The virtual phone service over 100,000 businesses rely on.

Small businesses work anywhere with our intuitive, cloud-based virtual phone system. Unlimited nationwide calling, texting, and virtual numbers.

Nextiva's virtual phone system on a deskphone, laptop, and mobile
Amazon logo
Cisco logo
Poly logo
Panasonic logo
Vtech logo
video on Nextiva's Amazing Service

The ONE virtual phone system for your business: NextivaONE

The best virtual phone system for remote teams. Small business owners work anywhere with Nextiva.

Hear from Nextiva customers

Thomas Barr headshot

“Nextiva was able to offer us more features at a lower price than our previous provider, including voicemail-to-email, more extensions, and a better overall network.”

Thomas Barr, Director of Operations
Local First Arizona
Thomas Barr headshot

“I can’t think of another provider that would be as reliable and as easy to use as Nextiva has been.”

Blake Mooney, Regional Manager
Rack Attack
Thomas Barr headshot

“What I like the most about Nextiva is how scalable it’s been. We started at 400 employees, and we’re at almost 1800 employees now.”

Annie Izquierdo, Leadership & Process Trainer
Titan Solar Power
Thomas Barr headshot

“Getting calls on my cell phone through the NextivaONE App is one of the best features!”

Valeria Nunez, Account Manager
On The Map Marketing

Nextiva Pricing

Digital

$20 $25
$25 Save 20%
/user/mo
Get a Demo

For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

Read more Chevron down icon

Digital features:

  • Check icon

    Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

    Tooltip icon
    Website live chat
  • Check icon

    Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

    Tooltip icon
    Messaging apps
  • Check icon

    Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

    Tooltip icon
    Social media channels
  • Check icon

    Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

    Tooltip icon
    Review Management
  • Check icon

    Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

    Tooltip icon
    Digital Service Helpdesk

Core

$30 $35
$35 Save 40%
/user/mo
Get a Demo

For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Read more Chevron down icon

Core features:

  • Check icon

    Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

    Tooltip icon
    Website live chat
  • Check icon

    Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

    Tooltip icon
    Messaging apps
  • Check icon

    Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

    Tooltip icon
    Social media channels
  • Check icon

    Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

    Tooltip icon
    Review Management
  • Check icon

    Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

    Tooltip icon
    Digital Service Helpdesk
  • Check icon

    Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

    Tooltip icon
    Inbound & Outbound Voice
  • Check icon

    Send and receive SMS text messages from your business phone number using the desktop and mobile app.

    Tooltip icon
    Business SMS
  • Check icon

    Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

    Tooltip icon
    Video meetings
  • Check icon

    Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

    Tooltip icon
    Screenshare & file share
  • Check icon

    Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

    Tooltip icon
    Call routing and queueing

Engage

$40 $50
$50 Save 44%
/user/mo
Get a Demo

For growing teams

Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.

Read more Chevron down icon

Everything in Core, plus:

  • Check icon

    Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

    Tooltip icon
    Advanced IVR
  • Check icon

    Give your business a professional edge by offering a universal, non-local, toll-free number.

    Tooltip icon
    Toll-free number and minutes
  • Check icon

    Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.

    Tooltip icon
    Advanced reporting
  • Check icon

    Sync data between your core software, such as Salesforce HubSpot, and Zendesk.

    Tooltip icon
    Core integrations
  • Check icon

    Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

    Tooltip icon
    Website chatbot

Power Suite

$60 $75
$75 Save 44%
/user/mo
Get a Demo

For sales & service teams

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

Read more Chevron down icon

Everything in Engage, plus:

  • Check icon

    Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

    Tooltip icon
    Inbound call center
  • Check icon

    Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.

    Tooltip icon
    Intelligent Virtual Assistant
  • Check icon

    Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

    Tooltip icon
    Intelligent skills routing
  • Check icon

    Increase efficiency and collaboration by connect agents and supervisors in a single inferface.

    Tooltip icon
    Unified team interface
  • Check icon

    Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

    Tooltip icon
    Supervisor dashboard

Why choose a virtual phone service?

Total flexibility: Virtual phone services let businesses manage calls from anywhere. Answer calls, send texts, and collaborate with your team, all on a user-friendly cloud platform.

Easy call routing: Nextiva's virtual phone system takes it a step further. Direct calls to any virtual office phone number on a mobile phone, landline, or VoIP device. Serve customers and keep your team productive on the go.

Major cost savings: Entrepreneurs, startups, and small businesses save nearly 70% off their communication costs. Reduce spend and keep your team connected without headaches.

Product screens of Nextiva's virtual phone system
Multiple virtual phone system product screens

Benefits of virtual phone service

Flexibility: Answer business calls on any device, anywhere.

Privacy protection: Separate personal and professional communications.

Expanded reach: Establish local presence with area-specific numbers.

Customization: Tailor call management to your unique business needs.

Comprehensive communication: Handle both calls and SMS messaging.

Professional setup: Create sophisticated call flows with ease.

Cost-effective: Eliminate expensive hardware like bulky PBXs, and reduce overhead.

Streamlined operations: Simplify communications without complex telephony systems.

Connectivity: Operate seamlessly on any internet connection, including Wi-Fi.

Virtual Phone Service Pros & Cons

Advantages
Take your office anywhere
Get phone numbers in any area code
Zero hardware to buy or maintain
Superior call quality (G.722)
Disadvantages
Requires internet service
Incompatible with analog devices
Limited location info
Slight learning curve for users

Billions of phone calls. Over a million users. #1 rated.

See how much you’ll save on virtual phone service from Nextiva.

Get your quote
No obligation. Accurate pricing. Rated 4.5 out of 5 (3,139 reviews) on G2

Top virtual phone system features

Get voicemails straight to your email and text messages. A voicemail transcription arrives instantly after someone leaves a message on your virtual phone number.

Direct incoming calls to the right team members with an intuitive call flow. Use a custom greeting that plays on every call and even send callers to voicemail outside of business hours.

Record phone calls with your business phone system. Pull insights to train your customer support or sales teams. Access unlimited call recordings for up to six months.

Call routing lets you direct inbound calls to any person or team in real time given a set of rules. This inbound call transfer feature provides call center-like functionality.

Pick new virtual numbers or transfer your business phone numbers with free porting. Maintain a professional appearance with a toll-free number.

Forward inbound calls to any team member. Entrepreneurs use call forwarding to direct calls to voicemail, desk phone, or personal phone line.

Set up a robust phone tree that works with unlimited extensions. An IVR lets incoming callers choose why they are calling to initiate the call transfer virtually.

Level up your business communications with the convenience of text messaging. Exchange SMS messages with your virtual business phone service from the NextivaONE mobile or desktop app.

Want to see Nextiva in action?

Book a product tour

Working remotely has never been easier.

Mobile interface icon

Connect every team member with Nextiva.

Run your business and connect your entire team with one platform. Nextiva includes advanced features like video meetings, CRM integrations, and caller ID. Download the free NextivaONE App on iOS or Android.

Virtual phone system interface on a mobile app
Virtual fax interface on a mobile app
integration icon

Integrate essential business apps.

Connect your virtual phone service with apps like Salesforce, Microsoft Outlook, and HubSpot to enhance customer support workflows. Unlike Google Voice and other personal phone services, you can place business calls from your CRM.

See integrations
Mobile interface icon

Forward calls like never before.

Handle incoming calls like a pro and automatically route them to yourself or team members. Screen incoming calls so you know exactly why someone’s calling. Visual call flows have your business covered.

Virtual phone system interface on a mobile app
Virtual fax interface on a mobile app
integration icon

Stay connected on every device.

Desktops, laptops, smartphones, and tablets are all welcome on Nextiva. Stay productive and connected with your team using voice, video, SMS, and conferencing. If you have Wi-Fi or a strong data connection, you’re good to go.

Experience why over a million people
use Nextiva for virtual phone service 😎

Steve Wozniak

I'm a big fan of companies like Nextiva.

Steve Wozniak
Co-Founder of Apple

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.

2 Billion+ Calls on our network
100,000+ Happy customers
1,000+ Global employees

Virtual Phone Service FAQs

Curious about how it all works? Get the answers your small business needs.

Virtual phone numbers are digital alternatives to traditional phone lines offered by Voice over Internet Protocol (VoIP) providers like Nextiva.

These numbers route incoming calls to your preferred device, whether a softphone app, VoIP desk phone, or even a standard mobile phone. This flexibility allows businesses to maintain a professional presence without investing in physical phone systems.

Setting up a virtual phone system is easy, especially with a top provider like Nextiva. Users can easily configure call management features such as business hours, auto attendants, and caller ID settings. This simplicity also extends to the technical aspects, with no need for complex hardware installations, especially for small business owners.

Advanced features like simultaneous ringing, which allows multiple devices to ring for a single incoming call, are also available.

While free virtual phone numbers exist, they may be subject to reassignment. For stability and reliability, get a virtual number from a reputable business VoIP provider.

Nextiva ensures consistent service and access to professional features, making virtual phone numbers an attractive option for businesses of all sizes looking for a flexible, cost-effective communication solution.

Nextiva offers a variety of phone number options to match your business needs:

  1. Local phone numbers: Establish a presence in any city by choosing a local area code.
  2. Toll-free number: Project a professional image with a memorable toll-free number (starting with 800, 855, etc.)
  3. Vanity phone numbers: Make your business easy to remember with a vanity number that spells out a word or phrase.
  4. International phone numbers:Connect with customers worldwide by acquiring a phone number specific to another country.

Getting a new phone number is easy. The first step is to choose a virtual phone service provider that fits your budget. Nextiva is the top-rated VoIP provider for small businesses.

You can choose from available local, toll-free, or vanity numbers during account setup.

Our specialists are also happy to help you find the perfect number. Simply discuss available area codes and prefixes to create a phone number that reflects your business location or brand.

You can also port landline, toll-free, cell phone, virtual, and VoIP numbers free. We'll guide you through every step to ensure you transfer your business number successfully.

Watch this short video to learn how to use your existing phone numbers with Nextiva:

After you confirm your selection, you can begin calling by downloading the free NextivaONE business communications app.

*Nextiva accounts also receive a toll-free phone number at no charge.

Nextiva is the ideal solution for remote and hybrid teams. Over 100,000 businesses trust its cloud-based platform for seamless collaboration throughout North America.

Here are some ways businesses work remotely with Nextiva:

  • Scalable cloud phone system: Manage your entire phone system from the internet with HD call quality and reliable communication for your team.
  • Instant conference calls: Nextiva's conference calling feature makes it easy to hold important meetings, allowing multiple participants to connect remotely and maintain privacy.
  • Top-rated mobile apps: Equip your team with the free NextivaONE app for iOS, Android, Windows, and macOS. This app provides full-featured business communication functionality, including voice calls, texts, and video conferencing, accessible from mobile devices or desktops.
  • Powerful business text messaging: Enhance customer communication and team collaboration by sending and receiving business text messages directly through the NextivaONE app (available on Professional plans and higher).
  • HD voice and video meetings:Nextiva's HD video conferencing capabilities eliminate the need for costly travel and connect face-to-face with colleagues and clients. (Plus, you’ll save on extra meeting apps like Zoom or Microsoft Teams!)

No, you don't need physical phones to enjoy the many benefits of Nextiva's VoIP service. The user-friendly NextivaONE app provides a complete phone solution that is accessible from any computer or mobile device with a high-speed internet connection.

Nextiva also offers affordable VoIP desk phones for businesses who prefer a traditional handset experience.

Nextiva offers flexible pricing to fit your budget and business needs, with plans beginning at $21.95 per month. Opt for a flexible monthly subscription or save more with a 12, 24, or 36-month commitment.

All our business phone packages come complete with:

  • Nextiva's renowned Amazing Service®
  • Unlimited calls within the US and Canada
  • A suite of powerful business communication tools

While calls to the US and Canada are included, international rates vary by location, starting from just $0.01 per minute.

Need help finding the ideal VoIP solution for your budget? Our team of product specialists is ready to assist you.

For more information on VoIP pricing, check out our comprehensive cost breakdown guide.

Absolutely. Nextiva prioritizes keeping your business communications safe and reliable with a robust cloud-based network.

Here are some of the ways we keep your data and phone calls secure.

  • Resilient network infrastructure: Our geographically dispersed network with carrier-grade data centers minimizes downtime and ensures your communications remain uninterrupted even in case of localized outages.
  • Industry audited: Nextiva undergoes rigorous network and operational audits (PCI-DSS, HIPAA, SOC II, and many others) to ensure peace of mind knowing your business phone system is always operational.
  • 24/7 network monitoring: Nextiva's network is constantly monitored by a dedicated team of security professionals who proactively identify and resolve potential issues.
  • Call encryption: Safeguard your communications with encrypted calls, using TLS and SRTP protocols to ensure that virtual phone calls can’t be eavesdropped.

Trusted by millions
of users daily

G2 Rating


4.5/5

TrustPilot Rating


4.7/5

I’m a big fan of Nextiva

Steve Wozniak







We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.


Close icon
Use fewer apps, get more done.

Download the NextivaONE app.

Desktop

Mobile