Omnichannel Contact Center
AI-Powered Contact Center
Create amazing customer experiences with enterprise contact center software.
Gartner
The award-winning Contact Center. Endless CX superpowers.
Be present everywhere
Customers can communicate with businesses across all channels, choose their preferred channels, switch between them easily, and keep a conversation going.
Customer Self Help
Delight customers with human-like, generative-AI powered contact center experiences. Bring down costs while freeing up time for your human agents.
Journey Orchestration
Automate customer and internal processes and agents workflows with our code-free automation tools, configured with a visual drag and drop interface.
Assist agents to get work done
Help your employees and customers navigate complex or challenging situations, and guide them step by step to take the next best action.
Boost agent efficiency, right away
Generative AI allows you to transcribe, summarize, and analyze customer interactions for immediate time savings and continuous improvement coaching – deployable with just a click.
Your single source of truth for all customer communications.
Nextiva CX seamlessly integrates with CRMs, CDPs, BI and analytics platforms, and a wide range of other software tools. Quickly connect data from one or multiple sources and unite them into powerful automation workflows.
Deliver business results that count
Connect with customers with empathy, deliver amazing experiences, and drive true ROI.
Nextiva customers can experience:
99.9999%reliability
For real.No planned downtime.
50% reduction in wrapup time
With generative AI-powered agent assist and summarization.
7 1
Fewer apps. Less to manage.
Improve CSAT and NPS
Route all interactions to the right agents. No more unnecessary call escalations, slow transfers, or putting customers on hold. Regardless of the complexity of the customer’s request. Nextiva Agent Assist helps your agents know what to say.
Outcome: Increase customer loyalty, repeated business and renewals
Drive higher productivity and deliver tailored experiences
Dynamic agent scripting reduces repetitive tasks and ensures that agents say the right things at the right time. Pull in data from your CRM or CDP. Let every agent be like your best agent, regardless of their tenure.
Outcome: Increase agents satisfaction, reduce burnout and agent turnover.
Improve your team’s performance
Give your supervisors superpowers with advanced AI quality monitoring and scorecarding.
Outcome: Upskill more agents with less work.
Reduce vendor counts
For easier management and cost efficiency
Eliminate siloed operations
With in-built process automation features
Future-proof digital transformation
For easier management and cost efficiency
Seamless integrations to boost your sales and support
Payment gateways
Shipping & logistics
Digital channels
CRMs & CDPs
Marketing automation
Survey & reviews
Nextiva analytics in action
Track sentiment
Identify key issues, discover trending topics and automatically route cases to the right employees to drive positive customer sentiment.
Performance coaching
Take lessons learned from previous cases and embed new strategies that create consistent, positive interactions with your team.
Discover upsell/cross-sell opportunities
Identify when customers are looking for additional products or services and provide personalized recommendations in real-time to drive revenue expansion opportunities.
Agent performance management
Evaluate each agent and their conversations. Identify patterns in behavior and use data to help them improve case management and resolution success rates.
Pitch more effectively
Keep a pulse on your customers interests and identify consumer trends that your team can use in marketing and sales to improve conversion rates.
Improve CSAT
Use top contact drivers and reasons for dissatisfaction as data points for product, service and support improvements. Resolve issues faster and proactively improve your customers satisfaction.
Increase customer spend
Happy customers become loyal customers who are likely to spend more with your business. Use conversational insights to drive more repeat business.
Decrease churn
Uncover reasons for dissatisfaction and improve first contact resolutions with intelligent, data-driven talking points. Keep satisfied customers happy and save at-risk customers with greater success.
Track sentiment
Track sentiment
Identify key issues, discover trending topics and automatically route cases to the right employees to drive positive customer sentiment.
Performance coaching
Performance coaching
Take lessons learned from previous cases and embed new strategies that create consistent, positive interactions with your team.
Discover upsell/cross-sell opportunities
Discover upsell/cross-sell opportunities
Identify when customers are looking for additional products or services and provide personalized recommendations in real-time to drive revenue expansion opportunities.
Agent performance management
Agent performance management
Evaluate each agent and their conversations. Identify patterns in behavior and use data to help them improve case management and resolution success rates.
Pitch more effectively
Pitch more effectively
Keep a pulse on your customers interests and identify consumer trends that your team can use in marketing and sales to improve conversion rates.
Improve CSAT
Improve CSAT
Use top contact drivers and reasons for dissatisfaction as data points for product, service and support improvements. Resolve issues faster and proactively improve your customers satisfaction.
Increase customer spend
Increase customer spend
Happy customers become loyal customers who are likely to spend more with your business. Use conversational insights to drive more repeat business.
Decrease churn
Decrease churn
Uncover reasons for dissatisfaction and improve first contact resolutions with intelligent, data-driven talking points. Keep satisfied customers happy and save at-risk customers with greater success.
Future-proof your business
100% hybrid cloud
Nextiva support a full range of deployments based on needs and requirements.
Cloud
Get the ultimate scalability, cost savings and speed of innovation.
Hybrid
Keep sensitive data on-premise while leveraging the cloud’s scalability for other operations.
On Premise
Often suits industries that need to comply with strict data regulations.
100% REST APIs
Every function of Nextiva can be driven via REST APIs. This means you can easily get data in and out, seamlessly connect to a wide range of external platforms, and programmatically make Nextiva do exactly what you need, without lifting a finger after the initial setup.
Microservices
Nextiva is not just one block of code. Nextiva is actually 30+ self-redundant systems that all talk to each other. This means Nextiva’s network is self-healing, so there’s no planned downtime. And you can scale your usage with no limits.
Immediate provisioning
Implementation at the speed of your business
Enterprise Implementation
Certified by experts
Don’t just take our word for it. Ask us about our independent audit results for top
security and compliance
protocols. We’ll help you protect your customer data and support
your own internal compliance efforts.
We’re enterprise-grade, so you can focus on delivering amazing experiences with the trust that we have your back.
Our customers deliver amazing experiences with Nextiva
310M
Active users
1.7B+
Parcels/Year
40%
Cost Reduction
30%
Savings
21M+
Customers
40%
Cost Reduction
3.54M+
Fans
4.8 /5
Based on 2000+ reviews
4.6 /5
Based on 2000+ reviews
4.9 /5
Based on 2000+ reviews
4.6 /5
Based on 2000+ reviews
