Internet Phone Service for Business | Save Up To 65%

Digital

$20 $25

$25 Save 20%

For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

Digital features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk

Core

$30 $35

$35 Save 40%

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For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Core features:

Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

Website live chat
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

Inbound & Outbound Voice
Send and receive SMS text messages from your business phone number using the desktop and mobile app.

Business SMS
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Video meetings
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

Screenshare & file share
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

Call routing and queueing

Engage

$40 $50

$50 Save 44%

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For growing teams

Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.

Everything in Core, plus:

Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

Advanced IVR
Give your business a professional edge by offering a universal, non-local, toll-free number.

Toll-free number and minutes
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.

Advanced reporting
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.

Core integrations
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

Website chatbot

Power Suite

$60 $75

$75 Save 44%

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For sales & service teams

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

Everything in Engage, plus:

Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

Inbound call center
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.

Intelligent Virtual Assistant
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

Intelligent skills routing
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.

Unified team interface
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

Supervisor dashboard

Internet phone service for business: FAQs

Small business owners have many options for their company’s phone service. Nextiva is the best internet phone service for value, advanced features, customer support, and pricing.

It’s everything your business needs — an auto-attendant, call forwarding, call management, custom caller ID, faxing, and more.

Nextiva also remains the highest-rated VoIP service provider by customers on GetVoIP.

A phone number says a lot about your company.

It’s easy to get a business phone number from Nextiva. While setting up your phone system, you can pick out one or more phone numbers for your company. It’s interactive, so you provide a location, and you can pick out your new phone numbers in seconds.

Watch this short video to see how to get a business phone number:

video on Why You Need a Business Phone Number

If you need time to think about it, you can select a new business phone number while speaking with one of our cloud communication experts. Reach us via online chat or dialing 800-799-0600. Rest assured that you can change your number later if you want.

Already have a number? We can move your phone numbers over through a process known as porting. We'll guide you through every step, so it goes through without a hitch. All you need is a recent phone bill and permission to port your number.

Setting up internet phone service is not much different than plugging in your telephone. All you need is a high-speed internet connection.

If you have a desk phone, you plug in the internet cable and power cord in the back of the phone, and it will set itself up.

If you don’t have a VoIP phone, no problem. Download the NextivaONE App, sign in, and begin taking calls.

As for internet speeds, you’ll need 100 kbps of bandwidth per phone line. A modest 10 Mbps connection supports approximately 100 phone lines.

No, you don’t need a hard-wired phone to make and receive calls. You can use your existing desk phones or choose to purchase pre-configured VoIP devices from us.

Alternatively, Nextiva’s VoIP solution has softphone capabilities that allow users to take calls in the office or while working remotely. Use it on your Windows, Mac, iOS, and Android devices.

For internet phone service to work, you will need a VoIP service provider. Nextiva is one such provider that companies use for their entire business communications.

We handle the call routing and connect your business VoIP phone to the person you’re trying to reach.

Most VoIP providers also offer calling features like predictive dialing, call waiting, and conference calling for call center users.

Yes, you can use any phone number with Nextiva’s internet phone service. The process of transferring phone numbers is known as porting. You can port landline, toll-free, cell phone, virtual, and VoIP numbers.

Nextiva provides this complimentary service with every account. We'll guide you through every step to ensure you transfer your number successfully.

Watch this short video to learn how to use your existing phone numbers with Nextiva: