Robust Features

Drive powerful experiences.

The companies that you love trust Nextiva to provide amazing customer experiences.

Discover why 100,000+ businesses rely on Nextiva for millions of interactions every single day.

Nextiva Platform Library

52+ platform capabilities

See more

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level.

Visit the blog →

And for any size business.

Navigate by company size

Grow

Small Business

Crafting success stories for entrepreneurs and small business endeavors.

Scale

Enterprise

Tailored solutions for mid-size and enterprise-level business success.

The leaders in

The leading unified customer experience management platform

Customer Conversations Suite

Customer Experience Suite

B rand Management Suite

For Knowledge Workers

Sales & Service Teams

Marketing Teams

AI Live Chat

Resolve customer issues instantly with AI chat support

Keep customers happy, and increase efficiency with
AI-powered chatbots for sales and support.

See how it works Talk to an agent

We seamlessly integrate live chat, video chat, and popular messengers into one powerful platform.

Live Chat

Mail

Viber

Instagram DM

Facebook Messenger

Hey! Tony from Nextiva here

With Nextiva’s AI you can deliver personalized experiences. Resolve up to 60% of customer questions.

Average chat response takes 4 minutes to solve and costs $20. With AI, respond in seconds at fraction of the cost.

Human chat conversations

AI chat conversations

Availability

Limited

Subject to working hours and breaks.

High

Available 24/7, no breaks needed

Accuracy

Varies

Depends on workload and efficiency

Fast

Can process and respond to emails quickly

Cost

Lower

Prone to human error.

Higher

Consistent responses, less prone to error if well-programmed

Scalability

Higher

Salaries, benefits, and training costs.

Lower

Initial setup cost, minimal ongoing expenses

Learning and adaptation

Limited

Constrained by human resource availability.

High

Can handle large volumes of emails simultaneously

Looks interesting? Check out more.

Learn more

Drive more impact from every conversation

Livechat

Add Nextiva to your product, app, or website to create ongoing engagement with your customers and foster lasting relationships.

All messaging apps

No training, no configuration, no new bot paths. Getting started is easy. You’ll be live in minutes.

Conversational AI

Our AI powered solution enables automates up to 90% of all your customer interactions across all of your digital channels.

Customer messaging that sounds like you. Powered by Nextiva.

On brand

Deliver a consistent brand experience in every interaction. Create and customize widgets to reflect your brand.

Flexible

It’s fast, flexible, and simple to configure. You won’t need a lot of time or technical support to get started.

Built for today’s customer experience

Deliver faster answers for your website visitors and customers, and build deeper connections. At every touchpoint.

860M+

Customers

471

Stores

Read the case study →

50,000+

Monthly reviews

98%

Faster response time

Read the case study →

21M+

Customers

40%

Cost Reduction

See all case studies →

684K

Fans

Read the case study →

550+

Bakery Locations

Read the case study →

Ready to make business

conversations better?

Let's Talk Business

Agent Tooling

AI Use Cases

Analytics

Architecture

Intelligent Routing

Journey Orchestration

Outbound Dialing

Platform

WEM Aspect

Drive powerful experiences.

See more

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

The leading unified customer experience management platform

Resolve customer issues instantly with AI chat support

Keep customers happy, and increase efficiency with AI-powered chatbots for sales and support.

We seamlessly integrate live chat, video chat, and popular messengers into one powerful platform.

With Nextiva’s AI you can deliver personalized experiences. Resolve up to 60% of customer questions.

Average chat response takes 4 minutes to solve and costs $20. With AI, respond in seconds at fraction of the cost.

Human chat conversations

AI chat conversations

Looks interesting? Check out more.

Drive more impact from every conversation

Livechat

All messaging apps

Conversational AI

Customer messaging that sounds like you. Powered by Nextiva.

On brand

Flexible

Built for today’s customer experience

Our customers deliver amazing experiences with Nextiva

860M+

471

50,000+

98%

21M+

40%

684K

550+

Ready to make business

conversations better?

Trusted by millions of users daily

4.5/5

4.7/5

I’m a big fan of Nextiva

Get a (free) live demo

Keep customers happy, and increase efficiency with
AI-powered chatbots for sales and support.

Trusted by millions
 of users daily