Agent Tooling
Native Secure Payment Agent Assist
Ensure transaction security with our digital payment assistant. Streamline processes while maintaining high security standards.
Collect payments securely.
Customer Confidence
Increase confidence as agents do not see or hear credit card details, enhancing transaction security and leading to higher conversion rates.
Progress Alerts
Progress alerts allow agents to track the customer’s journey, enabling them to provide timely support at the call’s conclusion.
PCI Compliance
Maintains absolute security for in-memory data, ensuring PCI compliance throughout transactions.
Error Reduction
Automatic success codes reduce human error by directly updating data in the CRM, ensuring data integrity.
Grow revenue with secure payments.
Secure payments revolution
Seamless integration
Simplified transactions
Secure payments revolution
Secure payments are revolutionizing how businesses handle transactions, especially within contact centers. Nextiva’s Secure Agent Payment Assist stands out by offering a PCI-compliant solution that integrates directly into these centers, eliminating the need for third-party vendors. This approach not only streamlines the payment process but also significantly boosts security and compliance, protecting customer data and avoiding potential fines. By incorporating this system, businesses can enhance both operational efficiency and customer trust, making every transaction smoother and safer.
The integration of Secure Agent Payment Assist into contact centers simplifies the payment process for both agents and customers. Agents can easily transition customers to a secure payment mode, where an automated voice bot guides them through the process. This method ensures that sensitive information is never exposed, maintaining the highest level of security. Additionally, the seamless integration of transaction data into CRM systems improves record-keeping and optimizes post-call processes, further enhancing the unified customer experience.
Nextiva’s solution streamlines the payment process from start to finish. It begins with the agent discussing payment options with the customer and, upon agreement, activating the secure voice bot. This bot then assists the customer in safely entering their payment information, completing the transaction with a secure token and success code. This process not only ensures ease and security for both the customer and the agent but also marks a significant step forward in operational efficiency and security for contact centers, setting a new standard for secure payments and unified customer experiences.
Seamless integration
Nextiva’s Secure Agent Payment Assist ensures a smooth integration with contact center software, making transactions straightforward and secure. When a customer agrees to a payment, the agent activates a voice bot that leads the customer through a secure process to enter their payment information. This process concludes with a secure token and a success code, which then integrates directly into the CRM system. This approach not only simplifies the payment process but also maintains high security and compliance standards.
This feature seamlessly integrates into contact centers, streamlining the payment process without the need for external vendors. It allows for secure, automated transactions via voice bots, enhancing both security and customer interaction efficiency. Agents can easily move customers to secure payments, providing real-time updates on the transaction’s progress without compromising sensitive information. Additionally, integrating transaction data into CRM systems improves record-keeping and optimizes post-call workflows.
Nextiva’s Secure Agent Payment Assist represents a significant step forward in operational efficiency and security within contact centers. It embodies a commitment to innovation, ensuring exceptional customer experiences by redefining what businesses can expect from communication platforms. This solution not only simplifies the payment process but also reinforces customer trust through its secure, integrated approach.
Simplified transactions
The Secure Agent Payment Assist streamlines transactions, making the process straightforward from the moment an agent discusses payment options with a customer. After getting the green light, the agent hands off the process to a voice bot, which securely handles payment information entry. Once the transaction is finalized, a secure token and a success code are generated, directly integrating into the CRM system. This approach not only simplifies transactions but also keeps both customer and agent experiences smooth, ensuring top-notch security and compliance throughout.
Nextiva’s solution significantly improves operational efficiency and security in contact centers. By automating the payment process, it minimizes the risk of human error and enhances the overall customer experience. The secure, token-based system ensures that sensitive information is protected, aligning with PCI compliance standards. This innovation represents Nextiva’s commitment to providing secure, efficient solutions that meet the evolving needs of businesses and their customers.
For contact center providers looking to simplify transactions and bolster security, Nextiva’s Secure Agent Payment Assist is a standout choice. It eliminates the need for third-party vendors in credit card transactions, directly integrating with existing systems for a seamless experience. This not only reinforces customer trust but also streamlines operations, making it easier for businesses to maintain compliance and protect their reputation.
Nextiva powers 1 million+ users and billions of interactions annually.
See how Nextiva can help your business deliver exceptional experiences as you engage, market, sell, and service.