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Nextiva Unified-CXM brings all customer interactions into one AI-powered platform for orchestrated customer journeys that acquire, retain, and grow customers.

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Nextiva Platform Library

73 platform capabilities

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Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level.

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See Nextiva in action

Check out our on-demand demos

Nextiva Unified-CXM brings all customer interactions into one AI-powered platform for orchestrated customer journeys that acquire, retain, and grow customers.

Visit demo center →

And for any size business.

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Crafting success stories for entrepreneurs and small business endeavors.

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Tailored solutions for mid-size and enterprise-level business success.

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Deliver end-to-end personalized experiences at scale

Maximize contact center ROI with Workforce Scheduling

Accurately forecast staffing needs, promote agent empowerment, and trim costs.

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Nextiva, trusted by industry-leading brands:

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Experience the power of Workforce Scheduling.

Never over or under schedule again

Leverage historical data to accurately forecast staffing needs. Trim overstaffing costs and eliminate the long hold times that come with understaffing.

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Safeguard SLA & reduce agent churn

Improve your agent experience by staffing for expected volume fluctuations, ensuring quick customer support. Reduce agent stress and keep service levels high during peak times.

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Enable flexibility for agents

Give agents the freedom to easily manage their schedule by bidding on shifts, swapping shifts, submitting PTO, and tracking sick leave through a handy app.

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Smart scheduling starts here.

Manage today

Run a tight ship by monitoring daily schedule adherence, breaks, and time off requests from your dashboard.

Plan for tomorrow

Ensure service SLAs are met by properly staffing for expected, data-backed highs and lows.

Boost agent retention

Ensure agents get the proper daily down time and the freedom to pick up or exchange shifts.

Enhance operational delight

Provide supervisors with deeper visibility into queue and campaign dynamics, enabling informed process adjustments.

I’m a big fan of Nextiva.

Steve Wozniak

Co-founder at Apple

See what Nextiva can do for your contact center staffing.

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