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Get a complete business phone system with advanced features and superior call quality for less.
Plans & pricing Get startedVoice over Internet Protocol (VoIP) makes it easier for companies to handle calls over the internet than traditional landlines. With a VoIP phone system, companies can easily manage calls on any smartphone, computer, and desk phone.
Common components of business VoIP include softphone apps, physical desk phones, and an auto-attendant. Business phone systems offer advanced functions, such as:
Small business VoIP phone systems are surprisingly affordable. Why? Advanced features use digital signals instead of the analog public-switched telephone network (PSTN). Pricing for Nextiva’s VoIP phone system is straightforward and offers the best value for small businesses.
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
Read moreDigital features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
Read moreCore features:
Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most
meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok,
Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.
Read moreEverything in Core, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.
Sync data between your core software, such as Salesforce HubSpot, and Zendesk.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
Read moreEverything in Engage, plus:
Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connect agents and supervisors in a single inferface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
The Nextiva desktop app, Android, and iOS app, streamline business communications over any internet connection. Voice, chat, and team messaging in one mobile app.
Can your analog phone system do that?
Get crystal-clear phone call quality, so your voice is heard clearly the first time, even over Wi-Fi. HD Voice technology is included with your VoIP phone system.
Traditional phone systems are prone to interference, making calls sound fuzzy or muffled.
Exchange text messages texts from your mobile phone or office phone system. Send and receive unlimited texts from any of your business phone numbers with Nextiva.
Traditional phone system landlines can’t get SMS messages without costly add-ons.
Accept more incoming calls than agents available. Inbound callers can wait on hold, request a callback, reach a voicemail, or forward to an answering service.
Landline phone systems need complicated on-premises PBX hardware for call center functionality.
Every company has unique business needs that extend to your cloud-based phone system. Tailor each feature around the way you work, wherever your team works.
Analog-based phone lines are limited to where they’re installed, making them cost-prohibitive to scale.
The bedrock of a modern VoIP phone system is how it handles incoming calls. Nextiva makes building call flows effortless for anyone.
Traditional phones lack smart call routing without IP PBX hardware and technical configuration.
Familiar design for seamless business communication
Vibrant full-color screens with instantly visible caller ID
Wired Ethernet and wireless connectivity available
Superior call quality from HD Voice technology
Engineered acoustics for any office meeting room
Easy to use to join or drop from a conference
Integrates fully with your phone system
Wired Ethernet and wireless connectivity available
Exceptional sound clarity to enhance communication
VoIP features like active noise-canceling and Bluetooth
Wired and long-range wireless connectivity options
Comfortable VoIP headsets to wear all-day
Retrofit older telephony to use VoIP
Ideal for older fax machines and alarm systems
Phase in your new VoIP phone system
Teach your old PBX new tricks
Ready to use on Windows, Mac, iOS, and Android
Familiar interface so there’s no learning curve
Easily transfer calls from your mobile device to your desk phone
Automatic call forwarding when unavailable
Spend less time dealing with your office phone system and instead focus on serving customers. With 99.999% uptime, you get the superior reliability your business needs.
Choose from certified IP office phones ready to use when you unbox them. All you need is a high-speed internet connection.
Deliver the customer experience you’ve always imagined. It all starts with an easy-to-use VoIP service provider. A virtual receptionist can gather basic info from callers, saving agents time.
Get advanced features like auto attendant, call forwarding, call recording, call routing, and voicemail to email. Dive right in, or get live help anytime you want.
As your company scales, easily add new phone lines and enterprise features hassle-free. Enjoy unlimited local and long-distance phone calls, toll-free phone numbers, virtual phone lines, and more!
Enhance your workflow with a unified telephone system that integrates with CRM, email, and customer support software. Or, go all-in with NextivaONE to maximize your cost savings.
Yes, you can use VoIP with existing analog phones, but you’ll need an adapter known as an ATA. Generally, upgrading to IP phones is best for optimal reliability and call quality. VoIP phone pricing from Nextiva is as low as $90, and manufacturer rebates may still apply.
Yes, you can transfer your business phone numbers, also known as porting. In addition, you can choose which numbers you want to reserve for your company during your initial phone system setup.
VoIP works with any phone number you own, including local, cell, and toll-free numbers. We'll even provide you with a temporary number with your caller ID as you transition.
With all the vast capabilities of a cloud-based VoIP provider, you might feel it’s too expensive. Business VoIP from Nextiva costs $18.95–$32.95 per user monthly. You get unlimited calling minutes and won’t be locked into an internet service agreement.
Additionally, Nextiva provides volume discounts for larger organizations, so be sure to ask your sales representative. Also, you’ll save up to 90% on international calls compared to PSTN traditional phone systems.
There are four types of VoIP phone systems to consider for your business:
With a phone system hosted in the cloud, you never have to worry about technical setup, costly routers, or ever outgrowing it. With VoIP, there’s limitless customization available — from the apps to the hardware to the customer experience.
Whether you work from Microsoft Outlook or Salesforce CRM, you can place voice calls on your terms with cloud VoIP technology. Nextiva provides a full-featured VoIP phone system alongside its productivity software, call center, and SIP trunking products.
The best VoIP phone service offers the perfect blend of features, strong uptime, ease of use, and friendly support. Thousands of verified reviews and VoIP industry experts have concluded that Nextiva is the best VoIP phone system for businesses.
U.S. News has rated the communications platform #1 for three years in a row for businesses. It also regularly tops GetVoIP year after year for the best value, features, and pricing. Businesses of all sizes, including enterprises, choose Nextiva when reliability and scalability matter.
Experience the best VoIP provider yourself. Schedule a live demo today.
Anyone working from home or the office can use Nextiva’s business communications platform. From VoIP desk phones to virtual softphones, everyone stays in touch.
Here are the top features to look for in a VoIP phone system:
Essential | Professional | Enterprise |
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The Essentials | |||
Unlimited Calling within the US/CA | |||
Free Local & Toll-Free Number | |||
Keep Your Current Number | |||
Toll-Free Minutes | 1000 | 2500 | 10000 |
HD Video & HD Voice | |||
Customizable Hold Music | |||
Unlimited Multi-Level Auto Attendant | |||
Professionally Recorded Message | 0 | 1 | 3 |
Dial by Name Directory | |||
Call Controls (Transfer, Hold, Mute, etc.) | |||
Call Continuity | |||
Simultaneous Ring | |||
Call Forwarding | |||
Call Waiting | |||
Call Queues | Add on | Add on | Add on |
Do Not Disturb | |||
Unlimited Internet Fax | |||
Productivity | |||
Nextiva's Caller AI provides you with the most up to date account information in the customer’s journey including survey results, interactions, the value of the customer, and customer experience score. When you accept the call, all of the customer's information will automatically appear on the screen.
Caller AI
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100 Pops | 250 Pops | Unlimited Pops |
The voicemail to email feature forwards voicemails to a selected email address. You can listen to your voicemail messages directly from your computer or other portable device.
Voicemail to Email
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With the voicemail to SMS feature, you can elect to receive an SMS notifying you that you've received a voicemail. Not available for HIPAA customers.
Voicemail to SMS Notification |
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This feature uses speech recognition to translate voicemail messages to text that are delivered via email or SMS.
Voicemail Transcription
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Team Presence | |||
Shared Line Appearance | |||
Busy Lamp Field | |||
Call Groups | |||
Mobility | |||
The Essential tier includes calling only.
NextivaONE App for Mac
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video |
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The Essential tier includes calling only.
NextivaONE App for Windows
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video |
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The Essential tier includes calling only.
NextivaONE App for iOS
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video |
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The Essential tier includes calling only.
NextivaONE App for Android
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video |
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Meetings | |||
Unlimited Conference Calls | 4 Participants | 40 Participants | Unlimited Participants |
Unlimited Video Calling (Peer-to-Peer) | |||
HD Video Calling | |||
Amazon Chime | |||
Team Collaboration & Messaging | |||
Team Messaging and Collaboration | |||
Private Group Messaging | |||
Screen Sharing | |||
Unlimited Business SMS | |||
Analytics & Reports | |||
Call History | |||
Call Log Reports | |||
Voice Analytics | |||
Administration | |||
Admin Portal | |||
User Portal | |||
Dashboard | |||
Real-time System Status Alerts | |||
Call Recording | |||
Most Popular Integrations | |||
Nextiva's Caller AI provides the most up to date account information in the customer’s journey including most recent surveys results and interaction, the value of the customer, and customer experience score. When you accept the call all of customer information will automatically appear on the screen.
Caller AI with Nextiva CRM
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac.
Salesforce
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Available in the Enterprise tier for Windows & Mac.
Salesforce Lightning UI
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac.
Salesforce Service Cloud
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows.
MS Outlook
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Our embedded Microsoft Teams dialer lets you make calls powered by Nextiva Voice from any device, directly from the Teams user interface.
MS Teams
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Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Available in all tiers for Windows and Mac.
Google Contacts
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
HubSpot
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Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Automatically create a call activity log. Available in all tiers for Windows and Mac.
Zendesk
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Create new accounts, contacts, leads, tasks and activities in ServiceNow right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in ServiceNow. Available in the Enterprise tier for Windows & Mac.
ServiceNow
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Other Integrations | |||
Combine Nextiva Business Phone Service with Clio to know who is calling and see customer details on the screen. Simply click on a customer contact to automatically make a call. Available in the Professional and Enterprise tiers for Windows.
Clio
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Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Microsoft Dynamics
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Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics 365 right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics 365. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Microsoft Dynamics 365
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Create new accounts, contacts, leads, tasks and activities in Oracle Sales Cloud right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Oracle Sales Cloud. Available in the Enterprise tier for Windows & Mac.
Oracle Sales Cloud
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Create new accounts, contacts, leads, tasks and activities in Sugar CRM right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Sugar CRM. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Sugar CRM
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available for Windows in the Professional and Enterprise tiers.
Act!
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Create new accounts, contacts, leads, tasks and activities in NetSuite right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in NetSuite. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
NetSuite
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
ConnectWise
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
Goldmine
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows.
Lotus Notes
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
Workbooks
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Create new accounts, contacts, leads, tasks and activities in Bullhorn right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Bullhorn. Available in the Enterprise tier for Windows & Mac.
Bulhorn
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Phones | |||
Bring Your Own Device (BYOD) | |||
Phone Rental Options: Desk and Conference Phones | |||
Desk Phone | |||
Conference Phone | |||
Support | |||
Email Support | 24/7 | 24/7 | 24/7 |
Chat Support | 24/7 | 24/7 | 24/7 |
Phone Support | 24/7 | 24/7 | 24/7 |
Multi-Site Support Status Alerts | |||
Professional Implementation | |||
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