Agent Tooling
Agent-facing shopping carts and product catalog uploader
Improve customer experience with Nextiva Contact Center’s agent shopping tools. Streamline operations and boost agent productivity with Agent-facing shopping carts and product catalog uploader.
Get more done while cutting costs.
Cost Efficiency
Native agent-facing shopping carts eliminate the need for third-party scripting tools, saving up to $100 per agent per month.
Enhanced Compliance
Privacy and security features in agent-facing shopping carts ensure adherence to PCI standards, bolstering compliance.
Streamlined Administration
Flexible field mapping and a dynamic data lake setup simplify updates to drop-downs and product selections, reducing administrative effort.
Workflow Optimization
Built-in triggers in agent tools provide programmatic access to third-party systems, significantly reducing the time needed for wrap-up tasks.
Scale your team with smarter tools.
Customer satisfaction
Instant assistance
Faster service
Customer satisfaction
Customer satisfaction is a key indicator of a business’s success, especially in contact centers where every interaction matters. Nextiva’s features are designed to streamline communication, making it easier for agents to provide a unified customer experience. This includes tools for managing calls, messages, and customer information in one place, reducing the time spent searching for data and allowing more time for meaningful conversations.
Improving customer satisfaction involves understanding their needs and responding promptly. With Nextiva, agents can access customer history and preferences quickly, personalizing the service. This personal touch can make a big difference in how customers perceive their interactions, leading to higher satisfaction rates.
For contact centers aiming to boost customer satisfaction, Nextiva offers analytics to track performance and identify areas for improvement. By analyzing call times, resolution rates, and customer feedback, businesses can make informed decisions to enhance the unified customer experience. This proactive approach helps in maintaining high levels of customer satisfaction, essential for business growth.
Instant assistance
Instant assistance through Nextiva’s contact center software streamlines customer service operations. This feature allows agents to quickly access customer information, reducing wait times and improving the overall customer experience. With instant access to data, agents can resolve issues faster and more efficiently.
Incorporating instant assistance into your contact center software setup enhances your team’s ability to handle inquiries. This capability ensures that every customer interaction is informed and personalized, leading to higher satisfaction rates. Agents can swiftly navigate through customer histories, making it easier to provide relevant solutions without unnecessary delays.
Nextiva’s approach to instant assistance in contact center software is about making every conversation count. By equipping agents with the right tools, businesses can improve their service quality and build stronger relationships with their customers. This feature is a key component in delivering exceptional customer support, ensuring that help is always just a moment away.
Faster service
Nextiva’s faster service feature significantly reduces wait times for customers, making it a game-changer for businesses aiming to improve their customer service. By streamlining call processes and utilizing advanced routing algorithms, calls are connected to the appropriate agent more quickly. This efficiency not only boosts customer satisfaction but also enhances the productivity of agents by reducing idle time.
For contact center providers, implementing Nextiva’s faster service means they can handle a higher volume of calls without sacrificing quality. This is particularly beneficial during peak hours or seasonal spikes in call volume. The feature’s ability to prioritize calls based on urgency and direct them to the most suitable agent ensures that critical issues are addressed promptly, improving overall service levels.
Moreover, Nextiva’s faster service supports businesses in maintaining a competitive edge. In a market where customers expect immediate responses, being able to offer swift and effective solutions sets companies apart. This feature, coupled with Nextiva’s robust analytics, allows businesses to continuously monitor and improve their call handling processes, ensuring they remain at the forefront of customer service excellence.
Nextiva powers 1 million+ users and billions of interactions annually.
See how Nextiva can help your business deliver exceptional experiences as you engage, market, sell, and service.