Enterprise
Strengthen customer connections with every interaction
Orchestrate delightful customer journeys and achieve better business outcomes.
Welcome to the future of unified customer experience management.
Trusted by forward-thinking companies:
Enterprises are struggling to keep up with rising customer expectations for digital-first and frictionless customer journeys.
We’re in the era of the customer, but most enterprises are failing in how they communicate and engage.
01
Businesses use disconnected tools
There are more ways to connect with customers than ever but they are not integrated, resulting in a fragmented, incomplete understanding.
02
Customer data lives in siloes
Companies are not engaging with customers on an individual and holistic level.
03
Lack of effective integrations
Today companies are hearing more from their customers but understanding less
Today’s market
Seismic Shift
Consumers are rapidly changing how they interact with businesses.
Generational preferences are emerging.
Solution
Nextiva brings together all customer and team interactions of all types into a single platform for orchestrated omnichannel customer experience management.
To survive in today’s economy, enterprises must capture a full picture of the customer.
This real time customer view needs to be analyzed and presented for every level of the organization – from your agents to the CEO.
Most enterprises do not have the resources to tailor their individual experiences towards customers, especially when it involves human interactions.
The crux of the problem is that enterprises are relying on dated and siloed technologies that were not designed for today’s needs. The end result is a distorted and fragmented view of the customer.
Capterra
#1 Contact Center Software
SaaSList
2024 CX Innovation Leader
Gartner Peer Insights 2023: Customers Choice
Midsize Enterprise Leader
Nextiva delivers Straightforward Solutions for Real-World Challenges
Nextiva Unified-CXM manages all customer conversations and engagement points.
Leverage predictive modeling capabilities to streamlines processes and operations across an organization.
Receive a real-time view of customers at an individual level coupled with powerful workflow automation.
At Nextiva we believe that people can do amazing things as long as they have the right tools.
Tomas Gorny,
CEO at Nextiva
