACTIONS ACROSS EVERY CHANNEL

Say goodbye to siloed conversations and hello to a unified experience.

Trusted by innovators and forward-thinking companies:

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TrustRadius

#1 Most Loved on TrustRadius 2024

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2,000+ 5-star reviews

Gartner Peer Insights 2023: Customers Choice

Midsize Enterprise Choice

Customer expectations have changed.
Consumers want unified experiences that siloed and dated solutions can’t deliver

Tech gap widens

01Consumer habits

Customers are buying and interacting over more channels than ever before, they switch between them and expect companies to follow and remember their conversations. 

02Consumer expectations

Consumers no longer compare experiences among competitors. They compare companies to the best experiences they’ve ever had.

03Consumer tech-adoption

Today, companies hear from their customers more but understand less. Consumers are adopting new technologies faster than companies can adapt to them. 

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Solution

A complete conversational platform for amazing customer experiences

Improve sales

Keep customers engaged. Build loyalty and encourage repeat purchases and renewals.

Increase satisfaction

Leverage AI tools working alongside humans to engage more customers in less time and at reduced cost.

Reduce your churn

Use predictive AI to identify dissatisfied customers and recover the experience before they churn.
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Nextiva is unifying all conversations and customer management on a single platform

Customer experience

Seamless OmniChannel Conversations Sales and Support

Engage with your customers wherever they are on every channel and understand customer preferences, history, and needs better than ever before.

Customer experience

Unified Customer View

Gain a 360-degree view of each customer by consolidating data from all touchpoints – be it phone, text, social media, email, chat, or reviews.

Customer data

Real-time Data

Keep your customer data up to date in real-time. Any changes made on one channel instantly reflect on all others, ensuring that your team receives the most current and accurate customer information.

AI automated workflows

Automated Workflows

Streamline your processes with AI automated workflows that trigger based on customer actions and interactions. Reduce manual tasks, save time, and provide a faster response to customer inquiries.

Learn more

The ultimate CX platform that goes beyond conversations

Connected conversations

Unified customer management

Create a single source of truth for all your customer conversations, and provide amazing service every time.

Call flow

AI-powered automations

Automated workflows

Provide a better customer experience with intelligent routing and AI-powered automations.

Customer experience

Customer journey management

AI powered Journeys

Automate monitoring of your customers’ activity over time to improve engagement and retention.

Customer landed on the webpage

Seamless integrations to boost your sales

Payment Gateways

+ many more!

Shipping & logistics

+ many more!

Digital channels

+ many more!

CRMs & CDPs

Marketing automation

+ many more!

Survey & Reviews

+ many more!

Real-time insights that drive customer outcomes

Inbound
84.9% better coaching
Test Team
166 Calls
New Team
25 Calls
Outbound
87.6% better coaching
Test Team
298 Calls
New Team
37 Calls
Missed
68.2% better coaching
Test Team
44 Calls
New Team
14 Calls
Inbound
84.9% better coaching
Test Team
166 Calls
New Team
25 Calls
Outbound
87.6% better coaching
Test Team
298 Calls
New Team
37 Calls
Missed
68.2% better coaching
Test Team
44 Calls
New Team
14 Calls
Inbound
84.9% better coaching
Test Team
166 Calls
New Team
25 Calls
Outbound
87.6% better coaching
Test Team
298 Calls
New Team
37 Calls
Missed
68.2% better coaching
Test Team
44 Calls
New Team
14 Calls
Last month
Phone calls
6,513
8%
Last month
Video calls
1,863
12%
Last month
Chats
9,721
9%
Last month
Phone calls
6,513
8%
Last month
Video calls
1,863
12%
Last month
Chats
9,721
9%
Last month
Phone calls
6,513
8%
Last month
Video calls
1,863
12%
Last month
Chats
9,721
9%

Surveys such as CSAT or NPS only give you feedback from a fraction of your customers. Using AI driven insight from every conversation provides you with the customer’s sentiment in real time.

Track sentiment
Utilize AI-driven call transcription, summary and sentiment analysis to gain real-time insight into the customer’s perception during interaction.
Minimize customer churn
Proactively understanding negative customer sentiment enables prompt action to resolve issues and retain customers.
Reduce reliance on surveys
Surveys offer limited insights. By analyzing each interaction in real time, you know immediately how well your business is meeting customer expectations.
Gather Customer Insights with Minimal Effort
Surveys require significant time and resources for creation, distribution, and analysis, while AI-driven insights from existing conversations provide real-time feedback effortlessly through sentiment analysis.
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Transform your customer experience with seamless interactions across all channels, powered by AI

  • Inbound Voice

    Inbound Contact Center

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  • Outbound Voice

    Outbound Contact Center

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  • Live Chat

    Embed AI Powered live chat with chatbot on your website

    Learn more

  • SMS

    Interact with customers via text

    Learn more

  • Messengers

    Provide service with WhatsApp and others

    Learn more

  • Email

    Provide sales and service via email

    Learn more

  • Digital Channels

    Be present in all social and review channels where your prospects and customers are

    Learn more

  • Conversational AI Voice Bot

    Solve customer issues quickly and effortlessly with IVA and IVR

    Learn more

  • AI ChatBot

    Automate tasks and customer responses

    Learn more

  • Unified Agent Helpdesk

    A single place for all agent and NextivaONE business communication

    Learn more

  • Conversational Analytics

    Get real-time actionable data to drive growth in your business

    Learn more

  • Reporting and Analytics

    View, analyze and act based on deep customer insight

    Learn more

Our customers deliver amazing experiences with Nextiva

$20B

Annual Revenue

19M+

Customer Connections

Read the case study →

5%

Increase in connection rate

8.88%

Increase in conversion rate

Read the case study →
Charter Global
“Nextiva gave us the platform we needed to double the amount of customer interactions we support.”
Rich Sparkman, Director of IT
Read the case study →

84.6%

Increase in member engagement

$12,910

Of monthly revenue generated with NCC

See all case studies →
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3.54M+

Fans

Read the case study →
The San Antonio Spurs Partner with Nextiva

1 million+ users. 15 years.

Future with Nextiva

Automation and artificial intelligence are becoming everyday technology.
Get ready with Nextiva

Start for free
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Trusted by millions
of users daily

G2 Rating

4.5/5

TrustPilot Rating

4.7/5

I’m a big fan of Nextiva

Steve Wozniak

Co-founder at Apple

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We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our
Privacy Policy.